Great Lakes Hyundai of Dublin Service Center

I received excellent service here. I had never bought a new car before but the people here made me feel at ease and not pushed into anything at all. I worked Craig in sales and he really helped with any questions I had and was patient with me as we worked through the process. Thank you to everyone who helped me get a new car that I love.

Honest, genuine people and a company that stands by its cars. I have a 2014 Santa Fe Sport. It amazes me how Hyundai services this car. In 2023, they gave me a new engine because some defect in the original engine caused it to stop working. I’ve put very little $ into this car for repairs over the years. I’m at 96k miles and now needing basic repairs like brakes/ball joint/tires. The Great Lakes staff like Hannah helped me prioritize the ticket items and spread the work over time to make it affordable. They were very careful to be sure the car was driving well before I had it back. I can’t say enough great things about the knowledge and integrity of people here. It’s so rare.

My Sales Rep, Herber Luna, did a careful job of being informative and precise about every aspect of the process. Rick the sales manager did a good job of keeping his original promise of beating the competition on price. The leasing representative seemed to know more about selling insurance than leasing but we eventually got it done. The service center was able to install the added trailer hitch but was unable to charge the car while they had it. Electric Vehicles are new to most of us and there is a learning process for us all. Great Lakes Hyundai of Dublin has been honest about their has taken full responsibility to make things right as we all learn together. I would purchase from them again.

I went in having a few things done with my car. They didn’t have a rental car available, so I stayed there waiting in the waiting area. They estimated it would be about 2 hours and it was. When I paid for the service and left as soon as I started to hit the gas to go onto the freeway, my service engine light came on and the car started running quite hard. I called them and explained, Hannah was excellent in handling my situation. When I got back she explained it just needed a minor adjustment and it wll be fine to drive. Within 10 minutes I was back on the road. Thank you Hannah and the service team. Maybe a little heads up the next time that things like this happen might help!!!

Mark was exceptional. From the time I got there (for an oil change) to when I was driving away, he kept me updated with what the technicians were doing and made sure I was comfortable while I waited. Great Lakes is lucky to have him. Thanks!

Management has resolved my problem. I'm satisfied. Thank you.

I'm very upset to learn that the Lifetime Alignment that I purchased is voided because of the new owners! I don't think it's right or fair that I should loose something that I paid for just because new owners. I have been very happy with everything from the Dealer and Service Department up until now. I don't this is right or fair!

The service was great. Their high quality with decent cost is highly recommended. I brought my 2nd car even with different motor company’s model for regular check up and it was took care of well with lower cost than original dealer shop.

Halbest worked to fit us in the day we arrived, even without an appointment. Our engine light had come on and I didn't feel comfortable driving it without determining the cause. As it turned out, it was a faulty sensor, which was covered under warranty. The dealership provided us with a Santa Cruz truck to drive while our vehicle was repaired. The entire event went flawlessly, thanks to Hal and the maintenance department's staff.

Overall experience was good , all personnel was great , mark was very professional . The only thing was my waiting time. Oil change and tires rotation took 2 hrs.

Jay Blanden assisted us with our new purchase of our 2024 Hyundai palisade and he made everything about the entire process as smooth and understandable as possible! He 100% went above and beyond for us!!

I have always had great customer service and they take excellent care of me when I am there. Service department is outstanding.

We were very impressed with Joseph's attention to our concerns and his honesty. Joseph and the service department were very thorough. So, yes, completely satisfied. Thank you!

We had a drop off appointment but we had to wait because we didn't have a ride for pickup. The service attendant was at diagnosing our issue and getting it corrected.

We had another issue with my wife’s truck this time the heater kept kicking on and off but very thankful that Evan got us another vehicle for a loaner. Got it in there and got it fixed quickly. Thank you.

The service team does a great job keeping you informed on your vehicle status. They do so via call and text.

Service department was excellent. My car was fixed timely and properly. Happy with my experience.

Wonderful service staff: courteous, professional, helpful, and diligently work to keep your car back in order while keeping you updated!! Thank you!

Quick service for my routine maintenance. Waiting room is spacious and WiFi is fast for working while I waited.

I was very pleased with my experience when I brought my car in for service. Mark was my service consultant, kept me updated, and followed through with my Palisade SUV. Many thanks.

Scheduled a test drive of a RAV4 hybrid- salesman, Jay, had it ready, it was a dream, agreed to buy it. Worked with Tony in finance - overall the nicest, most stress-free car buying experience I've every had!