AAA West Springfield

on April 08, 2024 my car broke down in Springfield, MA. I'm in my late 70's and have never needed assistance before.. A man named Pedro was sent to assist me. He determined the car needed to be put on his ramp truck to get it, and me home... He was so polite and helpful it was as if my son was there to help me. He made sure I was able to safely get into his truck and that my seat-belt was fastened. He is a superb driver, taking no chances and always in control of his truck. I am not one that enjoys meaningless conversation but Pedro and I talked much of the way to my house.. He was absolutely a delight to talk to.. He showed his driving skills getting into my driveway getting my car in front of my garage door.. He then assisted me getting out of the truck.. He was such a delight to talk to I was sad to see him leave.. Thank you for turning a bad situation to an enjoyable event.

Visited this agency for both my and my wife's Massachusetts driver license renewal. In contrast to the unfriendly atmosphere we experienced at the Springfield RMV, the staff at AAA were incredibly professional and handled the process smoothly. They focused on solving the problem efficiently, making the renewal experience hassle-free. Highly recommend their services!

The staff was very friendly and helpful, which contributed to a positive experience. The peace of mind provided by AAA is certainly worth the investment.

HAT • OFF 4
RICHARD ( AAA Road assistant!!
He is what we calling in Hospitality "
Moments of Truth"
1 am so glad to have
AAA road assistance membership. I was broke down in Holyoke Massachusetts by route 5 north. I call AAA and couldn't give them the exactly directions where I was because the internet wasn't good in that area. I was waiting and this gentleman driver for AAA was going to provide a road service to another customer and he stopped to ask me if I was needing help. He told me he was going to help the other customers and after he was going to help me. He was so creative and knowledgeable about mini coopers vehicle that he started my car and make it runs to be able to bring the vehicle to my place safely. He saved AAA to use a Towing truck and he save me to take an Uber. He was caring, professional and caring. I was panicking and he said:
Don't worry we are going to get you out of here not matter what.
He also asked me if it was okay to cancel the towing truck of if I still need it. I believe he did 3 jobs at the same time! what a great guy.
I was waiting like an hour in the dark for the first roadside service I requested. My phone died and not battery in my car. Thank God sent me this Angel! He got my car running and followed me to my place making sure I was okay!
I suggest to AAA to bring this excellent customer experience to your company meetings and congratulate Richard.
His customers service he provides make AAA a company of 5 diamonds 💎💎💎💎💎 Best quality service
I didn't tip him, feel sorry but I didn’t have any cash but I want to do the review as a token for his anticipatory costumer service experience Richard provided.
Again, thank you Richard!! and AAA !
Date of experience:
07/05/2023

Staff all seem very authentic when being a friendly and taking note of our issues. Don't know why people still want to go to the registry when you can go to AAA for most of your registry of motor Vehicle. Needs.

15 minutes after I called for a tow, Andre (from Rescue Towing, based in Hatfield), pulled up with the truck. Fast, competent, pleasant, spot-on professional service. Thanks so much!
AAA has been great for many calls for assistance: jumpstarts, tows, battery replacement, and a few operator-error lockouts over the years. Consistently Great service here in the Valley from Pioneer Valley AAA. Keep up the good work!

Lots of services and a friendly helpful staff. Been there a few times recently for a passport photo and a driver's permit along with real ID. They were helpful with the paperwork and needed documents and the process was quick.

Went for my wife's real ID, quick in and out

Triple A is the best! Everyone should have a membership! The drivers are awesome and helpful. Everything goes perfectly when I use Triple A

AAA Showed Up just when we needed them! Embarrassing to run out of gas but the driver was great and definitely put me at ease and put some gas in my car so I could make it to the gas station! I will always remember to check the gas level Before I get in to go Anywhere again!! Thanks AAA! It’s a Great investment and peace of mind!

Amazing staff!! They do more than you can imagine!!

I’ve had AAA but never renewed my license there. It was so easy I was in and out in five minutes. I would recommend it to everyone especially have an AAA card in your pocket. Should you have a car problem?

On time and always helpful. Had to renew license called for appointment and got it done.

I've been a AAA member for over 20 years.
Highly recommend the service.
Roadside assistance, towing, various discounts for being a AAA member, it's all good!

I just went through the license renewal process, getting the new real ID.
After navigating the various websites, Mass.gov is no fun, and scheduling difficulties, limited appointments to select from, the actual process @ the AAA office was a breeze. Checked in and was being processed within 5 minutes. The AAA associate was professional, courteous and processed my new license in less than 10 minutes.

I hope this is the correct AAA branch— I want to say thank you to Tran, who came to rescue me in a severe thunderstorm yesterday when I was broken down along 91S. I am disabled and couldn’t climb into the flat-bed tow truck so Tran came in a smaller truck. He was so helpful and professional in a very dangerous situation, narrow shoulder, tons of traffic, torrential rain, thunder, lightning— he was very patient when I was reluctant at first to leave the car, it seemed too dangerous for both tow drivers and me, but he got me into his truck and brought me to the garage in Greenfield. Thank you, Tran, and as always, AAA is the greatest help!
Deborah

Always friendly always efficient always great service. I learned to always go in and do anything in person their website and their telephone service really has left to be desired but if you go in and and do things person-to-person it's a great experience

The people here are great. We used there services many times and they are always able to help. When my wife travelled to Minnesota, they made her a trip guide with all the routes she can take and a clear path to the best route all in a nice bound booklet. When I was travelling by motorcycle to and from MN, they did the same thing. The real plus was all the maps for regions and states are free.
They also helped with my passport, real ID, and photos all at the same time. It's well worth it to use AAA. I would recommend them for anyone looking to travel and more.

Very helpful nice getting and very fast, I love it there thank you...

Made appt. to renew my upgraded license. 4 people waiting. Comfortable chairs with distance between people. Place is clean. Staff is friendly. Done in under an hour.

Called, got the information I needed, was advised to walk-in and get things taken care of. Walked in, filled out a form, got my pictures taken, checked-out and paid in less than 30 minutes!!!!! Hannah as the payment processor has a great sense of humor and was superbly helpful. She double checked to make certain everything was done properly, and I was on my way out the door. I have not been at AAA in 20 years and this group of professionals makes a 100% positive impression and gets the job done right the first time. THANK YOU!