T-Mobile Authorized Retailer

Everyone at the store was super helpful! We came in as a crew for my mother in law’s family plan to upgrade 3 phones, including my very broken one. We’ve been on iPhone 11’s so it’s been geological ages since we replaced them so we had a lot of questions. It took a lot of time and we also had our 2 boys. I imagine we were a collective handful. They were so nice and knowledgeable. They were helpful in getting us all the supplies we needed but without being sales pitchy or pushy. It was a great experience. New phones, yay!

I've been at the Shepherdstown location about 3 times over the last 2 weeks to upgrade mine and my family's phones. They were all so incredibly friendly, welcoming and helpful there. Each associate that took care of me went above and beyond customer service for me and I couldn't be happier.

We've been with Tmobile for 17 years, and while the cell service hasn't been always been perfect, the customer service has always been stellar.

Wonderful staff. Their focus is to help you with your needs Thank you, Allison

Bethanney, Jacob, and Steven were all extremely helpful and knowledgeable about the services Sprint provides and how to save money on my bill. I'm extremely happy with my experience! Thanks guys!

I love the store all they’ve done is take care of me time after time I’ve been to other T-Mobile stores not trying to knock them but they’re just not the same as this one I get great customer service from every single person who works here and I feel like they care they give me the time and energy that I need to get through to where I need to be with my new phone!

Wonderful service. Have never had a smoother sprint experience. Everyone was helpful, thorough, and just pleasant to work with.

Great customer service, everyone was exceptional.
If your experiencing any difficulties with your phone stop in and
see them, you won’t be disappointed.

Not crowded, bright clean spacious well stocked store. Staff is friendly and knowledgeable. Easy location with lots of parking.

Thank you for helping my husband update to a new phone!!🎉 very kind & knowledgeable staff!! Stephanie & Kory!! 😁

Bethanney was amazing!! The absolute best customer service I’ve ever received in retail in my entire life!!

The staff here is great!

They do a very good job. I think it is difficulty to work with so many various personalities. Keeping a friendly outward presentation is commendable.