Verizon

I can't say enough about the service I received at the Danvers location on Maple St. The staff was engaging, polite, patient and extremely professional. Jared helped me to select the right phone, set it up and walked me through each procedure. He also took the time to organize my apps on the phone screen.. I am challenged, at times, with technology yet he made every question I had a teachable moment. I was never made to feel incompetent. The staff overall is very receptive and friendly. Jared was so considerate that I switched all my devices to Verizon. Jared is a real asset to the Verizon company. I had to return later with another question and Charlie took care of me with the same patience and consideration. Kudos to Verizon for employing such fine young men.

Charlie was AWESOME!
Recently had been to another Verizon dealer,
Talk about your night and day experience!
The associate at the other store was not somebody I would ever want to deal with again - was there with another family member who was updating his phone. Even though I was with him and the phone service is under my name the associate would not sell me a phone (even though the store was empty of other customers) because I did not have an appointment. He basically sold the phone, nothing more.
Charlie not only pleasantly and enthusiastically so my husband a phone but did all the transfers and made sure my husband was comfortable with his new phone before we left the store. He went so far as to choose a brightly colored red phone but my husband so that it would be different from my black phone because he listened to the fact that my husband is visually challenged!
No question in my mind that I would return here for future phone service.
Thank you Charlie!-

Great shop with customer service that goes above and beyond. Jared and Charlie spent a lot of time carefully answering my questions and supporting my requests. I came in to drop off some old Fios tv equipment and ended up with a new phone plan and two new cell phones and saved money along the way. Charlie, the shop manager, did a fine job helping along the way making this a great experience.

Excellent customer service : patient , good sense of humor, very knowledgeable, and answered all my questions. I came in to buy a phone for a friend, and ended up time another one for myself! Charlie helped me understand that my 6 year old phone was no longer reliable and could not be repaired.

Fantastic location and very clean. Worked with Charlie and Cori to unravel a bit of an ordering mess created through a Verizon kiosk at Costco. They had to jump through a few hurdles to rectfy the previous order but completed the task with professionalism and a welcome sense of humor. This will be my new go to location even if it's a few minutes out of the way. Overall very pleased with the level of surface provided. They most certainly deserve 5 stars.

Great customer service, very patient. Dan helped me find the right phone and took the time to update my new phone from my 4 year old model. Very pleased with my experience and highly recommend. Never felt pressured to buy the top model or highest cost. Ask for Dan!

As usual, excellent, knowledgeable service at the Maple Street Danvers Verizon. Today we had Danny as our customer rep; he was great. On a prior visit, I dealt with another employee, a young woman, who was also extremely knowledgeable and focused on a good customer experience. Thumbs up.

Fay is a very knowledgeable and social person. She made me feel more like a friend than a customer. She took her time to explain the phone and the plan so that I could understand what was going on. I hadn't planned on getting the phone in MA, I stopped in with my daughter to return a piece of equipment and the next thing I knew I was getting a new phone. It was painless thanks to Fay

When I came in to return some fios equipment I was greeted with a smile by Leshawn. Leshawn made quick work of returning my equipment and told me I was all set. I told him I needed to replace my phone and that I was on a budget. He brought out multiple budget friendly phones and walked me through which may best fit my situation. Once I chose a phone he got it activated and set up for me without an issue. I’ve never seen anyone put a green protector on so effortlessly. Great service from Leshawn, 10/10 stars!

The gentlemen at the Verizon Store on Maple Street in Danvers were wonderful. After being turned away by a corporate store we took a chance of this independently owed store and couldn’t have been happier. Leshawn was my salesman and he was absolutely awesome helping me with a new phone purchase. Knowledgeable, helpful, friendly, and efficient. My husband is going to be in the market soon for a new phone and this is the store we will go to.

Dan went out of his way to make my experience at Verizon outstanding. He answered all of my questions without hesitation and was able to juggle multiple customers with a smile. His knowledge about Verizon products was top notch. I will shop at Dan’s branch regularly and refer him to all my friends and family.

Best,

Wendy Bates

When I returned the equipment he stated I need the power cord but I did not have them. He had taken the equipment back and with saying anything I asked if he could see weather or not I was able to upgrade , so I was able to send he showed me a Samsung 8 ,which he transferred all my information into the new phone.I was grateful for all the help very satisfied with new phone. I will definitely recommend him with my family and friends.
Sorry I had to leave food but my new complex do not have it.

Thanks. John Raymond

Manny and Fay were amazing ! I came in after I received the iphoneX because it was acting weird. Manny stayed with me the whole time while the phone was upgrading. We talked and laughed I honestly had the best time ! I truly appreciated the help both of them gave me. Manny especially took the time to help and find out what exactly was wrong with the phone and also took the time to help me reset my old phone so I could trade it in. Thank you again guys you were awesome!!!!!

Daniel the Manager was so kind & full of information towards different plans & phones. So friendly. Coworker Shaun was great too. I highly recommend going to Danvers if your looking to change your plan and/or phone(s). Thank you

Charles spent a good amount of quality time with my mother and me, making sure we got what we wanted, along with the best bang for our bucks. Knew the product well, and answered our questions thoroughly.

Shaun at the Danvers store was extremely professional and explained all our options with our upgrade. We then chose what we wanted and he did the rest. Polite, knowledgeable and professional a truly stress free experience.

I dropped my phone and it was unusable. On a Sunday at quarter of 5, I was nervous I wouldn't be able to find a Verizon store open, but thankfully the Maple St location was. Corey was extremely helpful and patient in setting up and transferring my data to my new phone. Would highly recommend!

John was incredibly kind and patient with my iPhone purchase and spent over an hour making sure that all my photos data etc were uploaded to the Cloud. And he made sure that my new iPhone was up and running before I left the store.

Great customer service & patience. My son upgraded his phone with Jabari & he was amazing. He made the process smooth & even helped us rebundle our fios services. 10/10 recommend

Shaun was great, very knowledgeable and patient with all my questions.
He listened and made suggestions that fit my needs.
Very happy customer, definitely recommend you going to see him.