United States Postal Service

This was the nearest office to us where we could get a passport appointment that would work. It ended up taking us longer to drive there than anticipated and we missed our appointment. The woman at the counter took us anyway and processed our application. She could easily (and rightfully!) have turned us away, but she had an opening and chose to help us. Super appreciative that we had not driven over an hour for nothing! Thank you, Zoe!!

We drove here from the East Bay because there were no passport appointments to be had near us. The person who helped us send off our passport renewal forms was very friendly, kind, efficient and knowledgeable! We were very relieved and impressed with the service.

We came here for a passport because we couldn’t get an appointment nearby. We arrived a little before our appointment but was helped right away. Jesse was an amazing help! He answered all of questions and was so nice! I would honestly drive out here again for passport help.

Jesse, the clerk was amazing! Very helpful with the passport process, very professional, and efficient. Great customer experience

Amazing staff! They will help you out in any way they can & always wishing you to have a good day.

This place is great & the folks who work here are always friendly & helpful :)

I had a bad experience a couple of weeks ago and as I drove by the post office just now I thought to check if there were any reviews online. I couldn't have been the only dissatisfied customer. The fellow who works there is downright rude. My exchange with him was bad from when didn't greet me. We traded barbs at least five or six times and on my way out the door I muttered, and should've shouted, there's a reason you're a civil servant - you could only work for the federal government! While that location is is convenient for me, I will go to Saint Helena or Oakville before I go back to Rutherford.

I wanted to write this review after I got my new passport. I went here on February 16th, 2023. The worker named Jesse clerk #9 was insanely rude, disrespectful, unprofessional, kept rolling his eyes, taking sarcastically deep breaths, grinding his teeth, and rushing me when I was literally 20 minutes early for my passport appointment. When I got there, he basically told me I had to fix some things with my passport application and so I had to ask him a few clarifying questions. The whole time he kept walking away to do something else in the most irritated fashion. I don’t want google to sensor this review, but I basically heard him in the back say to his co worker; “this guy I’m trying to help outside is such and such” and it was obvious he was talking about me when I was literally still in the room. I really don’t get why he was acting like that, so I asked him what his problem was and he immediately got defensive and threatened to kick me out because I guess his feelings got hurt. And maybe I should have just left right then because I had to trust him with my personal information. He also made more snarky comments throughout the interaction such as “that wasn’t the question” when I tried to hand him a pre-made passport photo from Walgreens just to make me pay for a new one. And just as I’m leaving, I barely heard him mumble under his breath “get outta here.” I wonder who hired that guy. Pick a different job if you don’t wanna interact with people. I honestly hope he was having a bad day and has more bad days. Definitely not coming back here again.

The absolute rudest USPS I have ever been to. I didn't catch the guys name, but judging from the other responses I'm thinking Jesse is a safe bet. He was insanely rude and condescending. I try to support USPS over FedEx/UPS because they provide a critical service, but y'all need to do better. This station has always been insanely rude.

We drove out here all the way from Sacramento. We arrived early and still didn't complete the passport process during our booked appointment time. They first person to help me seemed ok, but she was rudely forced to go to lunch during our transaction. The person who took over was incredibly abrasive and seemed to lack all sorts of basic respect/customer service skills. About 45 minutes after leaving, we got a call back and had to return all the way back because they didn't check all of the paperwork and needed another signature. This extra round trip is probably going to cost us an extra 2 hours of travel to our day because traffic conditions will have changed. There was no expression of regret, or acknowledgement of the mistake. In the future I will just wait a month or more to get an appointment instead of dealing with rude people

WORST experience of my life. I went for the first time to get my information processed for my passport and know nothing about the process. Clerk #9, Jesse or Jessie, however you spell it was extremely rude and unprofessional. I would ask questions and he would answer my questions in the absolute rudest way possible. “That’s whY I sAiD x” or “How ShOUlD I KnOw?” Has ZERO customer service manners. I read another review that said a similar thing and it’s unfortunate to hear that this guy chooses to have a bad attitude everyday. Most uncomfortable and ridiculous experience of my life. Clearly whoever hired him has zero standards for employees given how horrible of an attitude he has and how he acts. I didn’t know that they keep the birth certificates so I asked for it back and since they keep it for my passport I said that’s fine. But when I asked for a copy he didn’t say “Yeah sure no problem! A copy is a dollar.” He responded WITH an attitude and said “ThAt’S gOinG tO bE a DoLlAr” ANY question that arose an attitude was present. As if he thought he was going to process my information without me having questions. Hire better people. Do better. This guy should be fired immediately. Left crying. Thanks for the garbage experience. 😃 in addition this guy was playing his own personal music and it felt more like a living room than a professional establishment. I’ve never been to a post office that allows their employees to play their own person music, rap music. I love rap music but I don’t play it at my job when I’m supposed to be working with customers.

Supervisor was not helpful at all. We had a passport appt for 3 kids from 10:30-11:15 am. There traffic was exceptionally heavy on hwy 29 today due to road work, so we did not get there till 10:55 am. We asked if the passport attendant can see one of our kids since appt is for 15 minutes/ kid. NOPE! There were no customers in the whole post office, but they refused to accommodate us. So disappointed

Went here to get a passport for our infant daughter. Both attendants seemed genuinely annoyed to be there and to be providing this service. The rudeness was comical.

Rude Staff! I don't know how these people get hired! Manager was worse than others!

Jesse is really rude and unprofessional. Don’t waste your time here.

Terrible costumer service. Should really be trained on how to speak to costumers.

Horrible passport customer service woman working there

My mail never makes it to me. Rude, untrustworthy staff.

Very rude staff