Allstate Insurance Agent: Spencer Felts

Insurance companies have a reputation of being less than reliable when you need it the most! Not my experience with ALLSTATE at all! They stand behind the customer and when you need them the most you can rest assured “you are in good hands with ALLSTATE!” No doubt about it! Thank you ALLSTATE!

Everyone at the office is amazing. They have the best low options and searches for the best option that meets your needs, they are very tentative to their customer needs, they keep great contact with their customers, they are easy to get ahold of. I have had many different insurance companies and this one by far is the best company I have had. I am very pleased and would recommend to everyone!

I highly recommend Spencer Felts in Searcy. Great customer service and a very effective agent.

Recently I hit a tread from an 18 wheeler and needed Allstate to get them on it quick! They were. I’m appreciative of how they are working on it and it will be done soon.

I like dealing with my insurance Agent because he always answers my questions and explains things to me.

Amazing answered every question I had helped me with everything very thankful he stayed in contact with me helped me trew one of the hardest times he was away Verry understanding and ready to help me with what ever question I had

They are great people to have on your team

I called to explore options to reduce my home owner insurance rates after a recent across the board rate increase. Mr. Felts took the call himself and said he would see what might be possible, which was great. However, he never called back and did not return phone messages when I called to follow-up. .

I don’t know that I have anything good to say about this place. When I first got my new car, they were very nice about meeting me at the very end of the business day and setting up my insurance. It has just went downhill from there. I was charged one price at the very beginning. Then after a couple months, the price increased. I called and, at first, they told me my policy had been cancelled, even though my payments were still being drawn out of my bank every month. When they could finally find my policy, they said my policy price had increased d/t cooperate increasing rates. Never received a notice. Nothing. Then, my price increased again. They, once again, said my insurance had been cancelled. Once again, took speaking with 3 people at this office for them to find my policy because it was being withdrawn from my bank. Never once has it been late. Once they found my policy, they said my rates had increased because I didn’t sign a certain document. I told him that I had e-signed it, and I had a copy. It took me having to go to an in person appointment to show him that I had signed this for him to call cooperate to lower my rates to make up for the months they had been over charging me. We agreed that I would only pay a portion of the normal price for 3 months so that it would make up for them overcharging me because they didn’t file a document right. Mind you, it was dated when I had signed and sent it in. That agreed price only lasted a month. I’ve called a always get a promise that he would fix it and make it right. Never happened. It has just seriously gotten to the point where it isn’t worth it. If I could rate this insurance agency lower, I would.