United States Postal Service

Easy experience, self-service was perfect.

I visited this post office the day after Indigenous Peoples Day (Columbus Day), plus three weeks before the pandemic election of 2020. So in addition to the USPS being completely slammed with voting by mail, the day I visited there were a ton of people mailing things out too.

With all that being said I was incredibly impressed by the speed and efficiency this post office operated.

The employees made sure everything remained orderly and clear as to which line everyone belonged in. Plus the line moved quickly and efficiently.

My experience at this post office was great and I wish more places operated this efficiently.

I just had the best experience ever at this post office. Wendy , the mgr I believe, took care of me even though there was only one person in line ahead of me. She took the time to show me how to ship packages using the self serve kiosk and even suggested that I could use the fixed rate medium size box to save $5 . Then she even helped me switch to the flat rate box. Sure hope this is the beginning of a new service attitude at the Beachwood post office !

After being cancelled twice from the Cleveland Heights post office for a passport I scheduled at this location. Tiera was polite, efficient and informative. Very straight forward process. All around great experience.

Really surprised by the negative reviews. I'm here all the time and get friendly, efficient, professional service. I've had literally hundreds of transactions here and never encountered anything unreasonable (other than customers). Yes, they get slammed sometimes and you have to wait a few minutes, but a) that's true of every post office and b) most of the wait is because people are afraid to use the machine.

I had an issue with a very important piece of government mail that was delivered after I had moved out. The carrier (Vicki? I hope I’m not wrong) was the one who retrieved it without being told to, just because she noticed it’s probably important and someone will come looking for it. I appreciate your help Vicki! Everyone at this branch were nice and tried to help, but it was Vicki who saved the day! Thank you! ❤

I have visited the Beachwood Branch under several different occasions I have been met courtesy kindness and professionalism. The manager Wendy Wright is perfect example of professionalism kindness and patience. She has a very outgoing personality that’s leaves you feeling good. Everyone should follow her example.

The staff is usually very helpful, and quick.

Just had a surprisingly quick and pleasant experience here compared to what I’ve dealt with at this particular post office. I used to dread coming here due to the long wait times and poor attitudes of the employees, but it looks like they are trying to turn things around for the better.

They are always fast and efficient and pleasant. Far better than the service at the Warrensville Road branch. I’ll drive out of my way to use this post office branch, it’s well run.

Couldn't have been happier with the service Wendy provided me today when I was using the self service kiosk to mail priority mail packages - there were people in line behind us and Wendy helped me quickly get the labels for all my packages processed with a great sense of humor. Thanks, Wendy!

Counter Person was very helpful and Courteous. Linda was a great help in sending my packages to my distant family and at a reasonable rate.

Starr was a WONDERFUL attendant. I was sending a package to a Federal Prison. We couldn't find the correct address. She called the prison for us. What great service!!@

A place to get stamps from to receive letters or mail letters

Very polite and dedicated. Kim Young helped me out when I was missing a package and I had been calling for a few days and they could not locate it in the building.

I have found the postal workers at the counter to be knowledgeable and hardworking. I think issues may arise when they are understaffed and therefore do not get the support they need.

Best experience with applying for a Passport with a employee named Tierra highly recommend to make a appointment at this location

I've always had great service at this office, even during the holidays. Staff are friendly, knowlegeable, & efficient.

Great service😀 Personal help with packaging and first class service at Branch... Keep up the good work ladies😉

Wendy is the absolute best love working with her!!! She gives the best information! Great experience!!!