PetSmart

I had my Golden Retriever groomed today by Bethany, and she did a fantastic job! My dog's tail was covered in burs from my backyard and she managed to remove all of them while keeping his tail beautifully full. He smelled wonderful and even had his paws trimmed! I requested a bandana at pick up and was informed that Bethany had left for the day, but the associate who brought my pet out already had the bandana ready! That's amazing communication between the associates and it really made my experience with the salon great. I'll be back with him again soon!

Been taking my basset hound, Fred, to the PetSmart pet salon for a few months now, and it's been nothing short of fantastic. Each visit is a reassuring experience, especially for a pet parent like me. Fred's a bit of a nervous Nelly during drop-offs, but when I come to pick him up, he's the happiest, most energetic pup you've ever seen. It's clear the staff not only pampers him but also genuinely cares for his wellbeing.

What really impresses me is how they handle Fred's grooming needs. Basset hounds shed a lot more than you'd expect, but since we've started regular grooming sessions, I've noticed a significant reduction in the amount of hair he leaves around the house. It's been a game-changer for keeping the home clean and Fred comfortable.

The ease of booking appointments online with a PetSmart account is a huge plus. It's straightforward, and they're very accommodating if you happen to be running a few minutes behind. Do keep in mind that each grooming session takes about 2-3 hours, so plan accordingly.

The salon staff are always friendly and welcoming. They take their time to discuss what they'll be doing and ask if there are any special requirements or concerns. Post-grooming, they provide a detailed breakdown of the session, which I find very informative and reassuring. It's this level of attention and service that keeps us coming back.

Overall, I'm thrilled with the level of care and expertise at PetSmart's pet salon. Fred's monthly grooming sessions have become an essential part of our routine. It's a great feeling to know that your furry family member is in good hands. Highly recommend it to any pet parent looking for quality grooming services!

I have been shopping here for my rabbit, and over time the options for the smaller animals have becoming more popular thankfully. I love that they have a lot of OXBOW food and toy safe options. it is one of the safer brands that the vet recommends. Sometimes their card board options for cats are funny and safe toys for rabbits as well.

Picked up some more fish that the kids said "they needed," and it wasn't a fish.
We (i) was talked into a school of fish.
You know, they have to be moved with ALL their friends too. And because this store had several black fish in that species which " are hard to get" "we" had to have them.
Staff was great, chased several fish 10 mins.
Store was clean which included tanks,cages, and habitats
So even though it was a BIG BOX store, it was kept up.

This is just a genuinely clean and well laid out pet store! And there's a doggy daycare for those with pups - I always love walking by it on my way to the cat section, and watching the dogs play (last time, a worker was blowing bubbles for them to play with, and it was adorable! I'm also glad the dogs get some enrichment while they're in daycare!)

Lexi was amazing with my Great Pyrenees! He is a very nervous and shy boy and they made him feel right at home. I could tell by the time I picked him up he was so happy and felt very comfortable with them which can be difficult for him! I could tell that Lexi worked very hard with him and it was not an easy job. He is a big boy with a lot of fur but she handled it like a champ. Lexi not only did an amazing job with him but gave me so many tips on how to treat his fur type in the future. I could tell she and her team loved my boy and were very passionate about helping dogs. So nice to know my boy was in a good hands while he was away from me! Sadly, I am moving to Wisconsin but if I wasn’t, I would no doubt take him here again!

Excellent staff at the Aurora store. Helpful and friendly. I will continue to do business here as I felt appreciated as a customer. Very positive experience!

Adding on to my review!! I met Curtis in the fish section. His customer service was outstanding. Definitely an asset to your company!!

I took my 16 month old husky here for puppy lessons taught by Sarah. My dog was wild, disobedient, completely out of control. Only 6 weeks later and despite his age my husky is a completely different dog. Sarah worked very hard with my dog and me. She took her time, had patience, showed us proper Discipline and reinforcing behaviors. I’m simply amazed with the outcome. I will recommend her to any and everyone. If you want a amazing and disciplined dog she is the one to go to. Special thank you to Sarah!

I love the Pet Hotel here! I just moved to Naperville last year and went on vacation. A friend of mine recommended keeping my dog (small 20 lb. chihuahua/terrier mix) boarded at Petsmart. I was skeptical since it’s a store and the place I used to go to was just a daycare/boarding place and was very nice and clean. I did not want my dog to be kept in a cage. But Petsmart is amazing. I could tell that the staff took care of the animals, they provide daycare everyday for exercise, have suites for your pet, and offer extras like grooming and treats (for an additional charge). I was very happy with the boarding and grooming services here and will bring my dog here again this summer.

Awesome Bath n’ Brush service done by Lexy!

Super friendly! My dog loves going there.

This location is always clean, employees are friendly. They have adorable kitties available for adoption. The store is always stocked well. The aquariums are kept clean. They'll do open registers if needed so you will not have to worry about waiting in line. Also a great place to find deals on dog treats

I take my dog to day camp and she loves it. The staff is real nice and caring

The staff is knowledgeable and friendly. I am in there every other week and always have good service!!

Limited staff, but good service and clean store

Big selection of products and they had what I needed in stock. Employees were friendly.

Nice store with a great selection of food and other pet items.

I boarded my two cats with the Petshotel at this location and they were fantastic! Always happy to give me an update and I could tell they just adored my babies! They played with them everyday and everybody was so helpful and kind, 10/10 service and care!

The people working there were very helpful and the store was nice and clean. Even adopted a red claw crab whilst there.

Always great. Mia and Courtney are awesome groomers. The whole team rocks