Advance Auto Parts

Great staff very knowledgeable on multiple areas of mechanical stuff. Had what I needed which was a tire air compressor.

Fast and Speedy service very knowledgeable Personnel working there

The staff at Advanced Auto helped us out when we were stranded with car trouble in a bad thunderstorm. They went above and beyond to help us to diagnose the problem without trying to oversell needless products. They were friendly and knowledgeable, and we're grateful for their help!

Thank you so much to Andrew for helping us figure out why my brake lights on my suv wouldn't work. Helped us get the lights out and replaced. So much help thank you so much. Another auto store didn't do nearly 25% of what he did to help us!

I have to totally applaud Landon and Nick for their superb customer service and friendliness. Had my thermostat housing break. They loaned me the basic tools to get it fixed in their parking lot. Never hesitated to help me get what I needed for the repair. Both those gentlemen need to be recognized for they way they treat customers no matter how much the part was. I will be a continuing customer at that location. 👏🏻👏🏻👏🏻

Talk about going the extra mile this guy Andrew did just that in helping my wife with figuring out as to why her brake lights was not working and assisted her with changing the bulbs out I give Andrew and Company a five-star and highly recommend you buying your automotive parts from Advance Auto Parts!

Robert was super helpful in helping me to find new windshield wipers. He even installed them for me right after! Great service and nice people!

Came in to get Freon to tune up my A/C Andrew was super helpful and found exactly what I needed and came outside and showed me how to put it in my car. Great service!

Employee Andrew assisted me instantly on a battery problem taking the time to tighten, run test and assure the safety of my mothers vehicle. HIGHLY RECCOMEND this store. Andrew, Thankyou my friend!

I'm kind of surprised this place is still open.
I've only been there once, but the two employees that were there at the time did not seem to know much about the store or their products.
I handed them a printout of an order I'd placed the previous night and it almost seemed like they'd never seen an online order before.
Auto Zone is just down the street, and I've never seen less than four employees waiting to help customers out, and they seem like they know their jobs.
UPDATE: I had to return the item I purchased because after reading the directions, I realized it wasn't close to enough, and the gallon size what I really needed.
The person who took care of me was very courteous, and knew right where the gallon size product was. She processed the return, and gave me the online discount on the new product.
I'm going to give them five stars for this second experience.

I went into the store unsure of what I needed for my truck.. The guy behind the counter greeted me as I came in and asked me what he could help me with, I explained my situation with my brakes and he immediately explained what I needed to fix my issue which was a new caliper... He was very knowledgeable and told me exactly what I needed to do to install the caliper and bleed the braking system... I'm not sure if he was a manager or not but the name on his shirt was Ervin however he said he was known there as Tiger... I was a bit overwhelmed when I walked in because I could not take my vehicle to a expensive repair shop, but when I left I felt confident in my ability to do the repair with the advice I got... I was assured by Tiger that if I had any issues that I could come back and talk to him and get answers or advice on repairs.. I have came into this store several times in the past and seen him here but he was helping other customers at the time... To be honest with you I believe every employee at advance should step up to this level of customer service that I got with Tiger... I also at the same time bought windshield wiper blades for my F-150 and before I even paid was asked by him if he could install them for me, which I said yes as I had never done it on my F-150 before... He walked out and installed the blades in no time and when I tried to give him a $5 tip he said it was not necessary as it was part of his job and resisted accepting the tip... It is this level of customer service that you don't get very often anymore from most places and it is a refreshing situation when you walk into this advance in Florence Kentucky and get this type of service from Tiger... I will go to no other parts place from now on and ask to be helped by him and the future... Keep up the good work!!!! Thanks Bill...

The new GM, Nick, is hands down the definition of great customer service. My battery had died right next to Advanced Auto. Thank goodness because Nick did not bat an eye. He came out in the cold and changed my battery. I truly appreciate his time and effort knowing he most likely had plenty of other important things to do. I am so proud that Advanced Auto is a part of my community! Thank you Nick!!

Tonight I was doing a simple ball joint replacement on both front side lowers for a customer. I discovered 1 bushing on each side was totally blown out. I called two other part stores before Advance Auto Parts.... Both of those were special order and almost a week out. I've spoke with a gentleman named tiger here at Advance Auto Parts and he was able to make sure that I had the bushings I needed by the very next morning. He went completely out of his way to help me out and I will not call anywhere else again!

Best ace to go for parts I won't go anywhere else if I don't ha e to

They even asked me if I needed help with my wiper blades I bought , thank you
.

Been here often just recently and the service is very helpful, especially Danielle. She is good and quick to be helpful.

No one better than store manager. Joe and employee Greg

Great help!! Very good and nice staff. Well kept store and availability of parts and shelf items is good.

Great staff great help authmosphere was great....clean store supply sold to public were very nicely displayed....great job!!

You guys were awsome! Thanks for the alternator!