Fifth Third Bank & ATM

Jordan has been more than helpful anytime I call! All the ladies working CSR always greet me with a smile and has been that way for over 10 years. Nice to have a place that still treats you like family. Even at the drive through you can hear the kindness in there voice.

Very polite, professional, and every one has been very helpful to me on so many occasions. Thank you for time and patience!

Nice friendly staff,never have to wait in line long

Great staff. All are more than friendly and happy to assist you.

Spoke to Jennifer on the phone and she was very helpful in getting my questions answered.

Jennifer
Thank you for your excellent service!

Always greeted by the friendly tellers. Always helpful.

Very happy with friendliness and service!

Very helpful

The staff are both knowledgeable and friendly. Excellent service and a smile goes a long way

Awesome bank with plenty of atms

18yrs as a customer. Mortgage and auto loans. Absolutely terrible establishment. I highly recommend using any other bank.
Closing your kids savings account , ever other month pop up bank charges you must contest. The last straw is being charged to use your own banking atm. The best one thus far. 2 weeks to get any large sums of cash. Real estate don't wait 2 weeks.

I recently won a a very large settlement through a law suit that has been going on since I was a child. I got received my check and brought it to Fifth Third to deposit into my account and the clerk, Renee, was incredibly stand offish immediately. She just repeatedly told me that the check was "not good" and that she "doesn't like the look of this." She "called" someone at the bank the check was coming from (Truest?) and told me that they verified that the check wasn't good. I took the check and went to the nearest Truest bank and got them to verify the check for me, and was told I could deposit it into Fifth Third, and if I had another issue to have Fifth Third contact them. I went back to Fifth Third and deposited the check. I woke up the next morning to find it on a 10 day hold (I was told by Renee that there would not be a hold) I wake up the next day and my account is being closed for fraudulent activity and I am $500K in the negative. I call Fifth Third and they were extremely unhelpful. I explained that I have legal documentation that proves the case is legitimist. I gave the contact information for the law firm that represented me. I explained that i went to the bank where the money is being issued from and THEY said it was all good. They told me i have 30 days to pay it all off. Fifth third told me to my face that the settlement i appeared in front of a judge for is a scam. They told me to my face that they know I am lying, even with all the evidence. They have now put me half a million dollars in debt because they refuse to admit to any fault on there part. I would (REDACTED) this bank if I could

The entire company will lie to you and change things like holds on you account after you leave. They will make all fraud your fault and will claim to help until you leave the branch. After being a loyal customer for over 10 years I will refuse all 5tg3rd checks or payments from now on.