La-Z-Boy Comfort Studio

A fabulous experience !
Fully stocked with beautiful well made furniture
Recliners, couches & occasional chairs. Clients can select style, fabric & details to suit. Extremely knowledgeable staff. Patient & caring
Don't pass up this store! You will be so pleased to be able to choose furniture that is made just for you

Pat was an excellent sales women. Knew the product well and after a few questions went right to the perfect model. Fast delivery and good prices, best around.

My husband was hit while on his motorcycle. Years ago we purchased a recliner from the West Springfield store. I went to set it up for my husband, so it would be ready when he came home from the hospital and rehab. It wouldn't work. I called the store in West Springfield and spoke with Mike. At first he said he would order the part and it would take about 7-10 days. When I explained my husband needed the chair now as he was on his way home, Mike said he would take parts from a new chair and be right out.

He came to our home within a few hours and got the chair up and running. I am so grateful to him. This is a family business with a heart.
Thank you Mike.

Judi

I got a big and tall recliner here in march of 21. A couple of springs fell out 1.5 years later. I called the store, and they were extremely friendly. They sent a tech out within a couple of days. Michael was fast and efficient. He even called when he was going to be a few minutes late. This is not something many service techs do these days. He was able to fix it in minutes. I was thrilled with the service and highly recommended the west Springfield lazy boy for all your furniture needs.

This store is the best place to buy furniture for comfort! The staff is wonderful and helpful. I own couches, chairs, and recliner from La-Z-Boy and they all are so beautiful and comfortable. Everyone always compliments on how nice my furniture is. You can customize everything in the color and fabric you want and there are so many nice choices. The assembly is always strong and durable. 10/10 quality and service at this la-z-boy.

Super professional and friendly support from Jeff. Couldn't have asked for better customer service in placing my order for the exact sectional configuration our family needs. He was honest, knowledgeable, precise and very fast. I only wish I had started my shopping with this fantastic West Springfield location... would have saved me so much time.

Customer service was amazing both on the phone and in the store. They helped us with problem solving which sectional set up would work best, were very professional and you can't bean their prices! Most especially happy with their attitude with my son, he was trying out their chairs and they made him feel happy and included. So many stores you feel bad bringing kids in but they were so great here, positive atmosphere. Highly recommend.

I bought 2 lazy boy recliners. Service at the store was very pleasant. I order 2 recliners with some special styling on the arms of the chairs. About 5 weeks they were delivered and left Ike’s excellent.
These chairs come with a 1 year warranty.

Over the past year I did experience issues with both chairs. Each time I called I was treated respectfully and very curiously.

The person who repairs the chairs must have years of experience, each time they required a minor repairs, he came to the house as promised and made the repairs in minutes.

Completely satisfied! I will always buy and new furniture there! Why ? Great service from the showroom to the warranty! Where else do you get that ?

Great job Lazy boy !!

We recently purchased a sofa from the West Springfield Lazy Boy store and were exceptionally pleased with the customer service we received. We haven’t found another store anywhere that has standards as high as this store’s, and is as determined to assure their customers’ satisfaction. We were also happy with the value offered for the price. Ryan helped us select a sofa that fit our needs and our decor, and shared his knowledge and expertise as to the structure of the sofa and cushions. We definitely recommend purchasing from this store.

I shopped for a recliner at 4 other local stores, tried as many as forty models, and came here last. Prices here are comparable to other local furniture retailers and even to the famous discount furniture place up the road. I was looking for a chair to take home, not placing an order. My budget is modest and I wanted the best quality my money could buy so I looked every where, including Amazon, before making a final decision. I found a roomy and comfortable memory foam LaZBoy rocking recliner that came in, after taxes, $70 lower than my limit, although it is much nicer and sturdier than any thing else I saw in my budget range at other stores. I had to make do with a color I might not prefer but I am very happy with the quality of the chair, the lifetime warranty on mechanism parts, and my overall experience in the store. I spent almost an hour trying out different chairs and chatting with Judy, the sales person. She was friendly, informative, and accommodating. I never felt pressured. The chair was loaded by another sales person into the back of my car and I left a very happy shopper.

I hate dealing with sales people with an undying passion. Here it was like I was working with a friend. No BS. No pitches. Wicked friendly staff. Learned that they can re-stuff your cushions or recliner backs in house and in a matter of an hour. Their prices are often times less than advertised on the corporate Lazboy site. Shopped around other furniture stores in the area and nothing else came close in terms of the quality and the included warranty. Probably won't go anywhere else for my sofas and recliners in the future.

Mike really goes out of his way to make his customers happy. I purchased sofa, recliner, and lift chair over the years. Good quality products, great prices, great customer service.

Service was quick and pleasant. I knew what I wanted-a matching recliner to one I bought last year. The salesman found the recliner quickly and showed me the correct color to order. I needed another chair to keep my husband out of my chair which is totally comfortable.

I have bought furniture from La Z Boy for the past 15 years. Everything was great, salespeople were very helpful, and the furniture has lasted in very good condition, especially considering that I share my home with pets.
Great place to shop. You won't be disappointed.
Your other choice is to buy junk from the other cheap stores up the road.

Fantastic family owned business with knowledgeable, experienced, and friendly staff! Started out here looking for a Big and Tall recliner. We went to two other reputable furniture stores and drove right back here to make the purchase! Prices were in line with one competitor and way below another. But, and this is a big But, these folks offered more features with better quality construction and warranties. SOLD!
While my wife and I were out, we told another shopper at one of the other stores to shop here! Even had the gal take a picture of the sales agent's business card before I left! Oh, and as of today, they've still got the MA tax free weekend signs in the window and are taking the sales tax equivalent off the retail price!

I have problems with mobility and sitting. A lift chair would help immensely. We had previously bought lift chairs from Lazboy for family members years ago. I called and spoke with Jeff who was able to look up our previous purchases. He found chairs that were still being manufactured to meet my needs and price range. There was no pressure to move into a higher price range. I would recommend this store to anyone who wants great choices in furniture, and sales staff who really know their products.

Jeff was a Great Guy at Lazboy help me decide on a very Nice Recliner Thanks Jeff

Recently purchased a couch and two recliners. Sales people are professional and friendly. They introduce themselves to you, point you in the right direction and leave you alone until your ready to talk. Great no pressure experience. The selection on the sales floor is really good but you can order items in other colors. If your looking for quality furniture, lol no further.

Had a great experience here! Mom was looking for a lift chair and Debi and Jeff were super helpful. We found one she loved and had a few laughs along the way! The delivery guys were great too. Highly recommend

Really nice clean store full of inventory. Staff helped find us chairs with the options we wanted. We got 2 Lazy Boy chairs. There was a Covid wait but the chairs are USA made and they feel so comfortable. And yes, they are nap ready, just put your feet up.