The Puppy Palace

I honestly don’t understand some of the critical comments I’ve read from the past 24 hours.

I arrived at 9:55am before they opened and was let in while they started their opening procedures. I was greeted by the owner and an associate immediately and was allowed to look around. I have to say, of all the puppy stores in the state this was the cleanest smelling (actually did not smell any feces etc) and cleanest looking. I truly don’t understand any comments to the contrary.

I saw beautiful puppies all excited, happy and relatively clean after being in their pods overnight. Yes, there was messes, but that’s to be expected, they’re puppies. Again, I was there before they opened so I got to see them cleaning up the pods, the pups and giving them fresh water etc. I was surprised they didn’t have fleece/wool squares to lay on, I do understand they can be a choking hazard but I was a bit bummed to see that.

Shortly after they were opened they allowed me to interact with the pup I saw online. We probably sat with her for 2 hours while the store began to fill with families. I could see the team was a bit overwhelmed as I only saw two associates (in training) and the owner. However, the owner came to every person, greeted them and asked for their patience and understanding.

It seems that people called out (not surprising as it was the day after Thanksgiving) and even their systems went down. Regardless of all this everyone in the store was greeted, explained the situation and knew there would be delay.

As I mentioned we sat with the pup playing, cuddling and watching others for a good 2 hours. We weren’t in a rush and were with the pup we were considering taking home.

Shortly thereafter we were able to swap puppies as there was one other we wanted to meet. While with the pups, we could see people not following the guidelines and rules the associates gave to anyone who wanted to interact with a puppy. Parents weren’t watching their children and dogs were being held in the air when it was explained not to do so since they’re fragile and can be injured, among other things.

We decided that this was the puppy we wanted to take home. Sadly, we didn’t realize it had just come in and needed its final vet check. However, as I’m writing this we are getting ready to go pick him up.

I have to reiterate this store was clean, professional, kind and much better than other places I’ve been to in the state. I would highly recommend visiting the welcoming staff and the adorable puppies if you’re considering a new pet pal.

I adopted my mini poodle at the puppy palace. The staff were all very kind and helpful. We had a particularly time sensitive situation and they were very accommodating, which allowed me to adopt my puppy. Thank you for giving me Loti, my little princess!

Sheila the owner is an amazing lady who cares about her customers and her puppies.

These are NOT puppy mill puppies. The facility is spotless and all the pups looked very happy. some people on here have left nasty reviews that simply aren't true. Ridiculous. Would recommend puppy palace to anyone.

I CAN NOT SAY ENOUGH ABOUT THIS PLACE!!!!! THEY ARE EXTREMELY CLEAN BEYOND KIND AND HELPFULL AND I WILL CONTINUE TO DIRECT PEOPLE HERE WHO WISH TO ADD TO THEIR FAMILY. THEY ARE ALL SO KNOWLEDGEABLE AND CARE ABOUT EACH PUP THEY HAVE AS IF THEY WERE THEIR OWN!!!!!

Just purchased an American Eskimo
The staff and owner were first class all the way. This facility is SPOTLESS !!
I cant imagine purchasing anywhere else........VERY, VERY happy with my purchase !

Friendly environment and cute puppies!!! We had fun playing with one. Very clean place too.

My time with my family here was great! All the staff were kind, patient and helpful!!! We would definitely buy our next dog from puppy palace. Michael was exceptionally helpful and made our experience amazing!

Puppy Palace was a great experience whether you’re shopping for a puppy to bring home or simply to spend time with. Staff on the floor were outgoing and very informative. The units the puppies were in, were spacious for puppies to freely move around in. If you’re in need of a puppy, please visit the Glastonbury area and pay Puppy Palace a visit.

Very nice, clean pet store. Staff is very friendly and professional. Staff member are very patient and work very hard to help out all customers as quick as they can. All the dogs are so beautiful

Love the entire experience. We purchased a mini sheepadoodle and she is doing so great with her new family, us!!!!

We got our handsome boy here, Christian was very helpful, and the owner Sheila took time to answer all our questions. Very clean, and all the puppies looked happy and clean. Very sympathetic to us just losing our beloved papillon. Our Max is very happy, and so are we!

We are so grateful for The Puppy Palace! This is where we found our beloved Oliver who we love and adore so much! We set up a play date with Oliver when we saw him on the website and we knew the second we saw him that he was ours. I recommend The Puppy Place to anyone interested in getting a puppy. We have allergies in our home so it was very important to us to meet our puppy first. I didn’t have an allergic reaction, an hour later we were filling out the paperwork and he was ours. ❤

Just got my fur baby from Puppy Palace Of Glastonbury! Best experience ever! They stayed after hours with no hesitation to make sure we found the best fit for our home. When you walk in the cleanliness and modern feel compared to other local stores was out of comparison! Clean, professional, fun, and caring! Can't thank them enough!!!!

We had an excellent experience at The Puppy Palace! They have an a large assortment of puppies to choose from and the staff are super friendly and helpful. They made it so easy! I would definitely recommend using them to find your next fur baby.

Such a wonderful place. They're staff is wonderful. If i could, i would, spend my whole day there. Honestly its nothing like other puppy stores ive been to, it shows how dedicated to the puppies health and well being. ☺

They are very nice and welcoming. There was a lot of fell and retrial on the application part lol for me too do but finally were able to get the puppy home. Over it was a great fun working with Nicole and Steve were a great help and so nice threw the whole process.

The cleanest puppy place i’ve ever been to! You can tell how much the employees love animals, we went in just looking and we’re treated so kindly :)

My experience here was lovely, the gentleman who assisted my husband and I , I’m not sure if it was mark or Mike (so sorry) was super kind and made sure we were comfortable while visiting . 10/10!

Brought home our frenchie last week. She was well cared for and up to date on all shots. Mike was friendly and helpful.

So many great things to say about this establishment! In our search of finding the right puppy for our family, I stumbled upon The Puppy Palace.
Prior to visiting I called and spoke with Sheila who was a pleasure to talk to!
When we arrived she greeted us with the warmest welcome and we instantly knew that we had come to the right place for our goldendoodle puppy! When we walked in it literally smelled like fresh air and you could immediately tell that all of the puppies are very well taken care as well as
the itself. I would give them 10 stars if I could! Thank you so much, I can’t even put into words how happy we are!