Gallery Smoke Hoover

We usually have a great experience. The guys are knowledgeable and helpful finding new or the best product. They seem happy to be there but tonight the person didn’t seem to care or know anything. It’s kinda annoying.. it’s your job to know and care a little. Or even know what’s the most popular. I go here because they’re nice even tho they’re a little expensive. Other places make you feel awkward and unwanted

Wonderful customer service! Friendly and helpful every time I go there. Also, I recently needed to refund a product I accidentally purchased, the refund was initially not processed correctly but my experience dealing with their customer support was impressive! Quick responses to every email I sent and a quick, effective resolution to the issue, they really seemed to care about getting it resolved as quickly as possible. I will never consider going anywhere else for vape products!

Vape died this morning, so needed a replacement, stopped by here. Didn't have my preference yet was able to show me the runner up, and now I am good to go.
Fast, friendly, fair service. Only place open like this around before 10.

amazing customer service! Every salesperson I have had here is SO knowledgeable on the products. great sales too!

My first time to this store (actually any CBD store). I was so impressed with the staff there. Chase was the one who helped me, and he was so knowledgeable and patient with my many questions. He’s great; ask for hIm when you go. Truth is, the entire staff yesterday was friendly and helpful when I asked their opinions on some products. I’ll definitely go back again. Thanks for the top-notch service!

I didnt catch the guy's name that helped me but he was absolutely awesome! He had longer curly hair so if you see him, talk to him because he is full of knowledge. The atmosphere was very welcoming and was very clean. I'll definitely be back to visit even if I live 35 mins away. I was very impressed.

Pretty rad shop! Has quality glass that range for any smokers need. This is a new shop in Hoover and seems to be the best one in the area I’ve been to. Will shop here more in the near future. I forgot the woman at the counters name but she was really helpful and made smart suggestions to my needs. Hit this shop up for your glass needs.

So my very first experience visiting Gallery Smoke was not good at all. Salesperson I had was terrible at selling. I left a review about my experience on January 8th with only 1 star. The HR of Gallery Smoke seen my review and sent me an e-mail regarding talking to me about my visit. But after I sent an e-mail I never followed up with her again. I live right down the road from this location, so today January 31st, I needed some more e-juice so decided to stop here and give this place one more try. I didn’t mention anything to the saleswoman that was helping me (Jules or Jewelz) with my purchase today. But she was so helpful and seemed so enthusiastic and really interested in helping and selling me what I wanted. She was amazing!!! So when I was checking out at the register I asked about setting my e-mail up for future discounts and she asked for my name. When I gave her my name she automatically told me that Shelley the HR had a $50 gift card ready for me in my name!! I was so surprised. I was really not expecting anything more regarding my first visit and experience considering Jules was so amazing with me today. But I ended up leaving so happy and so pleased with this company! She even gave me a free coil that I had needed also. So I paid only for my juice and left with a free coil and $50 gift card!! I will forever be a future customer after that!! So happy I ended up visiting again today! Thank you Shelley and Jules!🤗

Very helpful staff, unlike so many stores in the area. My new favorite place for anything vape and tobacco related! Again, very knowledgeable staff with a great positive vibe!

Vape juice prices are fantastic, and hardware is a reasonable price for a brick and mortar store. Plus you get to actually see devices and products before you buy. The staff offer honest opinions about various products, and know their stuff about the products they carry. Who says it's hard to find good help these days!?

The one and only place I go to for all things related at this store. The best selection, the most variety, and all kinds of accessories bonuses papers concentrates cbds vape pins etc. They have what you need and the store is so nice and clean and easy to browse. It's a wonderful place and they even work on glass blowing its really cool these guys are great and should be supported go visit them for real.

I would give more stars if I could! Every time I go in they are so helpful and friendly! I have called about products as well and are so nice and informative! Wish other stores were like they are!

Came here for the first time this past weekend. I didn't catch the name of the associate working that Saturday evening, but she was professional, knowledgeable, helpful, and friendly. Both the selection and quality of the products offered is unmatched, and the location itself is easy to find. I would recommend Gallery Smoke to anyone of any backround interested in or curious about CBD, as well as all tobacco smokers.

Great location for heady glass and tobacco products here in Hoover. Staff is very well educated on their products and their use. They have reasonable prices and have some very beautiful works of art displayed on the wall.

walked in expecting something totally different but i’m super happy with this place!! beautiful pieces and they’re right down the street from me! super dope shop that I conpletely recommend for all your smoking needs! Kate and Jennifer are super helpful with everything, so definitely ask for them!!

Absolutely amazing experience every time I come in the door. The staff is very knowledgeable about the products they sale, and always go out of their way to make every experience the best it can be. Would recommend Gallery Smoke Hoover every time without fail.

Great service, great people gave me the best advice for what i needed and gave me great advice on how to use the product that i purchased. Just all around wonderful service. I recommend them fully and whole heartedly!

I love this place! Super knowledgeable staff and huge store. Very clean. If you stop by, ask for Jennifer! She’s the best 😍

We visited this store to get a new vaping peice and the guy was super friendly and very helpful!! My SO took his time and kind of piddled but the guy was still nice about it and answered all of our questions! Highly recommend this place!

Really enjoyed visiting this store! Super friendly staff. Very knowledgeable and have a very large selection!! Definitely worth checking out!!!

Hands down, best smoke/Vape store & staff anywhere in Birmingham. Knowledgeable staff that is ALWAYS nice, helpful, & courteous. I've purchased a few Vapes from them and have been impressed every time with the staff.