Kroger Pharmacy

This pharmacy and pharmacy staff is amazing, friendly, and is always 1 step ahead. Switched to this pharmacy last year and it was the best decision I’ve made. Hands down beat pharmacy in new baltimore.

Love my Kroger and the pharmacists are incredibly kind and caring.😀😀

Always great fast and friendly service.

Grocery store with overall great selection.

Always good. Produce high priced,and not that great,or I would have given a 5

This pharmacy is a mess. I’ve had problems the past four times I’ve tried to refill my medication. I have to call to refill and every time I call they have outdated info in their system. I tell them the updates, they say they’ll make a note of it, and then the next time I call they act like it’s the first time they’re hearing this. I’ll get the texts saying my prescription is being refilled and then call to follow up only to have them say “your insurance won’t let us refill it”. So why send the text and not follow up when you know it’s an error? I’m on anticonvulsants and currently 7 months pregnant and every single time I need a refill it’s a fight with this pharmacy and the answer changes no matter who I speak with. I’ve honestly NEVER had such a bad experience with a pharmacy. You’re better off going to CVS right down the street.

Terrible customer service, they do not fill your prescriptions until you come to the counter to request them, when the doctor already sent the script in for refill. Should have a better system in place if the scripts come in too early to fill without the customer having to bring it to your attention and now it was just sitting there in the queue not being filled. My time is important too and I don't appreciate having to wait additional time when the script should have already been automatically filled or put on a waitlist to be filled.

I’ve had many problems with this pharmacy. They have told me to pick up my prescription at a certain time only to to tell me it’s out of stock when I arrived. Then telling me to pick up after 3 the following day only to tell me it wasn’t in after I arrive. This isn’t the first time, 3 strikes your out! I switched pharmacies. It seems it’s to difficult for them to pick up the phone and communicate.

Refused to fill my wife’s prescription for 900mg of a medication that only comes in 300mg tablets because it didn’t specify 3x 300, even though it is common sense. This has never been an issue at other pharmacies. The staff were rude and did not want to do their jobs. While this wasn’t immediately life threatening, it is unacceptable for a pharmacy to refuse a valid prescription.

This pharmacy is by far the worst Kroger pharmacy my family has ever used. And we have been using Kroger pharmacies for over 15 years. The older woman that works in the pharmacy is awful. Her awful attitude, her lack of want to help customers, her inability to put the insurance im correctly (which has happened on multiple occasions, trying to charge us more than she should) etc. We have given this pharmacy chance after chance just because of gas points and convenience, but this last timeof dealing with this womans incompetence and inability to want to help is the last straw. We will no longer be using this pharmacy we will be going with the CVS up the road. It's really unfortunate.

Definitely going to switch pharmacies. Now they don't fill the prescription that your doctor's office sends in for you, unless you call or go to the counter. Isn't that the purpose of your doctor sending it in, for convenience? Older lady who works at this particular location is horrible, doesn't care about her attitude or your needs at all.