Raymour & Flanigan Furniture and Mattress Outlet

We went to 6 different furniture stores looking to replace our living room sofa and love seat. Prices were all over the place with a couple stores being totally extravagant which we quickly left behind. Raymour & Flanigan Outlet store on Riverdale St in West Springfield had a large selection of decent looking sofas and sectionals on the floor. Our sales rep, Andy, was exceptionally knowledgeable about the products and took as much time as we needed to look everything over. He listened carefully to what we told him about what we were hoping to find and skillfully showed us a number of differend options. We likes a certain combination but wanted to go one more place before we committed and he was very amenable about us leaving the store without purchasing on the spot. We went to the other store, were not happy with our choices there, had lunch and returned. Andy helped us finalize our purchase at alwhat we felt was a decent price and we very easily applied for and received a revolving line of credit and will pay off the furniture interest free over the next 18 months. Andy was terrific.

I visited both the main store and the outlet and was pleasantly surprised by both. The employees were helpful, but not pushy. I ended up working with Omar at the outlet who assisted in making my purchase. Omar was EXTREMELY helpful and patient. He took his time with me while I shopped around for living room furniture and a mattress. He answered all of my questions very clearly. Although we were there for over an hour, Omar remained attentive and I never felt rushed at all. I would definitely shop with at this store again. It was well worth the hour drive!

Sandra was wonderful! She immediately got to know me in a few good questions and she was great! I love my sleeper sofa! The delivery service was 5 stars as well!! I am so happy with this purchase!

Ana Mendez was helping us and she was absolutely amazing. She allowed us to take our time , and answered all of our questions that we had, also she was very personable, so funny, and gave off such positive energy. We would absolutely go to her for any of our furniture needs

Great experience! The salesman Andy was very professional and helpful! He showed us different beds to try and when we explained what we were looking for,he led us in the right direction.he also tried his hardest to get it to us the next day and we would have,but on my end the payment wouldn't clear. I really enjoyed my experience!

Lynette was great. Very helpful, friendly and knowledgeable. We found the sofa/rug we were looking for with her assistance. Also the finance folks were very informative and helpful.

Omar Cox and the delivery guys headed by Gio were outstanding. We had the best nights sleep first night on our Purple Restore Plus Hybrid Adjustable King Bed. Highly recommend going to Raymour & Flanagan Outlet 1406 Elm St W. Springfield MA.
Ask for Omar😊👏🏻

We absolutely love our new couch. Sandra was great. It was a relaxed shopping experience. She listened to budget and preferences and gave suggestions while giving us space to decide.

A few hours ago, I had the pleasure of being helped by Marquis and Mike at the outlet store. They were both very helpful and knowledgeable in providing me with couch/sofa options. If I'm ever in need again, I'll definitely consider stopping by this location.

Just on how the product was presented, would make me go back and purchase something every time. Associate gave off a homely feeling and was honest with the knowledge of the product. And what I mean about honest, is understanding what I was looking for and what I was wiling to send. She did t make me feel as if I needed to uphold a certain look being in that type of store buying furniture

Andy was an excellent salesman! Spent ample time helping my husband and I find the perfect comfortable mattress within our budget as well as bed frame and protectant cover. We did not feel pushed or neglected. We will be returning customers for our next armchair! Thanks Andy

I was presented with what I was looking for, and the prices were so much better than Lazyboy or Pieroway. Omar was so cordial, and we laughed a lot. Very good salesman

Jessica was THE BEST! Super personable, helpful, NOT PUSHY, and made a normally stressful experience fun. Loved her!

Today my husband and I purchased a living room chair and a rug. We were helped by a wonderful sales representative named Princess. She was amazing! By far the best sales person I have ever dealt with during furniture shopping. I highly recommend visiting Princess for your next furniture purchase.

My consultant, Sandra Garcia was great. She understood my situation and was very informative and helpful. I would recommend Sandra to anyone looking for great service deciding on furniture and bedding.

Omar was a great salesmen patient and kind. He was hovering over us trying to press us to buy something he was very detailed and helpful. We will def be buying again from here. Thank y’all!!!

Ana was very helpful and pleasant to work with.
(A few days later...) Greg and John deliverd and set up our new bed! They were extremely professional, great personalities!! We will definitely shop Raymour and Flannigan again for future needs!

Awesome experience Ana Mendez helped us on our son’s mattress purchase. Ana was very knowledgeable and professional. She took her time to see the different options they have. Overall I am very happy with my mattress purchase and would 100% percent recommend anyone to go here to make any home furnishing or mattress purchase. Thank you Raymour and Flanagan and thank you Ana Mendez. She is really an asset to the company.

Linette was so knowledgeable and helpful during my furniture shopping experience. I would highly recommended asking for her when you go to Raymour and Flanigan! Also, their furniture is high quality! More comfortable and lasts longer! Well worth the price.

Omar was my salesman who was very helpful. He has excellent customer service skills and helped me make the right choice that fit my budget☺