U.S. Bank Branch

Staff at this branch are always pleasant, courteous, and efficient. I seldom have to wait more than one or two people in front of me, so it is close-by and very quick to use.

Awesome service!! Thai Bui is a rockstar and processed a wire transfer very fast for me! Highly recommended and thank you!

Nick M. provided me quick service and was super friendly.

Full service branch! Employees are very helpful and courteous.

Only location near me that's open 7 days a week. Very convenient. Great Customer Service.

The manager seems to always be working hard assisting co-workers, and customers very quickly with a vast amount of knowledge.

Easy bank to use nice people that work there

This place is great! The people are friendly and professional.

Fast and easy, open 7 days a week

Quick, easy, and convenient!

The two guys working this morning (11/01/2022) were fast, friendly, and even offered additional help.

Pros:
The main person helping me admitted to not knowing one of my questions and wasn't afraid to ask his coworker/manager for the answer.
My visit included getting a new card and they gave me the chance to pick a design whereas you don't get that option over the phone. Not a big deal, but a nice bonus. He said they like to have fun [giving customers the opportunity to pick a fun design instead of a plain white card].
He offered to help activate the card, setting up a custom card pin, etc. (to which I declined because I already know how to do those things).
The visit was concluded with a friendly, "Alright, you're all set. Have a good rest of your day!"
Although not directly related to the bank, I love the parking lot's spacing (see pictures). Every parking lot should have this type of setup, especially with vehicles that have larger than normal doors and/or people not being careful with how they swing their doors open getting in/out of their vehicle. Also, you have people like the one in the last picture. If there was only one line instead of two, the innocent car next to them would've had a harder time getting in their vehicle.

Cons:
There's no signage outside indicating there's a US Bank branch inside the building (Lunds & Berlys). My first time here I kept driving around thinking I had the wrong location.
It was extra nerve racking because there's a lot of vehicle and foot traffic coming and going and not enough space to see customers entering or exiting the building (not the bank's fault).

Ejecutiva Teresa Torres, habla español, muy atenta y una gran fortuna para la comunidad latina de habla hispana.
Por fuera pareciera que no hay banco, pero se ubica justo en las cajas del Lunds & Byerlys, es un espacio un poco reducido comparado con las otras sucursales, pero es funcional.

It's 10:37 on a Thursday and you are not open...for no reason.

Trying to get in contact with customer service is absolute hell. You'd find Bigfoot faster than getting a helpful answer

US Bank spams their customers. I have asked them over and over again to stop and they don't. And every time I login to their website I get "popups" trying to sell me loans or asking for my feed back. When I login to their app they are always bugging me for feedback on their app. Well here is my feedback.... STOP BEING ANNOYING!!!! I'm not logging in to your stuff for kicks!!!! I have a job to do and you are doing NOTHING but get in my way.

I was the only one there. Not one person said hi or acknowledged I was there.

Ethical? Lmao! I walked in and asked how long they would how funds on my check if I opened a new bank account. I was told the Funds would be cleared on the following Tuesday but I would receive $200 today.
Tuesday came and the funds didn’t clear. I called the branch and they assured me the funds would clear on Wednesday. Then I called corporate customer service. They also ensured me the funds would clear on Wednesday.
On Wednesday day the funds didn’t clear. I again called the corporate customer service and was told that the funds would clear until the following Saturday.
Now on Thursday I have to wonder if I will make it to work in Mankato all week when I’m driving from the cities.
The whole reason why I asked when the funds would clear was to ensure that I could make it to the next pay check.
The disappointing part of the whole thing is as a new customer having three people lie to me before getting the correct story. While the whole time they boast about being voted the most ethical.