AT&T Store

This was my first time in this AT&T store location. I was assisted by Manny with an online verification issue I had with a pre-order.

Manny helped me in-store with pre-ordering an S24 Ultra and made the process very quick and easy!

A couple of days later after I received my phone, I went back to the store and Manny helped me with transferring all of my data from my previous phone.

Manny is a valuable asset to AT&T and his customer service skills are top notch. He is friendly, always smiling and has a positive attitude! I will be going back to this location and will refer my friends and family because of the amazing help Manny provided!

Providing exceptional customer service today is rare but Manny at the ATT store in Ware does just that with ease. We made a visit to the store seeking assistance with two unusual problems; we wanted to have the hold button removed from the calling screen and a Cellular One mobile number being called from our ATT device would always ring once and go to voicemail.

Manny methodically tried a variety of options until he successfully found the correct button to toggle and the hold button disappeared from the calling screen. He was unfazed by the number of different settings that he had to check before solving the issue. And he always had a smile on his face!

After only explaining/showing Manny what was happening when the Cellular One number was called, he theorized that the owner of the Cellular One device accidentally put call forwarding on our ATT number. Two different people at Cellular One insisted that the issue was with our ATT device; no one at Cellular One ever mentioned anything about the call forwarding feature.

We brought the Cellular One device to Manny. Not being familiar with it, he quickly located the button that was toggled on that was causing our ATT mobile number to be forwarded to its owner's voicemail. Another issue solved by Manny!

Words cannot express how happy we were when we left the ATT Store after dealing with Manny! His calm demeanor helped reduce our frustration level of having devices that wouldn't do what we wanted them to do. His knowledge base and familiarity with devices allows him to troubleshoot sensibly and effectively. ATT, it would serve you well to hire more customer service representatives like Manny!

Manny was very personable, incredibly friendly and helpful with my want/need to upgrade my phone this evening! It was actually pretty fun the whole time and everything went without a hitch!

Manny saved us, he is truly the best human being on the stupid planet. He saved us from switching to Verizon. Vote Manny for president 2024.

I just had a phenomenal experience after my old phone was crapping out!!! Karoline was thee most badass rep I could have ever delt with. Awesome to talk to. Made the experience less stressful and more enjoyable!!! I'll make sure to let all my friends meet up with you if they need anything. You need a promotion. Very very helpful. Wealth of information. The time I was there was not long at all. Thank you again Karoline!!!!!

Unfortunately I don’t remember the name of the employee who helped me today but the service was fantastic, with my mistake and all the frustration I had going in there locking out my phone, within an hour and a lot of steps made by this employee they got everything squared away and had another happy customer, so thank you for the instore help I appreciate beyond words. I hope your boss will be able to see this and make the connection on who the employee was. Definitely recommend her.

Amanda and Brandi were extremely helpful with getting a new line it was fast and simple they were incredibly nice and not trying to just put me in a plan they went over all the options for me and my girlfriend even got a new apple watch 10 out of 10

Stopped in today Karoline helped me get the new iPhone and answered any questions I had plus saved me money on my monthly bill highly recommend going here everyone is super friendly.

Isaiah & the manager are very friendly and play the best music in the store.😎 This location is convenient to have here in Ware.

Tyler helped my elderly neighbor. Very kind and explained everything in a kind manner.
Very nice young man.

Just notice ware, ma now has an at&t store, check it out I received excellent and helpful information and service from Caroline, would highly recommend you stop by

My mom went here yesterday with a frozen screen problem on an iPhone SE gen 3. All they wanted to do was sell her a new phone. Her phone is 6 months old. It was purchased from this store. Did the vol up, vol down, hold right button until you see apple logo and all is well. Found the fix in 1 minute via google. Seems like a hungry salesman trying to take advantage of an elderly person to me.
I Do not recommend this store.

Store clerk closes store up at 230 and disappeared store hours are 10 to 8