Popeyes Louisiana Kitchen

I ordered online. I think the person taking orders was new. I went to the drive thru, and he instructed me to go in for door dash. I said I had a mobile order, not door dash. It took several minutes for them to ask me to pull forward, that they found my order.

The order screen was black, so nothing was visible for people to order from.

My order was correct and was fresh. I tried the shrimp for the first time. I liked them, just a tad spicy for my taste. A good amount of gravy on my potatoes. The only thing I didn't like was the dry biscuit.

Monica did an excellent job with juggling several tasks & ultimately completing the orders for the very long line in store . In the midst of what seemed to be a chaotic situation ,she was able to keep a smile on her face and even crack a joke or two. Astonished at how dedicated she was to her craft , I told her I hope she’s able to reach her goals of a management level position soon. In conclusion Monica made my first experience in Kentucky a very positive one . I hope this location is able to take care of her for all of her hard work . I’ll be back !

Yo this lady was working by herself getting absolutely swarm Saturday night. She deserves a damn metal. Five stars for her staying there.

Great southern hospitality and excellent customer service. Best location I’ve ever been too.

Good service, great staff ! Always satisfied! Under new management and they are doing things right thank you Erin and team!

It was post lunch, food was little cold and fries were rubber. Not worst but needs improvement.

7/20/23

Update, card was stolen from this location after using digital card reader. Google pay compromised after purchase at this location. Beware!!!

Fodd was hot and service was fast. Customer service was awesome. The cashier needed a question answered and the manager Kelly quickly helped her to get my order out

This location has really good chicken and the staff are very friendly. However the number of staff working various now and you can have a long wait in line both in the drive-through and walking in. The food delivery service people such as Uber eats do not get preferential service and have to wait in the line just like everyone else.

It's turning into the Best Chicken 🐔
It's all Good!

Wendell smith is a great worker with amazing customer service skills thank you Wendell Smith😘💋💙

I do love that chicken 🐔 way more than staff cares about their job or that management cares to keep the place staffed well enough. Been an ongoing problem like on and on. Expect to wait; Don't expect a smile.

I was not impressed with the Covington location. There were only 2 cars in front of me and we waited about 8 minutes, just to order. Staff was not friendly. I did not get thanked or even spoken to, other than to be told my total at the window. We love the chicken sandwich, but these were not fresh and they tasted like the oil they used to fry them was not fresh. I usually go to the Reading OH location and have always been treated nicely and got good food from there. I won't go back to Covington KY.

Under new management day time is much better night shift needed work but she's been there a week and you can already see a difference! They had hot sauce and honey yall at the same time.

My son wanted this place. I'm not the spicy kind of gal so I didn't think I would like it. I ended up getting what is actually the best chicken sandwich I've ever had in my life! I was enjoying it and talking about it so much that my teenage son finally looked at me and was like mom, I get it it's a good sandwich.

One of the best popeyes that I've been to. Good, fresh and puts other experiences at other popeyes to shame. Get them some much needed upkeep and maintenance. I knew when I saw the speaker broken, that this was either gonna be some of the best popeyes that I've had or one of the worst. Definitely one of the best 👌 👍

Great location, manager and staff have this location ON POINT. The employees really follow through with great service and high quality food. Been there several times and i cant say enough good about it. Everybody deserves raises.

Best customer service and food was hot and fresh. Everyone was pleasant and busy making sure everyone got thier orders. Nonstop mobile orders but they kept it together.

I had a really good experience at this location. The crew working dinner, especially Dominic and Janelle, provided exceptional service, and the food was fresh

Great service and nice ladies ❤❤Love them!

U know what it is fire chicken always I get jalapenos on the side a chicken sandwich original wit Cajun fries and I get blackened ranch to put on my sandwich and I cut up the jalapenos and put them on instead of pickles love this I highly recommend it