Bluemercury

Great food friendly atmosphere and the service was great.

Beautiful shop

Horrible CX. Went in as they had signage about now carrying augustinus bader (probably one of their most expensive lines I’ve come in to buy!). An older woman with an Israeli sounding accent asked if she could help me and I said yes can I see the augustinus bader line. My friend has highly recommended it to me. So she takes me there and I said I’m looking for a face moisturizer and you show me them and tell me about it. She said verbatim “I’m not going to stand here and tell you about it. You can go read about it online” I said thank you very much I’ll also be taking my business online!

HORRIBLE. I mean, stores are going out of business because people shop online too much? Here’s a great example of why!

This is the second time I went to this location and the customer service was horrible. I was just greeted by a employee with barely a proper hello. I was trying to remember which face moisturizer that I wanted to get and the entire time the staff were just talking to each other. No one offered to assist until 1 lady said to the other employee if I was being helped. At this point I was extremely disappointed in their service. I don’t know if they thought I wasn’t going to buy anything so they felt not to assist. I will never go back. Go to the one in Woodbury it is so much better!

Made appointment for 1230 with Leonard and when I arrived I was informed someone else was given the appointment who by the way wasnt present and they did not accomodate me! They never put my appointment in the book!!!!! Need a lesson in custmer service! Customer is always right!