HIGH END SMOKE SHOP

I recently had a fantastic experience at this shop! The customer service was exceptional, and the staff went above and beyond to assist me. The quality of their products is top-notch, and the variety they offer is impressive. The atmosphere is welcoming, making it a pleasure to shop there. I highly recommend this shop for anyone looking for excellent service and a great selection. Five stars all the way!

Let me start by saying that this shop is the most organized and clean shop around town. as soon as you step foot in the door you are acknowledged by the staff.

The staff itself at this location exceeds any other smoke shop i have been to in Rochester and I do appreciate the fact that the owners keep a solid core group of guys in the store, helps customers feel welcomed when we start to form friendships with the employees.

Overall, the reason why i come back to this spot all the time is simply because the staff goes above and beyond. i usually see the same 3 guys almost every time i go in and you honestly cant go wrong with any of them! All down to earth, funny, knowledgeable guys! They do not pressure you into buying things you don't want, instead they work with you, and ask questions to make sure you are happy with what you got before you leave the store.

if i had one piece of advice, the three guys (sorry i don't know names) at all cost keep them together! All of the personalities mesh perfect together and it makes shopping as a customer soooo much more enjoyable!

1000/10!

Excellent shop. Good selection for small powdered Kratom (1oz) and they allowed me to go behind the counter to look myself which showed a lot of trust and made me come back again. The 3oz bags are more expensive than elsewhere though. Haven’t had a chance to try much else as I’ve been too broke but bc of their hospitality and general welcoming demeanor I’ll definitely be purchasing other things in the future there over other shops. Open til 10 and even waited for me when I called saying I was a few mins away and would arrive just after closing. That was HUGE! Really good people. Often smoke shops have this in crowd kinda vibe where you feel outta place until you’ve been there a bunch and even then they may not warm up to you. This place is different-immediately welcoming. Clean, sheik, well stocked and well organized. Highly recommended

If I’m being completely honest, this is probably one of the shadiest smoke shops in the city. Every time I walk in someone is always smiling at me and saying hello or trying to help me. I don’t know but that seems kind of sketchy to me. But besides that they have an oddly high selection for vapes and glass. The only thing i acknowledge about them is that they don’t close on holidays.

I am one to get anxiety going into new places but I'm glad I did . My husband is sound 😴. He keeps saying where did you get that vap today lol. Staff was very friendly and I felt comfortable to ask questions. Im glad I stopped we will be back!

So grateful for all the knowledge the employees have. I have been trying cover up of cigarette smoke that comes through shared walls. The candles and spray bottles have helped clear the smell of smoke and I am comfortable with in my home again!!! Thank you all for your help!!

I appreciate this shop’s commitment to being super kind and helpful to every customer that comes in. These guys are solid

I stopped in yesterday and Jayden was great! He was very patient, knowledgeable and helpful. I’d highly recommend High End Smoke shop!

A clean and organized shop, with sooo many options! Prices are extremely reasonable and the guys who work there are awesome. They're always friendly and very knowledgeable!
I HIGHly recommEND it! 👌

The service is always Excellent and they always know what to recommend when Im not sure myself what I want. 10/10 for me great experience with these guys, they keep me coming back:)

best service, would come back here again. they had exactly what I needed at a fair price.

Great store! I stopped by for the first time today because I was waiting for some takeout. And, I’m very impressed. I was warmly greeted as soon as I entered the store and the two guys working couldn’t have been nicer and more welcoming. The one that helped me out (sorry I didn’t think to get a name) was not only really friendly, but also knowledgeable. He took time with me, answering all of my questions about different products, making suggestions, all with no pressure and no feeling that I was taking too much of his time. They carry a lot of different, high-quality products at reasonable prices. And, they have a great loyalty program, too. Thanks, High End, I will definitely be a repeat customer!

Super dope lay out inside. Great customer service every time and staff is always attentive on what you need and answering questions

high end always treats me well, never gives me a issue, if something is broken or not working, i bring it back and get a new one with no hesitation, top 5 location in Rochester new york. lock in y’all

Wow ok this is the most stocked shop in Rochester. Honestly best shop in town and I used to live in nyc so I know smoke shops people!! Trust me this shop got it all!!

Easy, walk in and out. The guys that are behind the counter are always nice. I'm never here for more than a minute, which is nice when I'm in a rush.

I love the service here! The guys behind the counter are friendly and super knowledgeable.

The service depends on what employee you deal with. One of the guys Nate I think his name was, is super educated and had a great personality. Another may have partook a lil too much and wasn't a lot of help and was a bit spacey. I've been there so somewhat understandable. I haven't had a bad experience with any of them. That being said it's a very nice place with a wide selection. The owners seem very down to earth and care about the products they sell and the safety of thier customers. (Not selling knockoff vapes n whatnot)

Just stopped into High End in Henrietta and not only was the store immaculate but Scott and Dom were beyond helpful and friendly. After owning a shop back in the day I can tell you these guys know their stuff and are super helpful and genuinely great dudes. Best shop in Rochester area by far 10/10 ⭐

Fire place, lots of choices and the staff is extremely nice. Highly recommended. Nate always blesses!