Thompson & Thompson Service Group

We had an issue a few months ago that returned and Thompson and Thompson came back out. Turns out our small problem was a massive one.
One hole through our kitchen floor revealed a disaster under our slab. In the building or remodeling the prior home owners did NOT pitch our sewer pipe correctly and we had a very difficult situation to deal with.
Chris Campbell was our technician and was ultimately the essential professional in his contact, courtesy and intensely hard work. While our problem was a major one lasting four weeks he was always doing his best to line up the outside resources and equipment needed to be there. It was a very expensive and difficult task, at 4 weeks and approximately 16k….but we shudder to think of using anyone else. They always cleaned up inside and worked with our working schedule.
Don’t have photos of the outside trench, but it was pretty intense. They took care of our issue and made it right the way it should be. (They provided options as well and we went with the hardest, but the CORRECT option for future permanence)

The vendors they did have to work with, at times were difficult to schedule, not Thompson and Thompson fault, they really pushed to get it done right.

We appreciate working with Chris in our insane situation! :)

Tim from plumbing managed my gas conversion project. I felt very taken care of with his professionalism and suggestions. Sid from the electric team also helped set up a new outlet. Timely, efficient and professional too. Communication was great and nice team effort. Thanks T&T!

T&T came out promptly for an emergency repair on a holiday weekend. We were so grateful for their service and ended up hiring them to install a new tankless gas water heater. They were able to complete the installation right away and were friendly and professional. They provided frequent communication throughout the process and we are so happy with the final result. Thank you Thompson and Thompson!

Tim and Preston were great !
They arrived as scheduled and were friendly and helpful.
Since we weren't able to repair our toilet, they were able to fix the problem. Trustworthy and honest! The simple fix was reflected in the charge.
Thanks to Tim and Preston--They should be recognized for this !

From the first call everything was awesome the ladies answering are soo helpful! We had Terry come out to our house today and he was great very professional. He went out of his way to make sure everything was good and even called us back later to check! We can’t say enough good things about Terry and Thompson and Thompson.

Danny was very nice. He came in for our residence after an emergency call. Poor guy had his work cut out for him. He did the jobs in a quick timely matter, and made sure the problem was fixed. He made small talk with me a few times which was better than the previous tech who didn't even speak to me. I never even was told his name. I would hands down tell them to send Danny back out if I needed Rooter Man services. He was excellent!

Tim, of Thompson and Thompson (which I guess is a part of Rooter Man), did a great job fixing my sewer line blockage. He was very personable and gave some maintenance tips to help avoid this issue in the future. He was exactly on time, worked cleanly and quickly, and even did a quick replacement of a part in my toilet tank that was about to fail. He also took a moment to figure out the positioning of the sewer line in my backyard for my future reference. Overall excellent experience!

Being a business owner myself, I know how important great customer service is and Bruno was awesome! This was our first time using RooterMan Plumbers and we are very impressed. First, it was an emergency call on Friday morning and all other companies I called could not come until Monday. But Amanda at RooterMan was so friendly and helpful when I called, and they were able to come the same day. They kept me updated on when the field tech would arrive and they were on time and got our severe plumbing issue repaired quickly. Bruno explained everything he did and gave us suggestions for preventative measures in the future. And the price was very fair. This is a very professional company all around, from the person that answers the phone, to the field service technician, to Wendy who took our payment. We will definitely use them again and will refer anyone we know that needs plumbing repairs!!!!! Thanks so much...Dana

I live in Brunswick, Ga. not many options when it comes to choosing plumbers in this area. Rooter Man Plumbers were out of Savannah, Ga. a good 90 miles from my location. The appointment was set for 9 am on a Monday, they called thirty minutes before to make sure I was at home and he plumber arrived at 9 am. I was amazed since the local people when you can find one are always late. Robert was the plumber who handled replacing the water supply line from the street to the house connection in my crawlspace. He's as good of a worker as you will find and very polite. I would and have recommended this company to friends and family. The price charged was comparable to competition so you have to remember you get what you pay for. I'm satisfied with the job and consider it a job well done.

They were able to schedule me for next day services. Very professional ! Preston came out this morning and fixed all my issues. He was very descriptive and what the issues were and how he planned to fix it. He was able to resolve all my issues upon the initial meeting.

Rooter-Man provides expert plumbing services with great customer service from their administrative staff to their professional plumbers in the field. George W. and his team arrived within the estimated time frame and completed the attic replacement of our hot water heater in approximately 2.5 hours. The work was completed exactly per their estimate, and they honored a $150 coupon. We have previously used Rooter-Man for the installation of 5 sinks, a dishwasher and garbage disposal. We recently moved to Savannah and our real estate broker recommended Rooter-Man. We also highly recommend them for their excellent service, skills & experience.

George and Timmy were committed to getting the job done right. They arrived on time and worked non-stop to make sure that they could finish the job with the least disruption to the neighborhood. When the city added a complication to the job, they handled it without a fuss. This was a full-day job, and throughout the day several team members stopped by to check in and offer help. Dennis and Madison stayed with George and Timmy to help them finish. You can tell that they love what they do. This goes a long way toward making the homeowner feel at ease. I highly recommend using Rooter Man. McKenzie and Amanda in the office were super helpful in getting the job lined up and responded quickly when I had questions. And when the job was done, George checked back in to make sure that everything was working well. I will definitely work with them again, and have already recommended them to my neighbors.

The plumber arrived on time, and was very polite. He explained my plumbing situation and my options very clearly and gave me a price quote. I was very much satisfied . Tyler was very efficient and the job was done within the time frame he gave me. I would highly recommend Rooterman.

I can’t say enough how grateful I am to Bruno and Rooter Man Plumbers! He figured out and fixed an issue with my gas line in just two quick appointments and a tiny fraction of the cost quoted by other plumbing companies. He was determined to use common sense to save me money and an invasive repair, and he was nice, respectful, and, and timely! Can’t say enough good things about my experience!

I had a plumbing emergency on Sunday, June 9, 2020. I called Rooterman and was in touch with Tyler within 30 minutes. He came to my house within 2 hours (he was on another call when I first spoke with him). Tyler assessed the problem quickly and cleared my blocked drain within 30 minutes. Tyler also took the time to educate me on what had happened and how to prevent it in the future. He kept his work are neat and clean and charged me a fair price. I have used Rooterman in the past for the installation of three new toilets and have always been pleased with their service. This time was no exception. I have also recommended them to several neighbors. Thanks for being there when I need you and providing 5 star service!

Robert did a great job clearing our drains. He was very friendly but worked quickly and efficiently to get the job done. Robert provided the best service we have received from a plumbing service, and we have used several plumbers in the Savannah area. You can't go wrong with Robert.

We needed a plumber right away and the company we had used in the past couldn't get to us for a few days. So we called Rooter Man Plumbers based on their reviews and are glad we did. Virgil arrived when they said he would, he was professional, he solved our problem quickly, and he really seems to enjoy his job. We would definitely use Rooter Man Plumbers again and we would ask specifically for Virgil. He's great!

The entire process from calling and talking to a live person at 7:30am to the call telling me a technician was on the way to the service call itself was very smooth. Mike B, my technician, was courteous and professional. He diagnosed the problem and completed the service in a quick but thorough way. I was very pleased with the service and would use them again. BTW price was fair as well.

John S. was very knowledgeable, professional and extremely polite. I will be recommending Rooter Man and John S. to everyone in my community and will definitely not hesitate to contact them in the future for any plumbing needs. The price was affordable and the service was excellent! It doesn’t get any better than that.

I was very pleased with Rooter Man Plumbers. I called another company and they couldn't give me a time and I waited for 4 hours with no call so I called Rooter Man and they showed up an hour later. Jeremy was very kind and professional and did his job well on this very hot day. Thanks to Jeremy and everyone at Rooter Man!