West Point Lincoln of Sugar Land

Elizabeth was our sales specialist and she was extremely professional and easy to work with. Everyone there, including the finance office, ensured our transaction was smooth and enjoyable. They operated with grace and did not haggle! The process was also quick rather than drawn out over half the day. This is all in addition to the outstanding quality of my new navigator! We will continue to do business with them in the coming years.

Otto was amazing, he heard everything I said, answered every question and addressed every concern. I knew what vehicle I wanted upon arrival, the transaction was smooth, I will be back to Otto and this location.

Damjan and Jenny did an awesome job of helping me buy out my lease. They were quick and efficient and ready to go for me when I got there which is an hour away for me. Very friendly and attentive group unlike Planet Ford on my side of town. Worth the drive to be taken care of properly! Thanks for great customer service, I will be back!

It was incredible to work with Elizabeth in the purchase of my car, very professional and friendly without a doubt a beautiful experience for me as well as the attention of the manager Yeni I am simply happy and pleased, thank you for everything 😊

What a great experience! We drove from out of town and everything was what they said it was. Our sales man, Jeffery Lombardo was so professional and knowledgeable. He made sure everything was set up and right before we left. I love my aviator and couldn’t have asked for a smoother buying experience. -Janet Martin

Thank you for taking the time to share about your great buying experience with Otto Gadea
and the West Point Lincoln of Sugar Land, Carl! Ensuring that you get exactly what you want and are comfortable with the entire buying process is important to us. We’re glad Max could provide an enjoyable experience for you. We’re happy to help with any future car or service needs you may have, and we look forward to the opportunity to work with you again.

I have owned over 40 cars in my life so I consider myself a bit of an expert regarding the car buying process.
I have been shopping for about two or three weeks and last night I bought a car from Ottomatic at West Point. Otto is great. The whole team is great. I did not get the usual dealership treatment. The used car I bought is so clean you could eat off of it. The price was the best around, can't be beat. I am going to have to show my friends the invoice to prove how little I paid. There is a reason this dealership has so many 5 star reviews, they earned them and they clearly intend to keep earning them. I will definitely shop West Point next time I am in the market.

Alex and Raphael are the best duo in car sales. If you have a specific goal in mind for budget, they will work with you to meet your needs. Excellent experience buying a navigator with them and highly recommend.

I came to Westpoint Lincoln of Sugarland to purchase a new vehicle. Jenny walked me through the whole process. She was wonderful to work with. Professional. Knowledgeable. Kind. The dealership as a whole was great. Everyone was so accommodating and professional. I love my new 2023 Lincoln Aviator. My first time owning a Lincoln. I can’t recommend them enough, especially Jenny!!!

By far the best experience I’ve ever had w/ a car dealership. Mr. Richard was my salesman & his main goal was to make sure I was 100% happy with all my decisions in purchasing my brand new car. Mr. Ruben was the man that made all the magic happen when it came to finalizing the deal… & Ms. Jenny in the finance closing phase was just as amazing with the 2 gentlemen at making everything a smooth process. I’m so thankful I walked in to Lincoln Westpoint Sugarland and met these 3 lovely people. They truly care about the customers and genuinely love their job by showing how much they care about their customers! Great job for all your “HEARTwork” (hard work) Richard, Ruben & Jenny… truly appreciate you all. Looking forward to seeing you all in the near future for all my vehicle needs & I’ll be sure to refer all my family & friends too.

Holly is great! She showed me how to use my points too. She was so nice even though I didn’t have an appointment. My vehicle was returned super quickly and cleaned!

I would definitely recommend West Point Lincoln in Sugar Land. We were very pleased with the friendliness and professionalism of the staff. Elizabeth Galicia did a great job in getting us a fair deal. Thank you all so much!!

This is a great dealership they offer wonderful sales representatives, as well as service for the vehicle you purchase definitely a place to go

We were looking for an inexpensive car for our son as his was totaled in a wreak (not his fault or no injuries thankfully). We saw one online, called and talked with Damjan and he had it ready when we got there and was very professional in how they worked with us. I feel like they went above and beyond to help make a bad situation a little better by helping us out! Thank you Dajman and Sugar Land West Point!!

Always enjoy working with Andy, Pam, Holly, and all the service team at West Point. They work hard each day and continue the great service West Point is known for giving. Very appreciative for their heart to listen and serve their clients.

Otto was such an pleasant sales person to work with. He is a genuine kind individual, I'm glad we were referred to him. I come from the financial work field and it can always be dreading to deal with dealership hassle but not with Otto he made our experience as easy as possible. God definitely put him in our path to make our deal happen!

Great service from staff and crew. Comfortable upscale lounge area with complementaries and wifi. Quick service emailed and texted to alert me once completed. In out in 1 hour.

Took my vehicle to get serviced several times and West Point family treats me right and treat my vehicle with care. Service department manager Andy and service advisor Pam did exceptional job on my vehicle high recommend them to anyone

Well , I have a combination of two great things that happened to me in one day from west point Lincoln Sugarland.
My 2017 MKC Lincoln,had a recall for a replacement part which west point came to my house and replaced the part. All good after that.Than , I went to dealership just to browse around , the next thing I new, I was sitting in my new dream lincoln navigator driving out the gate. . I am pleased to say it was a very wonderful day at west point sugarland. From the mechanic Josh to the salesman Otto, and manager of dealership as well and all the friendly staff. It was a very great day and experience and highly recommend this dealership too all my friends. 11/29/23. Posted.

I want to say that Otto was a great help in picking out new car. He stayed late and delivered it 2 hours away to me. I would highly recommend him as your salesman in the future . Honest and kind.