Northwest Family Clinics

I transferred to this clinic due to an insurance change. From the front desk staff, who were welcoming and super friendly, the nurse was friendly & caring and my new Dr Holly was fantastic & very thorough. I never felt like she was in a hurry and really wanted to get to know me & my medical needs. Best of all, the woman who took my blood, Pauline I think her name was. Typically I need 2-3 needle pokes in each arm. I request now in my hand with a butterfly (like for children) and she did a SUPERIOR job. The next day you could barely see the tiny poke hole and NO BRUISING-NONE!!! That never happens to me. I’m usually black & blue & purple for a week. I had a great experience at this clinic & location!!!

Today was so easy to see the doctor. The lab draw the lady hit the vein right on. What a awesome clinic I really liked the Doctor!!!! She made me feel comfortable. Holly Stenzel Taynton. Thanks for all your efforts and I'll be sure to medical appointments. Made thing so easy.

Prior to arriving to urgent care Friday evening, I had a virtuwell appointment for flu, an airborne illness. The doctor there wanted me to get swabbed since at home covid tests can be inaccurate and covid/flu have overlaying symptoms. Tested negative for covid at home.

At the advice of medical staff, I went into urgent care. Was told upon arrival, it was a 2 hour wait with only one doctor and one nurse. I looked online at all other urgent care and it were ALSO a 2 hour wait considering it was beyond clinic hours. I had zero problem waiting since there was no other choice, was very sick and struggling to walk, and couldn't wait until Monday or the 48 hours after exposure would have passed.

I was ONLY swabbed after waiting 40 minutes (30 seconds and no more time was spent swabbing). Upon results of the rapid test being positive for flu (as suspected by the Virtuwell doctor) was asked to go home in the most polite of terms. This was so I didn't expose "others" in a packed waiting room to the HIGHLY CONTAGIOUS INFLUENZA A THAT IS AIRBORNE, with energetic sick children and other immune compromised ill individuals. I was seen via phone 2 hours and 45 minutes later and not prescribed treatment until then. Definitely painfully waited my turn, although suggested otherwise, by an earlier reviewer that I was seen prior to their wait.

Visited my mom in the EMERGENCY ROOM, which is where I suspect I contracted this particularly formidable strain a few days earlier.

After three visits for different purposes, seeing different practitioners, my experience is that everyone here treats you respectfully and is attentive to you and their own job duties. From the front desk to the doctor him/herself, everyone was personable with good communication skills. I’m looking forward to seeing Dr. Riley and Dr. Agujiobi for prenatal care and delivery as I feel they care about what matters to me and aren’t only concerned with statistics and protocol. The best part of OB care here is that the doctor you see is the doctor who comes to the hospital to deliver your baby. Everywhere else works on the on-call system, which to me is another way of the patient just being a number or inanimate object, so I’m very impressed with Northwest Family Clinics. I couldn’t be happier so far.

My husband and I saw Dr. Riley for our annual physical and to address some concerns and she was amazing! She may be the best primary care physician we've ever had. She was extremely attentive and patient with all my questions and she communicated very clearly as well. The front desk staff and the nurse and lab staff were all wonderful. The clinic is large and spacious and clean. Very grateful to have found this clinic!

I love my Doctor! Dr. Reichel is very good at listening to your concerns and treating you appropriately. I never feel that he rushes his patients.

We love Dr. Tallman! He's been the doctor for myself, my husband, and now our two children since long before they were born. He's personable, honest, and really cares about his patients and spends time talking with them and getting to know them.

I've personally never had a problem with the front desk staff. They're busy. They're polite. They're efficient. Sometimes, the appointment schedulers can be rude, but a lot of that has gotten solved over the past couple years, in my opinion. The facility is comfortable and clean and has toys my kids enjoy. The only real downside to me is the distance from my house, but I'm willing to drive it for the doctor.

I highly recommend this place!!!! I chose to go here because it was right down the street from my work and oh am I so glad that I did! The receptionist Kim V. Was so nice! She was kind and we had a good conversation!!! Before were done with our chat, the MA was already calling my name to get me back to a room! After maybe 10 minutes with the MA, I waited maybe 8 minutes and the Dr. (Jessica) came in and immediately apologized for the wait. Which I said I've never had such quick service at any urgent care before!!!! Jessica listened to me and really emphasized and we came up with a great plan for my care! I actually plan on making her my new primary care doctor from now on! I literally just ran over there during my lunch break at work. Was in and out in less than 45 minutes. I am so happy that I decided to go there! Thank you all for such great service!

Had foot surgery. Crystal location. Nurse Andrea was super nice and caring. As always Dr. Tallman does an amazing job! Had intern helping also and he was top notch! Caring helpful staff every time I go. Major shout out to Andrea! YOU are the best!
Mark

Dr. Riley really cares and her new nurse Aday is so sweet, as well. They really get to the bottom of the health issues, and make me feel comfortable.

We had a pleasant visit today at Urgent Care. Everyone was very kind, listened and very understanding of our concerns. It must be a trying profession when people are not feeling well.

Thankful for Dr Jessica P for giving me such good care! Never rushes through appointment and listens and responds to my concerns ! The front desk staff and nurses have always been very nice and helpful in a timely manner! Thank you ladies. Mike is the BEST and am thankful for him always. Tania a scheduler was very sweet, compassionate and got me an appointment same day: NW Family Crystal is great

I just moved to the Twin Cities from the East Coast and needed to find a doctor. I could not have been more pleased with my experience here. No wait time, helpful and friendly desk staff, and Dr. McLean is wonderful and compassionate. I love the fact that everything is in one place: the lab, imaging, even OB-GYN and mental health care! The fact that they are 5 minutes from my house makes it even better! I've already recommended that my sister switch to this practice.

I am amazed at the negative experiences some describe here. I LOVE this clinic and everyone I have had contact with here. My doctor treats me with respect and looks for my input before making final decisions about medications or referrals. She always takes time to answer questions and it is clear to me that she remembers me from one visit to the next (and I am not there every week!). Once I needed a PT appointment for dizziness and they took me in immediately in order that I could get relief quickly. The front desk staff has always returned my smiles and good humor.

Insurance issues come up no matter where we go; I have learned that it is my responsibility to check with my insurance plan before making an appointment anywhere. The days are past when we can assume that a simple check will work. We also need to understand that no company, business, clinic, service is going to 'give us' a treatment or service without it being billed.

I've been going here for almost 7 years and have never had a bad experience. Dr. Tam is amazing, all of the nurses and staff have been open and helpful. Even when they couldn't help, (The office didn't have what I needed for a splint that I had come in to purchase to replace one that didn't fit) they have always gone the extra mile to both listen, partner and support me.

After a mishap last year for a physical, I got to speak to the doctor. She was happy to listen to my issues and concerns and addressed the mishap and it made me feel listened to. Most doctors gloss over my health concerns, but my doctor listened to all my concerns like I was a person that mattered. Helped me open up and address all concerns. I’d highly recommend this place if you want to feel like your health is valued.

It’s a nice clinic, and I’ve always gotten excellent care here. The physicians have been thorough and very good at taking into account my chronic conditions. I think some of the people writing reviews and complaining think its like a scheduled drs appointment and expect to be seen immediately. That’s not how urgent cares and ERs work. They are based on triage, (and a half hr is NOT a long wait for an urgent care.) I’ve actually been seen here rather quickly compared to other Urgent cares and ERs, but no matter where you go, that is going to be quite variable depending on the severity of other patients’ issues at the time.

I read the reviews here and I recognize the theme repeating itself. So many people expect to be coddled wherever they go. Complaining about the attitude of the front desk staff, really? Grow up! No one owes you anything, correct, they owe you nothing. You are not entitled to be treated with "specialness", period. You ARE NOT SPECIAL! I know that's a tough pill to swallow. If you don't like it, you have the option of treating yourself. And good luck with that. Imagine being a highly educated doctor with many years experience and treating someone like you. You wouldn't even treat someone like you. Get off your high horse and realize that in the greater scheme of things, you mean nothing. Correct, I said your life means nothing. Be thankful that you live in a country that allows you excellent health care and the delusion that you matter.

Now, having corrected you, I will write my review: Today was my first visit to this facility. I was treated immediately, which may be sheer luck that I arrived when I did. The same minute that the nurse left the room, the doctor entered. And here's the point so listen up! I have been treated by more than 75 doctors in my 58 years. I have never been so thoroughly impressed as I was today. I had the great fortune of meeting the finest doctor that I have ever had the honor to meet. Dr. David Sandell is not only a brilliant physician, but his attitude is exceptional and he treated me with absolute respect despite his intellectual status. I'm sure that I would not be so cordial if I had to deal with whining critics who feel the insane sense of entitlement that you people express in your reviews. Don't bite the hand that cures you. And I will take this a step further and expose my true identity. I post reviews under the name of my decreased brother. He hanged himself six years ago. My name is Joseph Ciccarelli and I am proud to say that I met the greatest doctor at the best clinic in my estimation. Best of luck to you all, you get what you give.

Had to change my rating from a 3 to a 5. Things have improved a lot in the past years. I love this place now. It's the only clinic/urgent care I'll go to. Picked my insurance off of who they accepted. My primary doc is amazing. Staff is friendly and helpful.

I like and enjoy going to this clinic my kids and I have been going here for 3 years and no complaints at all from us. Dr. Tallman, and Dr. Tam are the best. Tallman my son's sees, and my daughter and I see Tam we are all happy, satisfied, and blessed to have awesome doctors.