Verizon

Efrain was excellent. Helpful explaining our options; his ability to multi task with many customers and very diverse needs was outstanding - each person felt we were a priority ; extraordinary personable and professional. He clearly exhibited he enjoys working for Verizon. Just so attentive, honest, and cared so much. Greatly appreciated him and had a very positive experience.

A shout out to Efrain at the Verizon Andover store. Efrain was very knowledgeable and professional who knew exactly how to help me as I walked into his store with my iPhone that basically sit the bed and wouldn’t even open. From the moment I walked into the Verizon store Efrain gave me so much comfort with his reassurance that everything was going to be OK, and it was thanks to Efrain. If you have a phone concern Efrain is the person to see. Thank you so much Efrain, I know I will be back !!!

I worked with Erik at Verizon in Andover over the course of a month working to upgrade all our family phones. He was awesome! He worked to give us the best deal, spent time researching questions, making calls to various people to get me answers. Erik greets you with a smile, is calm , patient and has great customer service even when the store is full of customers. Thank you Erik!

I had THE BEST Verizon rep named Efrain in the Andover store— he was patient and kind and set me up with a new phone while explaining simply why my old phone wasn’t working. He put me on a better, more economical, plan. And later, over the phone from his home, helped me when I was stuck! He went above & beyond — thank you Efrain!!

Erik was intelligent and well versed on the Apple 15 phone. Total time in store was only 25 minutes including transfer of all photos & data.

Erick was friendly and professional and went above and beyond to make my cell phone upgrade smooth. I highly recommend.

The Verizon rep was awesome! He took his time and made sure we had everything in place and double checked everything as well. We went well over closing time. What a great guy 😀

Quick service, super friendly, extremely helpful, will go back for next phone. Efrain was great.

Eric was incredibly patient and very well informed. A good experience all around.

The guys at this location helped me lower my bill and transfer everything to my new phone seamlessly!

Erick was vert helpful in saving me a fair amount of money on my phone purchase and made the process very quick.

Eric, did an incredible job. Today turning over 3 phones. If you need help have questions ask for Erick

On a second trip back to Verizon to finish my phone set up I met Efrain. He finished the transaction with ease and with a lot of technical knowledge around hacking safety and iPhones! Highly recommend Verizon on Main St Andover Ma.

Very different from the Verizon I’m use to. Better service and quality in customer service. Won’t be rejected at the door. Thank you Erick for being nearby

Erick is the best. Super knowledgeable and always pleasant to work with.

The Verizon rep Erick was excellent. Was able to answer my questions and get me back on VZ mobile quickly

I literally said a prayer of thanks for Efrain in leaving the store. He was professional, patient, a good salesperson and kind.

this place is awesome. the guy there (eric, maybe?) lays out options and is really straightforward in his approach. and then he handles the electronic wizardry of the transfer and i don't have to worry about anything.

let me nit-pick, though. the store environment is soooooo sterile. there's a line between minimalist and spartan ... i don't know where exactly that line is, but the store itself doesn't have any personality at all. for heaven's sake, there's not a sound inside ... no music in the background. no display sounds. i mean, it's like a morgue (a nice morgue and everything, but it still sounds/feels like a morgue).

all-in-all, though, BIG thumbs up for this store overall (and please turn on the dang radio 🎶).

Erik was calm, thoughtful, patient and informative. We discussed the variety of options available as well as price points. It was a pleasure to do business with him. Thank you.

Erick was just super to work with. Patient and super knowledgeable and a great problem solver when my phone was stolen.