Republic Bank

The Republic Bank in Florence, Kentucky certainly deserves more than a five star rating in my opinion. We have been with them for many years. We have our mortgage through them, and personal banking. Every time my husband or I either go to the bank or call they know us by name. They have stood by us through good and the lean times. I myself am not the easiest customer to please, and they have been nothing but gracious.

I'm glad someone speaks Spanish here

Don’t bother banking here. The ATM never works with the cheap child like debit cards issued. So, don’t count on getting any cash without going in during banking hours. The online site is also pitifully old and unresponsive. Issues encountered with the 1990’s style online banking site are handled through Republic’s corporate call center. This would be fine if the call center could actually fix issues, however in my experience these CSR’s will promise you the world just to get you off the line and you’ll never receive the promised follow up calls or emails to get any issue actually fixed. This is also my experience with the branches management, don’t expect to hear back from them unless you (the customer) takes on the initiative. At this point it should come as no surprise that the mobile app is also a joke with very limited abilities when it does work. In short save yourself the time it will take in a few years to transfer all of your assets to a real bank after this place goes out of business.

No banking hours on Saturday?
No pictures of deposits when you order picture syayements?