Smith Hardware & Lumber

Convenient, well supplied, and amazing customer service!

Judd always very helpful Great place to shop for things you need.

Smith Ace Hardware in Rockport, MA is an outstanding destination for all your hardware needs. From my recent visit, I can confidently say that the staff members at this store are not only friendly and approachable but also highly knowledgeable and informative.

Upon entering the store, I was warmly greeted by the staff, creating a welcoming atmosphere. They were attentive to customers and readily available to assist with any inquiries. Whether it was locating a specific item or offering advice on the best tools for a particular project, the staff members demonstrated a genuine willingness to help.

What impressed me the most was their extensive knowledge of the store's inventory. They seemed well-versed in the products available, even those that were less commonly sought after. If you're unsure about what you need or looking for suggestions, the staff at Smith Ace Hardware will provide you with accurate and helpful information, ensuring you make an informed decision.

Additionally, their willingness to go the extra mile stood out during my visit. They actively engaged in conversations, listened attentively, and asked relevant questions to better understand my requirements. This level of personalized attention made me feel valued as a customer and reassured me that I was in capable hands.

Overall, Smith Ace Hardware in Rockport, MA is a top-notch establishment with a friendly and knowledgeable staff. Their commitment to customer service and their dedication to helping customers find what they need make them an excellent choice for all your hardware needs. Whether you're a seasoned DIY enthusiast or a novice in need of guidance, you can count on the staff at Smith Ace Hardware to provide a positive and informative experience.

This is the only hardware store in my area that actually stays open until closing and they have anything needed!

Very helpful staff and a great selection of hardware, lumber, paint/stain, and everything you need for your project, big or small. Well worth the visit. Forget those big box stores and shop local!!

This place always has what I need. Always. The staff always asks to help and isn't annoyed when you ask for help. Great service all around. Stocked brands are good quality. Also, the Ace Rewards system is decent... not quite as painful when you spend the extra few dollars for stuff.

I had wonderful expert help with the perfect paint and primer for my project and then I found terrific perennial plants in their garden section at great prices. Everyone in the store was super helpful and nice and the store itself is huge, well organized, clean and full of everything you could possibly need at a hardware store…. Plus Sherwin Williams paint! Great store and really helpful friendly staff!

Good shop and comfortable there is everything for home and do it yourself

You can always trust that they’ll be helpful! Always friendly and easy to talk to. Usually always fully stocked

best *all purpose* hardware store on cape ann. high quality lumber and whatever else you need for the utmost in one stop shopping. top notch service, super friendly, and helpful- ill even go so far as to say supportive and encouraging! this is especially important if you're a n00b, which i no longer am thanks in part to their help over the years.

Helpful employees. Pretty good selection. The Gloucester crossing one is okay but the Rockport ace is really where it's at. Much larger store they also have a big selection of discount houspaint just ask for the mistake paint.

They have been so polite and kind . I needed pellets. and. my husband just came out of the hospital. As I explained my situation, they kindly offered to deliver .
It was such a relief .
Thank you Mike and the team !

Suzanne Manley

Full service hardware and lumber store local to the island. Has wider selection of merchandise than the Ace Hardware store in Gloucester.

All I needed was hardware to reinstall loose tieback for drapes. What I got was excellent service from a floor clerk who helped me not only with the proper choice of hardware, but gave me more support on choosing another product. The service was perfect. Salesman was (?) "Eric", young, pony tail, 5'7", merchandise and computer literate. As a Rockporter, the only place I do shop for all that I need in terms of hardware, household and garden needs will be Smith Hardware/Ace, Rockport.

Service here is excellent, and they always have what I need The ratio of staff to customers is much more favorable than the big box stores.

Love my little local hardware store. The best part is they have everything, and can compete pretty well against the big box stores 30 mins away.

Great customer service! Been going here for years and everyone is helpful.

Friendliest and most helpful place on earth.

We love Rockport Ace Hardware and Lumber. Very helpful and pleasant staff, and they have just about everything you need for all your home projects.

Well these people give excellent service. No question they are there and eager to help you,very polite and friendly as well .prices are very reasonable.