Roomz Furniture & Mattress Factory Outlet

Went in there with my mother in law yesterday (08/07/18) and a sweet older lady named Janice greeted us from her desk with a smile and a warm welcome. We told her we wanted to look around on our own and would let her know if we needed any help. She let us take all the time we needed. When we were ready, she came with us to look at the couch and recliner we wanted (for those complaining here that she didn’t get up to greet you, she had a walker and mentioned she was treating her leg to prevent surgery. That didn’t bother us none, instead, I applaud her for fighting thru and still working!) When I saw that she had a walker, I told her she could sit and I would bring her the furniture stock numbers so she could work from her desk but she insisted that this was her job and was determined to walk with us to show us the reclining features of the set. She gave us an amazing deal at the floor set and before we left we visited the clearance room and she gave us another amazing deal at a daybed and mattress that was too good to pass up! They delivered our future the same day (the delivery gentleman are true professionals and very kind as well!!!) and after we got home we realized that we needed nightstands. We went back today (08/08/18) in the hopes of dealing with Janice again but she wasn’t there, her granddaughter Victoria was. At first we were disappointed Janice wasn’t there but we quickly got over it with Victoria’s professionalism and carisma! She was so professional and very sweet, smiled the entire time and immediately dropped what she was doing and gave us her undivided attention and walked us to the set we wanted, helped us find one within our price range, and yet again gave us another unbeatable deal on the set! Before we left Janice called to speak to her granddaughter and when she told us we were back, she asked to speak to us and greeted us over the phone and thanked us for our business and was so sweet and kind, you cannot make a customer feel more special than this!

From now on, we will go to Roomz first before we go anywhere else in Jacksonville. We highly recommend this place, the staff is professional and kind, we shopped around at other stores and NO ONE had the same leather mocha reclining couch set that my mother in law was specifically looking for, and not only that, the prices are unbeatable. Please ignore the bad reviews, these are great people who will really take care of you!!!

I have visited roomz several times and I'm from out of state to furnish a home here with Bargin items. I was treated with respect and the store manager in charge was sincere about helping me find the items we needed. Very pleased with services and items that we purchased.

We didn't end up getting what we wanted. One of the employees wasn't all there. She was friendly but didn't really understand what was going on.

If I could leave negative reviews I absolutely would. The first time i came into the store I spoke with an older lady who was showing me the rooms that were included in the 3 rooms deal. I picked out what I liked, but she wouldn't give me a price because she said she would have to write up official paperwork and since i wasnt buying that day she didn't want to do that. So i came back 3 days later and spoke with Victoria, the young blonde, and she told me that bedroom and living room set I had chosen were in fact not included in the 3 rooms deal. She apologized saying the older lady was her grandma and gave me $100 off of my mattress because of the mix up. So I put the items on layaway and and had my grandpa go to pick them up this weekend. Well we get the furniture to the house and half of the bedroom set was completely wrong and my dining room table was scratched and dented. So i called Victoria and she was making excuses saying that the guys moving my stuff were rushing and that she had been running around to other stores and she said she would either refund me my $154 in taxes or give me store credit. So my husband goes to get our taxes refunded and she only gives him $50 and told him it was because she gave us $100 off on the mattress. So i have been trying to call all day and no one answered my calls so I called from my husbands phone and the older lady answered and said Victoria wasn't there. So a few minutes later Victoria called my husbands phone and I answered and asked her why she only gave us $50, because $100 was taken off of the mattress because of her grandmothers mistake and she said she gave me $100 off to be nice and give good customer service and had gotten yelled at by her boss, the manager of the store. So i asked for the managers number and she refused to give it to me because apparently the manager of the store doesn't deal with customers. So instead of giving me my taxes back she tried giving me store credit and i told her no because I was not going to be going back there. So definitely beware of this location! This is ridiculous!

UPDATE:
Called Majors Furniture store to see if they would let me talk to the manager since he owns both places, was unable to but Paula helped get the situation resolved and I am being refunded $125 (on top of the $50 already refunded).

I'm sorry to say that I would love to give this a negative number of stars, but seeing as how this is impossible, I will have to settle for just 1 star.
We walked into Roomz the day after Christmas, after having left 3 other furniture stores. The associates at these other places were far too pushy, so it was a relief to walk in to a kind hello and a 'let me know if there's anything you need'. We picked our furniture, paid, and it was delivered next day.
Unfortunately, from the bedroom set we ordered (headboard, 1 nightstand, dresser and mirror) everything except for the mirror was damaged.
We immediately called the lady and told her, and she said she would re-order the furniture ASAP.
We were told it would take 6-8 weeks for our furniture to come in, so we waited. after 9 weeks, I called them and we received an excuse saying they didn't get our furniture due to the ice and to call back in 2 weeks.
I did, and got an 'I forgot, I'll do it now and call you back when I found out when it will be here'
2 weeks later still no call.
From the day we received our broken furniture, we waited about SIX MONTHS to receive our set.
I finally called about 3 weeks ago and was told they would order it asap, and was supposed to receive the furniture last week. I got a call the day of saying that, rather than put it in the back where other furniture could 'possibly' bump into it, they put it on the floor where passersby could mess with it. And someone did. Someone had apparently carved a heart into the dresser, and so, since she didn't want to send me broken furniture again, she called to get a re-order.
I got my furniture to, finally, and upon inspection, found that once again, we received broken furniture.
The nightstand has a scratch on the top drawer, and the headboard is bowed and coming apart.
I will never recommend this place to another person until the woman in charge right now is out of the management position.

BUYER BEWARE...

Do NOT purchase from ROOMZ located at 2109 Lejune Blvd.

We purchased a table from this store. When getting it home one chair was missing hardware and the table was broke. We went back to the store they gave us the hardware for the chair and took the table back telling us they would order us a new one. In the mean time they let us take the scratched floor model in its place until a new one came in. 2 months later...call after call I kept getting told I would get a call back. Today the sales person who sold it to me - Victoria said they will order the broken part of the damaged table and put it together and we could come pick it up. That was NOT what was agreed on. 2 months and they still did not order the table. So we paid full price for a scratched floor model. Do NOT do business with this company. We should have known this as when we were looking at furnishing the whole house we were given 2 different prices for the same things.

I would give a negative review but it won't let me.I walk into the store 20 minutes earlier talk to the lady and was pretty fine. 20 minutes after that I brought my husband with me and she ignored us while on the phone with a personal call talking about how she was going to quit or someone wanted her to quit. While we are trying to walk out of the store she was yelling from the desk saying hello in a very annoying tone so we ended up waiting another 5 to 10 minutes and then ended up leaving tried to call to get to talk to The actual owner of the store and she said we had to go through with her and I told her that my problem was with her and she gave excuse of why she couldn't get off the phone!ridiculous and never will go back!!!

We haven't even paid off our furniture yet and it's already chipping! A drawer to our dresser came damaged the day it was delivered and we were told it would be written down and taken care of. We called Roomz, and they didn't even know what we were talking about, and we still haven't heard back from them! I do not recommend this place AT ALL!!

Didn’t buy anything here, but once we walked in we were greeted with rudeness and was “too busy” to help my family out. And when I asked about the financing options, I just got blown off. Don’t go here unless you want to be treated like trash.