TD Bank

Mr Sean was very helpful and patient when helping me open up a savings account

Had to make a rare Saturday deposit and thought the branch was open until 2:00pm. Got there and saw the drive-through closed, but the lobby lights were on, so I figured I'll go to the inside teller. Unfortunately, the doors were locked and the teller who came to the door said they closed at 1:00pm. When I asked the time, the teller said, 'it's almost 1:10pm'. When I said that I just wanted to make a deposit, the teller said, 'let me see what I can do' and opened the door to take my deposit. A minute or so later the teller returned with my deposit receipt.

The teller didn't have to do that. The teller could have just said to come back when the bank opened on Monday, but this teller didn't do that and for that, I'm very appreciative and want to acknowledge this branch and the people that work there. Thanks!

I was making a deposit and had missed a check on my records. Marisa in the drive thru was amazing. She let me know I missed a check and then went back and found the check and showed it to me so that I could record it. I would have been driving myself crazy to figure out which check I missed. Marisa gets 10 stars. If you are ever going through the drive thru, get her some black coffee with sugar! Give this woman a raise and promotion!!!

Been banking with TD for a long time. Not all TD's are equal, but this one seems to be put together well. 7 days is convenient, but the weekend hours are confusing. If you use the same branch, banking is a lot easier.

I don't understand all the 1 stars for this branch. I am a tedious customer, and they seem to be ok with me. There are other branches I think need work.

I've always been satisfied with customer service at this bank.

Francois is the best!!

Nice bank hrs fit my schedule

Good

Never a problem 😊 nice staff

Great banking hours

It's a very nice and helpful bank with all their customers even thought the small problem they have your back

Need more ATMs.

Good customer service

Great people here!!!

Most people work there are nice , except the tellers at drive through (rude, mean to me , they seem like racialist )

This is the worst branch. No regard for anyone’s time. They all just whisper to themselves and chat even though there’s a big line. The guy who I think is the manager is flippant and doesn’t even acknowledge the huge line. Just types away on his computer doing work that I’m sure could be done when there is not a large line. A simple banking transaction should not take 30 minutes. It’s not an accceptable amount of time to wait, and this is NOT the first time.

I had reason to go to a branch of TD Waterhouse Bank today in the Northlake Promenade Shoppes to solve a problem with my account that took 5 minutes. The staff kept me and two other people waiting for over an hour. The manager even had ’the nerve’ to spend about 20-30 minutes on his computer knowing full well that he could have attended to customers first. Obviously, at this branch they don’t respect a customer’s time. No one seemed to be in a rush to work with waiting clients. I’ll never use that branch again.