CVS

We had a very good experience getting our COVID booster at CVS Ipswich. No wait time. Going back there for flu shots. Had a slight scheduling issue with my computer but only had to call them and it was sorted.

I've had good service from the pharmacy. Based on the other reviews, it seems there was a learning curve when this CVS branch first opened but they've been able to reliably fill my family's scripts.

Lee, Will, Maureen & Sophie are absolutely incredible and always willing to help! They are a major asset to that store, please don’t ever leave! 😁

Great store, great pharmacy and more importantly the associates are helpful and always friendly.

I was very well attended

professional

Personally, I never had a problem. Got prescriptions, vaccines, and COVID tests at this place many times. The staff were always nice. The waiting lines can be long at times.

Pretty rude, probably because they are busy as the only pharmacy in the town. Unfortunately they also don't have an automated system that calls you when your prescriptions are ready...like other major pharmacy chains. I find the reminder useful as a forgetful person with brain damage. Also since I'm not a mind reader I can't tell when they are done being filled without calling. I was advised to download and use the CVS app. I guess I don't want to.

Update: 20-30 minute hold times to request refills have improved considerably!

They are still very busy, it seems faster to park and go in, than wait at the drive up window.

I feel sorry for their employees. CVS corporate treats them like slaves, Writes them up for the stupidest things, And give them no recognition for good work. If you ever get someone on the phone try as hard as you can to be nice. Its not their fault. They hate their jobs because of the company, Not us.

Pharmacy was understaffed and seemed overwhelmed with filling prescriptions and pick ups.

Pharmacy is awful. Look at this line waiting to pickup prescriptions and I stood there for 15min and it never moved. Maybe CVS needs to pay better and maybe they could get some help. I feel so bad for the one person working.

You will wait for an eternity. The poor staff are always in the weeds. No one answers the phone. They misplace important prescriptions. The line is always up the aisles. They are closed for 1.5h in the middle of the day. They hustle but no one knows what’s going on. You will wait FOREVER for someone to be available to help you, then they won’t be able to help you. CVS corporate has seemingly abandoned this branch and are not supporting their employees. Go to literally any other pharmacy. I have come here up to five times in one day trying to get one thing filled. Just abandon this store.

If I could rate 0 stars I would. Scheduled a covid vaccine appointment and showed up at the scheduled time. There was a line of 12 people for the vaccines, which I thought was the pharmacy pick up line. The person at the front of the line had a 5:00 appointment and it was 6:20!! Absolutely abysmal service. The pharmacy closes at 7, so good luck to everyone else! I just walked right out. Never gonna book a vaccine through CVS ever again (that was my mistake to begin with, really)

My husband had just been released from the hospital and needed to get home. I went to the CVS drive up in Ipswich - rang the buzzer and was told by electronic voice I would be helped shortly. Fifteen minutes passed three buzzes later I went inside and left my husband in the car. There was a line of 4 people and when it was my turn they told me the drive up was closed because it was too busy and was normally open at this time. When I asked why they didn’t put a closed sign up the worker explained they were too busy to put up a sign…..arghhhh!!

It is shocking to me that after all of the negative reviews, this store continues to be the worst pharmacy I have ever experienced. It makes me conclude that CVS does not care about quality or the patient. That is a terrible way to run a healthcare company.