Carolina's Solution Tech

Abraham did a FABULOUS job after many months and hours with phone support trying to get Visual Voicemail working on my new iPhone.

He knew the systems and how to get the phone tech to sort it out. He was patient and thorough and I appreciate his help. Well worth the 30+ mile drive.

Abraham is one of the best customer service people I've ever encountered. He spent several hours on the phone with Total Wireless customer support fighting for me and doing everything he could to get my phone back up and working. When we discovered it was indeed an issue on the carrier's end, he stayed on the phone with the agent until everything on my account was cleared up. Even escalating the issue up to a supervisor when the first line agent wasn't getting the job done!

If you have ever considered visiting or maybe you have other needs such as laptop repair, Abraham is your guy!! He will do a very fine job and take great care of you. Again, I cannot offer enough good kudos about his character and willing to make the customer experience right.

Abraham cares about helping his customers. I met him today when switching my service carrier to Total Wireless. He was very friendly and helpful to me and other customers that stopped by. Do not let negative reviews from people who might have had a bad experience with a random customer service representative from Total Wireless (not connected to this store) keep you from doing business here. This is a locally owned and operated store and Abraham is an expert offering repair, phones and service through multiple carriers. My experience was excellent and I think yours will be too.

My wife and I were looking for a prepaid phone service for us and two of our grandchildren. Abraham went above and beyond helping us to activate our new phones He helped us by transferring our data and phone numbers. He even stayed after store hours to get customer service to handle the service change. Thanks to Abraham we did not lose our phone numbers or data.

Abraham was Awesome! He gave me a quality product at a better price than all of the competitors I checked with. Highly recommended is an understatement. By the way Abraham I forgot something so you'll see me again soon man. Best Wishes until then.

I was having trouble trying to transfer my family's 4 phones to Total Wireless using their website, so I figured I should try dealing with a real live person instead. Abraham was extremely helpful and friendly and got everything switched over for me in short order. Would definitely recommend!

Great customer service! It was the best phone service set up that I have ever experienced. Mr. Abraham was helpful in assisting me to set up new phone and port my current phone number from my old Metro PCS phone. I will highly recommend the Total Wireless Store to my family and friends.

I had a huge issue with total wireless. Called the customer service and even escalated it to a tier 2 engineer but I was told to get a new sim. So I went back to the store which I got my initial sim and meet Abraham who was the one who converted us to total wireless and within 2 seconds my issue was resolved without no new sim..

I am high happy at his empathy and level of understanding of his network. He is the reason why we are not switching to another mobile network.

If you have any issue just ask for Abraham im total wireless Raleigh office.

Abraham is an asset to Total Wireless Garner ! He was very patient and explained to me how and what he was doing each step of the way. He valued my privacy when entering my passwords. I am more than happy to refer him and your company to my friends and family !!!

I had an excellent experience with Abraham; he transferred my phone number and activated the new service in a short time. He was very helpful and professional. Thank you

So I got a galaxy s9+ from store which he ordered. For the last 4 or 5 days total wireless couldn't get the picture messages or internet to work. I take phone back to him. He gets the internet to work plus picture messages to work an then kindly tells Total wireless how to fix this problem for future customers. Because I wasn't the 1st customer to have this issue with different galaxy phones. Talk about customer service at its best. I will definitely be getting all my future phones and service at Mr. Abraham Ermaidi store. Thank u for ur time an effort to go above an beyond

I stopped by on my way home after my phone quit working on vacation, I spoke with Abraham and he helped me out along with the rest of his crew to get be in and out in timely matter and back on the road home. I can’t say how great these people are great customer service, friendly, helpful, if they weren’t so far away from me I’d visit every time I had a issue.
Thank you all so much..😁

Abraham is a person you can believe and trust what he says.Very knowledgeable!!

Abraham was very knowledgeable and helpful to get our phone back on track and I am grateful to God for his help.

Abraham is the only good thing about total wireless. If you encounter any issues you should try to allow him to solve them first.

Abraham is the man!!! Spent almost 2 hours to help resolve an issue for me!!. I can't say enough good things about this guy!!!!
Thank You

I was lucky to stop by this place, Abraham ordered a phone for me, helped me set it up and move all my infos for free. Can't find the word to thank you enough.

I had an issue with transferring my phone number to a new device that I bought from another store.The guy at Total Wireless went above and beyond to make sure my number wasn't lost.

Abraham was very helpful and he provided me excellent service and discounts i recommend total wireless Raleigh to anyone !!

God forgive me because I do not remember his name. He was super pleasant and yesss he fixed my cracked screen for an amazing price!