Chase Bank

Just moved to Cincy and showed up at the branch, not knowing it was closed during Covid. Matt answered the door and was extremely helpful with my issue, despite the circumstances. He provided solutions and really showed dedication to assisting me, when other branches wouldn't. Matt even called the next day to follow up! I have never experienced such exemplary service, and certainly not from a bank. Definitely returning in the future if I need anything, even if it's a little further from home!

I called in bc I needed details to some old transactions from 3 years ago I couldnt access myself online. Caleb and Matt were very helpful. I emailed the transactions I was needing the detail on and they called me a few hours later saying it was ready for me when. When I came in Matt had compiled more than I expected with the detail, going above and beyond. Thanks!

Opened my account with Chase Bank, and so glad I did. Friendly staff and the account officer assigned to my account, Caleb, guided me through details patiently and with clarity. Highly recommend!

The customer service at this location is second to none. Always courteous and efficient. Will go out of my way to get to this location when needing assistance.

Everyone in this branch is super nice and helpful.

Amazing staff and great customer service.

Good service no waiting line..

One of the best Chase locations in Cincinnati

Excelente servicio ,atención, ayuda

We wanted to open a new account. We came at 4:00 and they close at 5:00. But they said we needed to set an appointment just to do it. They said we couldn’t open a new account without an appointment.

These place is off. They will keep you in the branch the whole day!

ATM cannot dispense cash, nor accept cash deposits.