Chase Bank

Been coming here for years and they’ve always taken great care of us. Parking situation has gotten pretty difficult with the traffic pattern change but it is what it is. Build another location in Union? 🤞

Great service and very nice people.

This bank location is consistently great. Ambria just helped us with multiple transactions and made my kids feel valued even with their small deposits. Thank you!!

Great friendly staff and service but getting in and out of the parking lot is very, very difficult since the US42 and Weaver road intersection was changed.

The location isn't great, but anytime I go in there the customer service is amazing.

pretty excellent service :)

they always have the beanos if you got the loot

Just awesomeness

They need a better location. Tough time getting in and out.

Poor service, after waiting for good while, I was called to the window for document noteriy, then the bank manager(cathy) incorrectly stated policy, resulting in no notaries getting completed and it was important they get done. The buyer Does NOT need to be present when noterizing a title.

Just the worst and incredibly unprofessional. Had a meeting scheduled with Jordan Tolle and he never called me- also didn’t answer when I called him. Took time out of my day to wait for this meeting and it never even happened.

Houston Rd Ky location. Bank manager is rude with no people skills. He might be educated with whatever finance but as manger he needs to educate himself on how to speak to customers with manners, without belittling someone in front of other customers.

This is a review of Chase in general. They're customer service with the average Joe so to speak is abysmal. No loyalty. My mother inlaw has been on an account with my father in law sine the 80s. He recently died in March. Since they had been Customer the bank had given them leeway paid checks and charged fees if needed. Well since his death they have just awful to my mother inlaw and I as I try to help with everything. Now it is all about algorithms and 20 different customer service lines all of which won't help. Now they have restricted her account and are holding all of her social security money for a week and a half. When asked how we were going to pay bills they said that's your problem. If it was possible to give a 0 I would.

Amber spent 15 minutes clicking through the system and had to have two others help her just for me to be told, “I’m not sure, I’ve never had to do this before”. I can see why this Chase has such a poor Google rating, sounds like they’re never training anyone.