Metro by T-Mobile

Cesar was amazing in helping my dad Inlaw get a new phone and making sure all the transfer went through from the old phone to the new phone perfectly.

I have no idea why the horrible reviews! This is literally the only metro pcs store in Passaic that the workers know about phones at! Any other store you ask about the features of any random phone and they'll tell u only what they have written on the stupid card..here i got all the features of every phone. On top of which the phone i originally wanted is discontinued (this is the only store that told me) and is being replaced with a next model (again the only store that told me) i had to get a temp phone because my p-o-s zte blade max 2 shattered in one fall while waiting for the next version of the phone i want. Both of the girls that were there were great. Will def be going back here for everything from now on.

Always pleased with the service!

Estos chicos muy amables me dieron buena promoción en la Tableta

JBL super baratos

Muy amable el chico que nos atendio

Muy buena atencion .el personal bien amable ,rrecomiendo esta locacion.

Excelent servicio recomiendo este local de metro

Worse metro store to go to. BEWARE THEY STEAL!! The girls that work there have a bad attitude the employee Paola is very rude. My husband went to purchase a phone they told him the price of the phone was $130 but the real price was $50. When he checked his receipt they had charged $32 for a screen protector and $23 for a case that he had to go pick up the following week. My husband was never asked if he wanted to purchase the case or screen protector he thought he was only paying for the phone. We asked for a refund of the case because the screen protector was already on the phone PAOLA very rude said that they can’t refund anything I told her the receipt says we have 14 days or let me speak to a manager of course manager is never there. After her giving attitude and saying don’t give me attitude or I don’t give your money back and I quote she said “don’t give me attitude cuz I’m a bigger GONORRHEA y PERRA que tu” very disrespectful. She Made us wait like 20 mins for the refund and told my husband I’m going to write a note in your account of what happen now. It was a terrible experience so unprofessional to charge customers for items without even asking if they want it. They need to be more professional and stop stealing. You can see on the receipt that the phone cost $50 and the extra charges of the case and screen protector that my husband never asked for. Hopefully this can help other people not get robbed especially in this economy where some people don’t have extra money just laying around.

Heres its what i think the staff there are very nice when they trying to sale you a device but when you're trying to get a explanation of you bill or a refund are very annoying and rude. And always say in come back later when my manager comes back. The manager never is there.👎👎👎👎👎👎

Employees have a very bad attitude. An ex employee that I happen to run into in the store said that a costumer had very ugly clothes and looks like she’s wearing rags. That’s not the way they should behave. Hire people that know how to act like human beings.

Horrible customer service they wanted me to pay money to switch my metro phone with another metro phone. It’s ridiculous. Bad experience