Byers Ford Service Center

Recently, I had the "privilege" of needing all three of my Ford cars repaired at the same time. In the course of all of my car repairs I have worked with each one of the four service advisors, mostly with Sly and Carson. Across the board, the folks at Byers have given me unparalleled service and attention. 10s across the board to all questions asked below. I also bumped into Greg who proceeded to give me a tour of the whole facility and chat about his service philosophy which is outstanding. My positive experiences with the folks in the back of Byers have led me to decide that they will get my exclusive business from now on. Please forward this message up the chain to corporate Ford as high as it will go.

Jeff Ashbrook sold my a great truck at a great price. He went over and beyond excellent service. Recommend Byers Ford Deleware....see Jeff.

I purchased a new vehicle from Byers Ford recently and the service is received was outstanding. Keaton Stokes assisted me with my purchase and was not pushy. My new vehicle was delivered fast and paperwork was completed in record timing. The finance manager, Bill Thorpe, was very knowledgeable and patient with me. He did not pressure me into buying extra packages and made sure everything was correct and to my liking before we proceeded. The additional staff were very nice and the environment was very relaxed yet professional. I would 10/10 recommend to anyone looking to buy a new car.

I was headed out of town on a 9 hour drive. My car was overdue for an oil change. My son had been driving it and said it wasgetting our gas mileage. The car sounded a little rough. I stopped in, no appointment, and asked if they could take a quick look at it so that I knew I would be OK on the road. They said that they could change the oil for me. I told them that we usually get "the works" package at my home Ford Service Center in Wisconsin. The service writer said that was fine. I then told him that I had my 2 dogs with me and no leash... but that they were friendly and well- behave. He said that wouldn't be a problem either. He escorted me and my dogs to an unused conference room while they decided my car. They completed the oil change and said that they found no problems. I was so appreciative! My car must have been in dyer need of an oil change because it drove better, get is usual gas mileage and I made it to my destination without incident. Byers Ford went above and beyond for a simple oil change.

This is a very nice place and people are genuine and good in what they do. Special call out for Tiffany Marks, she is amazing person and helped me when I was struggling. She made sure to listen to my issues with the car and advised me with the next steps. She made sure that my issue got resolved in a timely fashion which they did. I really like when people stick to their words. I am glad that I found this place, though it was my first visit, I will definitely be back for any auto service needs. Thank you folks for what you do!!!

Mark Morgan assisted in taking my lease and changing it over to an own. He listened to my needs and did not pressure sale any upgrades. I was taken care of in a timely manner. In fact, Mark was upfront and let me know that seeing the financial guy was going to be about an hour. This openess allowed me to go do a couple errands, return, and be ahead of schedule. This honesty is quote helpful when you have a busy day planned out.

I have a 2005 Ford Excursion in mint condition, that had some electrical/battery issues that other shops could not identify. Button line is you pay the higher prices at a dealership, but the work is top notch. Tiffany the service manager whom I dealt with was great. Tiffany was professional, quick to reply when I called and provided great solutions. If you want things done right go see Tiffiany at Byers Ford!!!

Had a recall on roof rack trim and burned out back up light. Was told it was needed overnight so arranged a courtesy car and dropped off my explorer. I was called around 4:30PM advising it was finished which was great news so I went and picked it up. Ms Marks was on top of everything from the time I arrived, having all paperwork ready to go. So far(almost 3 years) I have not regretted purchasing my Explorer from Byers in Delaware and the service department plays a huge part of that thought.

I had warranty work done in addition to an oil change, new wipers, new lug nuts, and tire rotation. Tiffany worked with me on a schedule date and was very pleased with the work being completed in a timely manner. There were some issues with dirt and grime on the dash, vinyl section of console, and vinyl area on door panel that I took care of myself. My wife and I are both retired and usually need our vehicles every day. Tiffany scheduled a day when we were both in Columbus and therefore only needed one car.

Mark was great to work with at Byers Ford. I wasn’t exactly thinking of buying a car when visiting the car lot but he certainly made the buying experience very easy and painless. I would highly recommend working with him if in need of purchasing a vehicle. Certainly will think of going to Byers for future vehicle purchases. Thanks for making my vehicle purchase a no hassle, no pressure experience!

I used Byer Ford's Express Oil change service. I arrived without an appointment. I was checked in quickly and car taken back to the garage immediately and was back on the road in 30 minutes. Service rep was friendly and funny. Overall fast and efficient service.

I purchased my new 2021 Ford Bronco at Byers Ford. Mark Morgan was my sales rep. He and the team at Byers are great to work with. I highly recommend them. They stayed past closing time to make sure I got my Bronco that day.

I brought my first luxury car from here ! I love it it’s running so good. The staff here is so unmatched. They need to keep Ellijah around for a long time his personality is on point. He worked with me an got me inside of my dream car.

I brought my new car from Byers. Mark Morgan was great. He was helpful and knowledgeable regarding fords. Bill in financial was also great, helping us get a great deal.

Scheduling the service and communications during the service was really efficient . Tiffany did a great job of keeping me updated on the status of my repairs . Would definitely recommend the Byers service department to others .

Great people. No appointment necessary. Less than an hour. They check lights and wipers. Last time the replaced a headlight I hadn't realized was out. Will go back when I need work done.

Everyone was great, really appreciated the humor and kindness. Absolutely a great place- no one tries to oversell you materials or add additional services when you need a couple of things, but always takes the time to explain results and provide excellent care. Highly recommend!

We got a great deal on a suv and wasn't pressured into buying anything. Originally went to look at one car but ended up leaving with another. The whole process was fast and everyone was very nice.

Tiffany was my service advisor and provided me with excellent service and support. She is someone who you can count on for quick service and attention to detail.

Appointments made have been on time and times given for work or repairs have been very accurate. If they state it will be an hour to complete, it is done in an hour. Prompt, courteous service and communication.