Rite Aid

I get so tired of people whining about their Pharmacy experiences. The Pharmacy is NOT BURGER KING!!! And the employees have nothing to do with YOUR insurance! Stop complaining when they take the time to figure out YOUR insurance mess. Also, keep in mind that there is a worker shortage continuing since the Pandemic. The work these folks do is LIFE AND DEATH! Not to be rushed. Please give them the time and courtesy to confirm that your meds are filled correctly. You would never talk to your Doctor the way you treat the Pharmacist who is a DOCTOR OF PHARMACY! It will never be "fill it and bill it" for dedicated Pharmacists and Pharmacy Technicians (which by the way must be State Licensed and Nationally Certified). They are all ESSENTIAL WORKERS that got NO recognition during the worst of our country's medical trauma. I so greatly appreciate their continued hard work and they can take as long as necessary to take care of me. Thank you so much.

I continually have great experiences at this pharmacy. Both of the current pharmacist have been great and kind when I have questions. We have several scripts on auto renew, which is very convenient. I keep my scripts here even though I now have another pharmacy closer by. Definitely would recommend.

Rite Aid is my drug store of choice. I usually can find what I came in for. The store is clean and staff is helpful. The pharmacy is busy most times when I visit but they do a great job taking care of customers needs.

I received my 4th Covid shot today at Ortonville Rite Aid. I've been going there for 5 years and, as almost always, I found the experience quite pleasant. The staff is usually very friendly and helpful. The pharmacist, Dr. Jenny, has many times gone above and beyond what I would have expected in order to help me. Pharmacy Technician, Sarah, was friendly, efficient, and helpful today just as she has been whenever I've had the pleasurer of interacting with her in the past.
I fully understand that we now live in a world with shortages of not only "stuff" but also workers. So I've adjusted my expectations downward for most businesses. But at Ortonville Rite Aid, at least from my perspective, I'm still receiving the same high quality service as 5 years ago.
And even at those businesses where I find the quality of service has fallen, I find the person behind the counter is usually not the root cause.
I know if I had to work under the conditions that many retail frontline workers have been for the last 2 years I probably would have gone will smith a long time ago.

***UPDATE*** 5-17-2022**
During the recent months the staff in the pharmacy has been supplemented with good people and they are on back on track!

**Previous Review**
The new pharmacist needs to be escorted out of there. What's wrong with corporate hiring these rude underperformers? This used to be a dependable place now there's a bunch of nubies in there that can't even get a box ready for pickup after it was called in 8 hours before. Do you really think this is going to work in this small community? You new guys are always behind and rude. The people who worked there before knew virtually everyone and it was a comfortable relationship. My wife waited 45 minutes in line to get to the counter then was told he was to busy to fill her prescription. Get reliable help or we are moving our business to someplace else!

This is the only drug store I will go to while at home in Michigan. The pharmacy staff here treats me like a member of their family, and even know me by name. Any time there’s an issue with my Schedule II narcotics, someone will call me and work with me and my insurance provider and/or doctor until it’s resolved. They are all extremely willing to help you. I highly recommend this store and all the staff, especially the pharmacy department. Sara is the best!

Before posting blame on the pharmacist, I would recommend those particular individuals to obtain a copy of the "so called prescription they claimed was called in" from their physician Office. It infuriates me when they are quick to judge and point blame on the Pharmacist for . (Physician/or staff) own negligence and oversight!!
Both Pharmacist Bill and Jenny are very knowledgeable, personable and helpful with all the customers. High regards for both of them along with all the employees. Despite the power loss for the past two days Bill, Pharmacist was very professional, polite and friendly. Treat you like you are their family rather than an everyday customer.
Highly recommend this Rite Aid Pharmacy and store. As long as they are there my family will never switch.
Both Pharmacists Bill and Jenny are a wonderful asset to the Rite Aid team!
We have been their patients for well over 15 years. We have seen staff members come and go for whatever reason. More importantly, Since Bill and Jenny took over managing this pharmacy they have exceeded our expectations and work well together as a team to make it a smooth operational pharmacy.
Sometimes we as individuals need to understand, the Pharmacist are getting swamped with the overgrowing prescription demands! If you had to walk a day in their shoes you may get a better insight on their daily tasks!
I respect the feedback you may have given, it's just an understanding on a person's job function that so many are quick to judge on.
I'm sure you had mishaps with your job, but, I'm pretty confident that no one was quick to judge, degrade you for nor leave a negative review on.
We have the utmost respect for both Bill and Jenny! Very thankful for Rite Aid Corporate to place these two at the same pharmacy. Excellent job on Corporates decision.💯👌

I had recently left a very negative review, i stand behind the review, although my normal pharmacist, which is the best I've had, made things right. I do appreciate good customer service, and he did an outstanding job!!!

I'm submitting another review to balance my low review a few months ago. I am so happy to report that my concerns and frustrations about anti theft devices on deodorant were addressed. I did get a call from the manager and the horrible alarms are now gone. I felt my concerns mattered. Nicely done and thank you!

The pharmacist is super helpful and very patient and nice. The helping staff are all pretty nice to there is a couple that could act like there job and smile but other then that I give em a 5.

Always a great experience. Very helpful in the pharmacy.

Great store and staff!

The people are kind and they open Cash register as needed.

Excellent customer service,they go above and beyond to help!

Convenient location. Love the pharmacy.

Very friendly and helpful.