Kendall Roberts Pc

This place is the best if you need a emergency come here Dr. Roberts try to get you in. He is the kindest and professional. He's little high but it freaking worth it. If you want major relief from an painful tooth ache. Trust me he's the best.

Dr. Kendall us very caring and detailed with his work, he gave me the confidence to smile again.

I have been going to Dr. Roberts for 15 years. About four years ago he decided to replace an old crown. I was having no trouble at all. During that process the tooth got infected and had to be pulled! I was very disappointed because it was my very first permanent tooth that was pulled. Now as of a few months ago he again decided to replace an old crown. In fact he decided it was best to replace two old crowns. I was having absolutely no problems at all but he convinced me it needed to be done. During that process after he put the new crowns on I started having severe pain. One of the roots got infected he had to throw away the new crown and he did a root canal which did not help. I ask him to refer me to a specialist for the root canal and he replied “I do 10-15 root canals a week”. So I decided to trust him. He then lanced the gums which did not help. Then ended up having to pull that permanent molar! During this three month process I went through three different rounds of antibiotics. Lots of pain pills, Had to go to the emergency room because I was having trouble swallowing because my mouth inside was so swollen from all of the numbing injections during one week. Plus he could not get the infection to go away. I ended up having to hunt down another dentist who gave me penicillin and cleared it up. I also had to have three powerful antibiotic injections also from my physicians office to help get over the horrible infection that was in my tooth and jaw. Which I had to pay 76$ a piece for. I believe caused by Dr Roberts! Two different times I tried to contact Dr Roberts under dire pain and he was unavailabe! I paid him $1100 out of my pocket and when I needed him during a painful weekend he was in Colorado. I guess with my $1100. He got the vacation I sure didn’t! I would highly recommend NOT trusting Dr Roberts or his finicky little teenage staff to take care of you. I live an hour and a half away from the dentist office and the last time I was scheduled for a cleaning I was notified it had to be rescheduled 10 minutes before the appointment. I drove an hour and a half for nothing! I have ask a women named Kim two different times to send a copy of my dental records to another dentist office... and it has not been done. I signed a release form. Don’t go there!

I went in for dental work 06/2021. Paid half of my quoted amount. I received my EOB a few weeks later and it said that my films needed to be submitted to insurance for review. I called and let the office know. Then I went in for my permanent crown on end of 07/2021 paid rest of my quoted amount and again I again informed them of what my insurance is needing to get my claim processed. I reached back out in September or October of 2021 to let them know again that my claim is still pending and insurance needed the films. Once more in December I reached out for them to submit my films to insurance for my claim to be processed. Finally got my primary and secondary insurance eob's. Insurance showed I over paid by $250. I have reached out multiple times to have someone review this and get back with me on a refund. May 23, 2022 I was unofficially informed that they wrote off alot on my account (which is my insurance contracted rates) so they don't owe me a refund. Now May 31,2022 I asked for my account to be reviewed and was told that the billing person has been too busy to get back to me. It took them 6 months to get my claims billed and paid and now it has taken 5 months to get a review on my account. I guess my next step is to report it to the Arkansas Dental Review Board.