Starbucks

Second visit at this location and most certainly won't be my last! While this is a much busier spot, the staff handles it with grace and is super friendly, especially Jonnie who was also incredibly patient. So happy to have stopped here again, looking forward to my next visit!

This place is always SO busy but I feel like it's one of the best around. Finding a parking spot can be pretty tricky sometimes. I have had a couple mixup's here but they are always super quick to fix it or remake it, so can't complain at all!

They have a lot of super nice and helpful employees but Danasia is by far the most helpful employee I have ever had from any Starbucks! She is always super nice, helpful and makes my drink Perfect Every Single time!! Amazing customer service by her and the main reason I keep coming back!

Went during one of the morning rushes and was out pretty quick! They sadly didn't have any cheese Danish but the lovely lady at the drive thru said if I want something similar I could try the croissants that they have, she reccomended the Almond one warmed up of course and it was fantastic! I love almonds and almond flavored stuff and she was right warming it up made it nice and gooey and it had plenty of almonds on it ! Definitely going to try it again I might have found a new favorite. My drink is also very good I get the same thing every time and its always made perfectly

Consistent, as expected. Nice, clean, helpful staff. Good food variety, juices and merchandise. The bathrooms were clean. The location was convenient. Coffee was good and staff made recommendations based in what I was looking for. All in all, a good Starbucks.

Always love stopping at this Starbucks. Employees know my drink as well as my name. Service is always quick, and the store is clean.

Starbucks is more expensive than Dunkin but it's a much better cup of coffee. I cut so many calories because I didn't need sugar or a lot of coffee creamer.

While i havent worked here for a very long time, I remember helping open this location with the original crew many years ago, and it has personally been great to see it evolve over the years. The only thing i could bring up is the drive thru gets absolutely slammed, and the parking lot is kind of difficult. I remember there wasn't really much anyone could do about anything, aside from freeing up spots by having employees park across the street by the Subway plaza. Great location, just be patient with them and if you're in a hurry maybe consider either going somewhere else or leaving earlier for this location. It sucks being rushed, and bad attitudes just ruin peoples days. Be considerate of the workers here slavin away!

Great people. Wonderful service, and the order is always correct. The staff are always willing to help with or recommend drink suggestions.

This is the best Starbucks location I have ever been to! We recently moved and I am so thrilled that this is my new go-to location! Service is always SO friendly and as fast as they can be, considering the customer volume. They have never once messed up my order, which is way more than I can say about my old regular location.

Perfect! My order was correct, quick, and hot. The staff and my cashier Lyla, was sweet and helpful. Keep up the great work! It will surely keep me (and others) coming back! Love Norwich Ct. Starbucks!!

After dropping my much needed coffee on the ground and on toddler's new white sweater and my new shoes I went back into the Norwich Starbucks ready to pay for my drink a second time and be late to my doctor's appointment.
Not only did they comp my drink, they also gave daughter a cup to play with and who I believe may have been a manager spoke so kindly to me.
We have been living through so much pain, especially this past year during the pandemic that I often forget how just a bit of kindness and humility goes a long way. This store is wonderful.

Whether walk in or drive through, pandemic or not, I've never not had a good experience here. And even though Norwich is relatively in the sticks compared to the big cities, the consistency in how the drinks are made and how friendly the staff is - it's still there. As a city girl (DC native) this place is one of my havens that reminds me of home.

I really like their protein boxes. Food is very delicious, but they are more pricey than other coffee places. ALWAYS very customer service friendly. Long lines most of the time throughout the day at drive thru

This location has the friendliest most helpful employees. They couldn’t complete one of my orders because they ran out of supply. Then made numerous suggestions on how to make my order work. They were very apologetic and sincere .

I have always enjoyed this Starbucks! The staff are always on their "A" game, always genuine when speaking to you, taking your order, and making sure it's always right. Such positive energy in the store among staff and customers! Always feels great to go in get yummy beverage and food! Best Starbucks on the east side of Connecticut in my opinion, from east Lyme, mystic, uncasville(in stop and shop), Lisbon(in target)- this is by far one I love returning to the most! Manger Meme is so sweet and a hard worker!

As an employee here, I cannot emphasize enough how delightful our customers are! They have made my transition from North Carolina to Connecticut a lot easier; they also made me have a new perception of the stigma towards "Yankees". Haha

Drive through gets packed, but thats because their drinks are made the best! Every time I go to a different Starbucks I'm disappointed. But they're killin it here

This Starbucks is my local one when I'm working and whenever I'm nearby. They've always been nice and pretty quick! Even the drive thru line moves quickly. Good work!

Thank God this Starbucks exists, Dunkin’ is inconsistent and not worth the hassle. The employees at this Starbucks are friendly and get my coffee right every time I visit. This one Starbucks is better than every single Dunkin’ location in Norwich

Melissa and Kat are constantly killing it. You see those long lines? Your girls know how to make a drink and provide white glove service worth waiting and traveling for. Best matcha coconut Frappuccino 💯