The West Suburban Animal Hospital

Was visiting my parents for the holidays and my dogs went from their normal rough playing to a fight that left one needing stitches. The West Suburban team was so kind and extremely thorough. It actually ended up costing less than expected and they kept me up to date throughout her procedure and provided great take home instructions. They called and left a follow-up message the day after, and today I just received a get well card for my little girl. Such a sweet, fantastic team and amazing, above & beyond customer service! Wish I could have them for my home/normal veterinarian needs, but with 3 younger dogs it does feel reassuring to have a go-to place for when I am visiting my parents. Highly recommend them!

Our Pomeranian had surgery for a torn ligament and a pattela repair..they were gentle and kind and professional. The surgeon was personable and thoughtful. They made sure we knew what to expect and all the info we needed to help in her rehab time. It's been an emotional upsetting time, but the staff were wonderfully kind, caring, and patient. I highly recommend West Suburban Animal clinic.

I cannot express enough gratitude for the exceptional care and support we received from the animal hospital. They were incredibly helpful and accommodating throughout the entire process. We were visiting toledo for a week over thanksgiving and came across a stray cat. We decided to adopt the stray cat and made the last-minute decision to fly her back home with us. The staff at the animal hospital went above and beyond to ensure that all necessary arrangements were made, including providing the necessary vaccinations and paperwork for the flight. I highly recommend this animal hospital to anyone in need of compassionate and professional care for their pets.

I live in Columbus, but was visiting family in town and my dog needed to be seen for an eye infection. They got me in the next day and everyone I encountered couldn’t have been friendlier. They are organized, professional, and my dog received excellent care. Additionally, my parents took their dog here and were very happy. I was present when we had to say goodbye to her. Little in this world is tougher to do. Again, everyone who worked with us was wonderful and didn’t add any extra complication to a hard situation. Highly recommend and I’m happy to have a trusted vet if needed whenever I’m in town. Thank you!

The staff is always very friendly and genuine about the care of my three dogs. When one of them has been sick, they have found a way to have me bring them in that day. I would recommend this clinic for the quality and care they give to their furry patients.

Called to make an appointment for my China girl, and the person who answered the phone was very pleasant and helpful. Next week will be her first visit there.

As a dog foster, it often happens that the foster is being pulled from a shelter and has unknown issues usually some type of kennel cough or worse. West Suburban is not only my personal vet for my dogs, but it's the only place I take any other dog in my care. All the staff cares, not just for the animals but for the owners as well. Great team!

This may be the second review but not certain the first one posted. We took our boy, Toby, to West Suburban Animal Hospital for TPLO surgery. Toby had been diagnosed with a CCL tear by our family Vet, and we started the search for a provider that we would trust. After an exhaustive search that considered online provider reviews, patient/family comments, phone calls to each of the facilities, and how long it would take before surgery could be done, we made the decision to use Dr. Gary Thompson and the team at West Suburban. It was, without a doubt, the best decision. When we took Toby in for the initial consult, it was clear that Dr. Thompson realized how important our pets are to all of us. He affectionately referred to pets as "the kids" and "our kids", and we knew immediately that our decision had been the right one. Surgery was scheduled for the next morning and we had to leave Toby overnight because we had to travel the next morning to Cleveland. It cause us a bit of distress, but that was alleviated in the morning when the staff at West Suburban sent us a picture of Toby in the morning before he was being prepared for surgery. He looked calm and in good hands. The West Suburban team stayed in touch with us throughout the day. The surgery was successful and we picked him up later that day. That was 8 days ago. During those 8 days, Toby has started showing significant improvement and his recovery appears to be on track. Although there are 7 weeks of home rehabilitation remaining (very simple for the average dog owner...simply leash walking in the beginning and some stair and ramp walking at the end), it certainly appears that all will go well. We can not recommend Dr. Thompson and the West Suburban team more highly. We had spent several days reviewing possible providers in SE and Mid-Michigan as well as NW Ohio (as we live in Adrian). It quickly became clear that it would be West Suburban based on the reviews and Dr. Thompson's qualifications and credentials. They were by far the most responsive, the most timely in terms of scheduling, the most communicative when we were searching, and, although it would not have driven the decision had the other considerations not supported it, the least expensive by a significant amount. Toby continues to do well. He has adjusted to the cone (although it freaks his brothers out a bit...haha), will have a virtual check-in next week and a final visit in 7 weeks. Toby's 4 pawed brothers are anxious to have him back to normal as are his two dads. It certainly feels that this is going to happen. Thank your Dr. Thompson and West Suburban.

I came home from a work trip to find my dog in need of an immediate vet visit. We had been using West Toledo Animal Hospital, but I was so frantic I accidentally called West Suburban instead. The receptionist was confused when she couldn’t find us in their system, but she was super nice about it when I realized my mistake, and scheduled my dog in right away even though she wasn’t an existing patient. It actually worked out great because West Suburban is much closer to my home.

The staff was super nice and accommodating when we got to the office. My dog is reactive and they arranged for me to bring her in the back entrance so there wouldn’t be a ruckus. They fit us in in between other appointments and even though I assume the doctor was very busy, she took the time to explain exactly what was going on with my dog, what the treatment would be, and what I could expect going forward. The charges for the visit were reasonable and they fit us in for a followup visit as well. West Suburban will be our vet of choice for future care.

Always an excellent visit for our pup. We have been going to West Suburban for years and they have provided services from new puppy to end of life and everything in between. I would say their prices for services would be average for this area. However, you can walk out knowing that they are not taking advantage of your love for your pet unlike other local vets.

I love this vet. Everyone here is so sweet, caring and patient. They all shower my puppy with love every time we come to visit. They are also easy to get in touch with and open to making urgent visits if necessary.

This place is absolutely the best! Not only do they treat our two dogs that are patients there with loving kindness as if they were their own, but when our 16 year old was ready to cross the rainbow bridge and his vet had retired and sold the business they helped him and us with such compassion beyond words. Thank you West Suburban for the love you give to your people and pets!!!!

I was havin a very rough time with a few of my kitties as they were very very ill!! Dr Stacy and her staff helped nurse em back to health! We also had help from a few other Dr's.. But I unfortunately don't remember their names! Everyone here is so pleasant and kind.... When I have to come by.... I most certainly enjoy myself! I can't recommend this facility enough! My family and I appreciate everyone here so much!

I had to find my Shih Tzu a new vet. Because I wasn't pleased with her old vet. I found this place. They got us in real quick. I am so impressed. The place is so clean and it even smelled clean. The staff members are fantastic and amazing. Everyone is so nice and respectful. I couldn't be more happy about this place.

Dr. Dan & staff were wonderful with our new lab puppy, Tuukka! He even took the time to talk about training techniques and answered questions I had. Thank you all for a great experience!

Recently we were forced to make the most disgusting decision ever when it came to our buddybear Thor. His poor body was ravaged by a very aggressive cancer, making it time to say goodbye.
The doctors and support staff were compassionate, kind, and very gentle with my boy.
Dr. Gust was honest about what we were facing, took the time to talk on the phone with a family member who lives out of state, and honestly shared the grave situation with us.
Thank you for all you did for our Thorable. We miss him terribly.
The Palmer Family

Every time we have been here for our dog and cat they have treated us and our pets with the utmost respect and care! I would definitely recommend West Suburban for anyone in the Toledo/Sylvania area who wants their pets to be well taken care of!

Dr Foster and the staff were wonderful. They kept us well informed during his surgery and were always available to answer our questions during his recovery. Thank you for taking such good care of our pet!

Just a great place, everyone there is very friendly, kind and caring. Our vet at our last veterinarian office left and so we no longer go there we now go to this one. So happy we made the switch and they did a great job with our two kitties.

In summary, my dog and I had a great experience at West Suburban Animal Hospital and I would highly recommend them. I was very impressed with how I didn't feel rushed AT ALL, and I really felt like all their attention was on us, even when talking to the surgeon. They were very organized and friendy, we had no long waits, and they went out of their way to accommodate my situation. They were very gentle and friendly, and they talked to my dog and interacted with her as if they already knew and liked her. My dog was rescued from abuse and has trust issues that require a muzzle when being restrained by several strangers, and they didn't act standoffish or afraid like people at other vet office have. They were confident and comfortable that they knew exactly how to handle her, AND they didn't hold it against her at all. That was a first and it REALLY meant a lot to me because at other offices they instantly backed away from her and treated her like "one of *THOSE* dogs..." . My dog had her surgery, and I had no doubts she was receiving great care. Read on for details.

My dog was diagnosed with a torn CCL at the vet we see close to home. She needed TPLO surgery and their ortho surgeon was booked for a couple months. I took the soonest appointment I could get, and they prescribed a pain med. I did not like that my dog was going to have to hop around on 3 legs and take pain pills for 2 months, so I called another vet near my home to see if I could get her in sooner. That vet office didn't do this type of surgery (apparently there are only a few ortho surgeons in the area) and they told me that West Suburban Animal Hospital does, so I called them. The woman who answered was VERY helpful, empathetic, patient, kind, and she knew the answer to every question I had. They were also booked out a couple months but their next opening was a couple weeks sooner than the other appointment, so I booked it and she said she would let me know if they had a cancelation. Two or three days later, she called to tell me they had a cancelation for the following Tuesday!! They already had all of my dogs records and xray from the first vet, and she scheduled us for a Monday consult and Tuesday surgery. At the consult, the surgeon was very personable and patient as he examined my dog, explained everything to me, and answered my questions. Since this office is a bit of a drive from my home and surgery was just 16 hours away, they gave me the option to leave her there overnight at no charge. Early the next morning I received a text message with picture of my girl saying she had a good night and was getting ready for surgery. As soon as surgery was over, they called to let me know everything went great and she was in post-op recovery. Then I got another text about arranging pickup, and we went back and forth a few times because I was working on getting a family member to go get her sooner than I could. The morning after surgery they called to check on us. They emailed lots of information and instructions for the 8-week recovery period, and they were VERY thorough and clear and answered every question I could possibly have so I knew exactly what to do and expect. It has been 5 days since surgery and she is recovering well, and I haven't had to call them with a question even once. (By the way, we were texting because I had selected it as my preferred method of communication, so if you're not a texter, no worries). I wish they were closer to my home, and I wouldn't hesitate to take my dog to them again.