T-Mobile

This store is GREAT! We had an excellent experience up-grading our phones, laughed a lot, had all our questions answered and never felt rushed from start to finish! Kendra was the best!! A simply awesome store!

Kassidy and Lily both exceeded expectations helping us after Verizon left us with a very unpleasant experience. Kassidy stayed after hours to make sure we left happy and Lily made sure to guide us with the best route to take.

Our friend lost his phone and tmobile sent him a new one. We went in the store today, and Lily went above and beyond helping us. She got everything set up and recovered all of his contacts, photos, apps, etc. What a sweetheart!!!

Probably the best phone store around Kalamazoo. I recently bought my new phone here and the service is great. The staff was very friendly and had a great technical knowledge. I didn't feel like they were just trying to make money but to actually get me the phone I wanted. The store is also clean and very organized, unlike other similar shops I've been to. I can only recommend this place!

This T-Mobile is always helpful and has very kind and patient team members. Many people are quick to leave bad reviews but rarely do people take the time to express their gratitude for great service. So, thank you Mariela and the rest of the T-Mobile team for taking care of my family and always providing top-notch service!

Ryan & Lily went above and beyond to help us resolve a phone issue. We so appreciate having them at our Plainwell store!!

I believe it was Lily who greeted and welcomed me for my first time in a T-Mobile store. It was such a friendly, and professional service I was provided. I came for questions on products, and I’m strongly considering my purchase in mind, thanks!!

Sometimes, someone goes out of their way to help you, and you realize there are still good folks in the workforce. Everyone at this store has always been helpful.

But yesterday a girl named Savana went above and beyond. She was checking to see if she could get me a discount on the new phone I was getting. There was a problem getting the codes into the computer, so she called Customer Care for an assist. Customer Care did NOT assist her. Not even sure that dude could have helped himself into his own shoes. But Savana persisted, spending no less than an hour trying to help me out.

Ultimately, Savana could not help. It was truly out of her hands. But she did her best, as we real people try to do, despite an uphill Corporate battle. For that, she deserves some recognition. Stop by and give her a shout.

Savanna was totally Awesome taking care of my needs. Sold me an Awesome I phone 15. Ty for hiring this precious young lady

My phone was broken and I knew I needed a new phone. I'm so glade I stop at this T-Mobile. The customer service was great! Ryan was great, he made everything so easy and simple. He even help me transfer my information from my old phone! Will be back again!

awesome staff friendly,helped me transfer over my new phone exellcent help

Outstanding service. I worked with Ryan, he provided exceptional customer service and meticulous care regarding my upgrade and trade in process. Ryan went out of this way to ensure my personal satisfaction and his care and attention to detail is second to none.

I had the best experience here. Both Nick and Ryan were so helpful. I was having a lot of problems with my current internet and I needed internet ASAP for work. They were able to get a hotspot going that day.

I am so thankful for their service and I would highly recommend not only TMobile but this store to everyone!

Great customer service and great atmosphere! Baylie and Lily are the best! If you happen to stop into the Plainwell T-Mobile ask for one of them!!

Amazing help. I've been wanting to upgrade my phone but I wasn't sure what I wanted. Lily and Baylie helped me out, they're fantastic!

Customer sales reps are very helpful and friendly. Definitely recommend

I had a great experience in this store and the employee Baylie was extremely helpful and had great customer service. Highly recommend this store.

Had a lot of great help from Ryan! Had to get my husband set up with a new phone and with excellent customer service Ryan was able to help us out.

They were all awesome, Mike who help me was vary clear on everything. I would recommend your Plainwell store to everyone.

Very good bought a prepaid card from t mobile too test the service out at my home and I get better reception then I get with Verizon I will be changing to t mobile phone service I'm 💯 satisfied.