Total True Value Rental

Good place to rent equipment!

Rented a lopper there

Awful service , bad comumication .
I will never rent here , even if it was mh last resort . Id rather rent from homedpt

I received absolutely awful service this week at this place. I rented a machine and as soon as it was plugged in, it was clearly broken. I called the store I had just left and they confirmed that machine breaks frequently. It was exchanged for another machine that wasn’t appropriate for the job. That machine was exchanged for one that broke down before the remaining days it was reserved for was up. I approached ownership and requested a partial refund and was told that one full day wouldn’t be charged. As soon as I hung up the phone, they made an unauthorized charge to my credit card. I immediately called again and was told that the 3rd machine was more expensive than the one detailed on my signed invoice. The owner was openly hostile and clearly a crook. He’s obviously had a lot of experience taking advantage of people as he attempted to gaslight me and insist I should understand unspoken, unwritten and unexplained details. I would bet money that I’m not the only person he’s done this to. Do not rent from this company!! Do not give anyone at this company any of your banking info for any reason!!

Terrible attitude, uncooperative, bad customer service. They should learn to talk to and with with people.