Newport News Marriott at City Center

Came for work and will keep Staying here anytime I'm back. Nice,clean, and quiet hotel. Love the fountain in front of the hotel, really made for a good walk in the morning before the day starts!

This is my first time visiting this hotel. I have to say that the customer service was amazing! The young man who completed my check in provided me with a great room with a view of the fountain. I was blessed with the opportunity to relax while watching the sunset. The room was very clean and organized. My only suggestion would be to add slip resistant protection in the tub. I almost slipped getting out. I am aware that there are no current hotels providing slip resistant in their tubs,however, it would be beneficial to prevent slip and falls. Keep up the excellent work otherwise Marriott employees!

Note: I forgot to add that there’s no need to bring body wash, shampoo or conditioner because the hotel provides it along with a lavender pillow spray. The body wash is the best!! The smell of the eucalyptus once it mixes with the water will relax the mind.

I love this place, the staff is amazing starting with the door man who is more than helpful, Miss Ameshia at the front desk who was also helpful and made excellent recommendations that assisted with my stay for the weekend. I also bumped into the big boss Miss Gayle who was great! Everyone was very welcoming, helpful and made great recommendations of the surrounding area that is filled with everything that is needed for business or pleasure! The rooms were very clean and affordable. Great location with many attractions within walking distance or a short drive.

Booked this hotel for a last minute stay. When we got there my family and I were greeted by a very kind gentleman who got us checked in. He made sure we had bottled water to drink and even went out of his way to give my daughter some gummy bears. Excellent service! Looking forward to staying there again.

I will make a point to stay here again next time I'm in the area! The best customer service I've experienced in a hotel since before Covid. I ended up here at the last minute after the other hotel I booked for a business trip oversold and were taking forever to walk me. Being so last minute and rolling in at 11pm, I expected the most bare bones room possible, but I was put in a nice, clean room on the fountain side. On my last night, when a loud group of teens on a field trip descended on my floor, they quickly moved me to a different room in a quieter area. In both instances the front desk staff were so nice and helpful. I usually stay at Hiltons so I have next to no status with Marriot, and they still treated me well. This experience definitely has me considering switching brands. Thank you to Philip and the other staff who helped me during my stay.

Great stay!! Lovely hotel and great room. And Kyle was extremely helpful at the front desk, made check-in very lovely and even gave us an upgrade for being loyalty members, so very kind and welcoming, thank you Kyle! Thank you to Iyana and Taylor for helping make our stay comfortable as well! Highly recommend.

Friendly service, clean and spacious room, nice restaurant with delicious food (the edamame are especially good), and the Christmas lights were just going up around the pond and fountain - beautiful. I noticed shopping and food nearby as well, but we won't be here long enough to enjoy it. I did pay extra to have breakfast included in our booking.

No rating on the rooms - I only came to this hotel for use of the conference area to attend a Gala event. The staff were very friendly and helpful. The inside was decorated nicely and maintained.

The room for the Gala was spacious, had ample seating and was comfortable.
Overall, this was a very nice space for a larger gathering. And, I enjoyed myself.

Not rating the rooms - but I'd like to point out that if they are similar to the rest of the hotel, they are likely very nice.

I visited this Marriott for an event, and I can confidently say that based on the atmosphere, location, and wonderful service, I would recommend this hotel for any event you have -big or small. There is lots of parking, the food was good, and they offer different sized rooms for events/conferences. Plus, the bathrooms are spotless.

Great place. Location is central to most needs. Clean property and hotel is well kept and clean.

08/03/23
Had a meeting here, food was fantastic. Italian theme. Really good. Parking in the garage was convenient. Big place. Great for events. Very happy with the experience. Did not stay so can't speak to the rooms.

This was a great experience staying here at the Marriott. My room was clean and cozy. We ate downstairs in the restaurant and the food was really good. My girlfriend is not really a drinker but Felicia made her a perfect drink that she really enjoyed. JD puts lots of Love into preparing his food. 👍And the front staff was very nice and ready to help in any way they can. If I'm in Newport News again, this will be where I will stay. Good job guys!!!!!

I was here for a conference. The hotel is situated in close proximity to a lot of amenities. The banquet department did an amazing job with service and presentation. The food was outstanding. If you have an event that you need catered, the Marriott is worth checking out.

I’ve stayed here twice for business, and both times were very pleasant. Is it the fanciest Marriott? No, but it’s perfect for a work trip. The staff are incredibly friendly, the rooms are well equipped (both rooms I stayed in had a refrigerator which is huge for me- and they have a shared microwave down the hall you can use), and the facilities are well maintained. The gym has several well-functioning treadmills, other cardio equipment, and weights. They have coffee and tea left out, as well as bottled water. The buffet breakfast is perfect for travel - they have a healthy “cold” side and then the traditional hot breakfast spread. The location is prime for walking to other restaurants, and parking is easy. Will certainly stay here again!

Amazing stay. Mine was very short but the check in team was super nice and even gave me a birthday gift and hand written card! Location is great. Nice view of the pond. Nice breakfast. Decent little gym. Overall great service. Would definitely come back.

My honest opinion with my stay at the Marriott at Newport News City Center was above my expectations. Your hotel has the best staff, from checking in, to answering questions, refreshing the room daily, and I would be so wrong if I did not mention the staff during breakfast. All of this put together, made my visit awesome. I have stayed in several Marriott's in the past, but I have to say, was the best for me. I applaud you and your staff for providing your customers with a well-managed and maintained hotel. Please let your staff know, I thank them for all they did for me during my stay. I will be back!

Sincerely,
James Bullard

Clean rooms. Great hotel good bar and food in hotel.

I was in town for a wedding and stayed at this lovely hotel. The room is nicely appointed, very clean and very comfortable. Check in was simple and very quick. I gave them my name and had my keys in about 2 minutes time. The staff was outstanding. Very professional and very kind. During this time of the cove it outbreak, the hotel was especially well equipped with hand sanitizing stations and exceptionally clean and sanitized room and had plenty of masks in case you forgot yours. Lastly, I was able to enjoy a late night drink down in the lobby area at a well stocked bar with my friends. I look forward to returning here again.

The rooms were great and the staff stood out. Our server Vivian was always smiling and very helpful. This was our third time staying at this property and we already booked for this October.We normally book 4 to 5 rooms no complaints. Thank you
For a great time The Jackson's,Chesney's

This was a business related trip, and the location was ideal. The staff was extremely friendly, the rooms were clean and comfortable, an all-around great experience.