United States Postal Service

All the employees are very hard working and deserve way more credit for what they do on a daily basis. Almost every I try to send a painting or other artwork through UPS or FEDEX it's pretty freaking expensive. But after that I go to the local Post Office and I get it shipped with a tracking number for less than half the cost. I've never had any altercation or felt disrespected by any of the employees like some of my experiences with other mailing places.
Nick Sea gives it 5 Butterfingers up!

This location used to be a bank, but I will say this is one of the faster post offices to get your packages and mail sent out quickly. I never really wait in a line. The clerks are always very helpful in getting me everything I need one of the best locations in Louisville.

The Good Things:
All the employees that work at this location are friendly. There is always shipping materials in the lobby. It's clean!
The Bad Things:
There's NO DROP BOX for packages inside or outside. No kiosk, there is always going to be a waiting line. Closed at different lunch times.
I personally recommend this post office even with all the bad things. The employees are great! They can't help this post office branch is always busy. They higher ups need to hire another full-time employee. They could add a KIOSK to the lobby and 2 DROP BOXES, that would HELP this branch out so much. I wish that I knew who to contact. I guarantee you that I could get enough signatures or votes from people to get a KIOSK in this post office.
The Highlands has lots of business owners... The Post-Office should be taking better care of us,(Business-Owners)! Last year I personally spent over $19,000 in shipping cost... I have the receipts to prove it and we can't forget about all the taxes that I pay into. I'm not asking for much... Just a night drop box and a kiosk would be nice to go beside the drop box.
MAKE IT HAPPEN! (PLEASE)

In my experience, the service is great and staff are super helpful. Are some of them grumpy sometimes? Yes, but are always polite and professional. It'd be ridiculous to expect anyone to be ecstatic all the time. As for waiting -- I haven't waited longer than 10 minutes, and even that is rare. FWIW, I've used the St Matthews branch (always insanely busy, awesome staff, though) and the one at UofL (never busy, terrible -extremely rude, unprofessional - service).

Arrived late to drop a package off, and they were closed. One of the employees (did not catch the name, worked on 8/23/14, saw me through the window and politely informed me that they were closed.

After giving me their hours, she decided to give me a break, and took my package, offering to tape, add the pre-purchased shipping label, and mail me a receipt.

Great customer service!

Very helpful and efficient! Thanks so much Monique for being patient with me while I struggled with packages as you were closing up for the day.

I've been here several times and the staff are always super nice and professional. I even had a misplaced package once and they went out of their way to call me back and leave a message once they found it.

Very convenient location, fast service and almost never a long line.

The two women who work there are extremely nice and helpful ALL the time!!!

Good people there and has been for 40 years that I
know of.

Great POST OFFICE and WONDERFUL folks!

Very helpful and polite gentleman!

Quick and friendly service.

Great customer service

I really appreciate the job the clerks do. (Carriers, too.) Working for the USPS and with the public is stressful. (That's why it's called, going postal.) Anyway, over the years, I've learned to steer clear of the place on Saturdays or whenever else there'll be long lines. Kind of glad to see negative reviews here. Maybe these people will stay away!

PS: An update. The hours here have become VERY spotty. Very unpredictable. If I had to do it over again, I'd rent a box at a more reliable branch.

I use this office regularly.
Their costumer service is very professional.
Always, I haven satisfaction.
However, when I call them, its hard to have answer my call and have important or urgent information.
It would be nice to have their sign upfront of the building (but not just postboxes) to attract more customers and new users.

Pretty good place. People are helpful. Only issue is that there is a guaranteed line there at all times. For some reason there is always a wait there.

no problem with the people, but there is never enough staff. I have never been there when there was not a line.

closes at 1pm on saturday, not 2pm as stated..