Guitar Center

Just bought a Yamaha - DGX670 with an extra pedal and stand, etc. Jim was fantastic with his help and knowledge. We were getting this for a college dorm/apartment and he talked us through the options and sound benefits and even did a little research on the spot to make sure the midi out would work. Great story. Great people. Great vibe,. great layout. Great deal on the piano too! Thank you Jim.

Just had the best experience getting my old acoustic guitar restringed. Lee was the best and really knowledgeable, I went to the repair counter and they talked me through the different strings options and let me know beforehand it’d be 30$ to get it restringed. On a Saturday when the store was pretty busy, it only took 25-30 minutes and Lee was nice enough to clean my fingerboard scraping off the dead skin (yuck, yea), sanding and adding wood oil to make it shiny and hydrated. My acoustic hasn’t looked this good in forever, I’m so glad I came to this location. Thanks Lee for the best and most seamless restring!!

This was the best experience I have had a Guitar Center. I came in for an upgrade and was greeted immediately by very friendly and knowledgeable staff. They gave me some great advice about what guitar I should move to next and were able to give me specifics about all the questions I had. I will definitely be going back again!

John was such a nice guy to talk to. Super friendly and we talked about our love of 80s guitars. If you see him, say hi! He's the only John there.

Big shout out to Brawner! He helped me pick out the perfect bass guitar and went the extra mile to make sure I had everything I needed to get started! He was patient, friendly, and very informative. Thank you Brawner!

Went in to get a DJ equipment fory brother. Got exactly what I was looking for. The staff was very friendly and helpful as well

Brawner and team - just exceptional and so kind! Got my first guitar all set up! Will always come back here!

Good and fun place! Kind staffs who are willing to help!

Awesome store. Very courteous staff. I had pick ups installed in my guitar. Excellent work & they were completed before the estimated time.

Visited this store after not finding what I was looking for at the Alexandria store. Although I had my doubts when I pulled up as two 'gentlemen' were posturing to engage in a fist fight in the parking lot, I decided to go in since I had already made the trip. I am glad I did. Great selection, an open bright and clean store and after a bit I was able to get everything I was looking for from the sales team. They really made the difference because they were prolific in helping people find what they were looking for. Walked out with a modest yet not insignificant purchase and will be back if I need anything else. Well done! I am glad the amateur MMA match outside didn't dissuade me.

I had a software problem with my amplifier that I bought from Guitar Center. I brought it to the store and got outstanding service. The person helping me was Dennis, and he was awesome! He was very knowledgeable, diagnosed the issue and quickly fixed the problem. I highly recommend this Guitar Center!

Despite having technical issues that didn’t let me get what I wanted the sincere service made me feel like I walked away happy anyway (thanks Jon and Edwin!)

Gibson... Fender... Taylor... Ibanez... I LOVE this place! Guitar Center is my go-to when I need my rock gear. It's fun to try out all the big brands and dream of being a "rock star" some day :P When I am there I feel like I can fly, like anything is possible. It is the only place where you can walk in and feel free to grab an axe and shred without anyone bothering you. That's what Guitar Center is all about, turn on, plug in, rock out! These stores can never close, a piece of America would die!

This place has *excellent* customer service. I had somewhat of an emergency and needed a small tan windscreen for my Countryman mic. Jim Hodges called almost every music store in town and finally we figured something out. Thank you so much to Jim Hodges and Guitar Center.

Had a great experience buying an acoustic guitar here. I came from out of town (no large music stores where I'm from). I can't really rate the whole staff, but Ben was awesome. He really knew his stuff and didn't hover or pester while we decided, but he was there when we had questions. Price was right, selection was great. I highly recommend this guitar center if you're in the market for an acoustic guitar.

Sam Is amazing. I wanted a trus rod adjustment on my Martin and after we talked instore price he gave me the kit price for Martins as well as tips for playing.

It was my first time at Guitar Center and I felt welcome. I didn't have any problem with the employees and they provided me with all the equipment I wanted. I wasn't judged for being a beginner. I would come back.

I go there pretty regularly and they are helpful and courteous. I brought my new mandolin for repair, the tech was knowledgeable. He told me the part was defective and although it was past the 4 week warranty I shipped it back for a new one free of charge. And no they are not paying me for this review.

This place is huge. Pictures don’t do it justice. There is a large open “main” area devoted primarily to guitars and accessories and sound systems and sheet music and whatnot. Off this main area there are many additional spaces with all sorts of cool stuff in various adjoining rooms, halls, alcoves, and other curious display areas of varying size and shape. Acoustic gets its own special room with a door and everything that you can access at the back of the main area—I didn’t go inside because it looked a bit too exclusive for me and too dangerous for my little kids to go near of course, but if you’re looking for acoustic stuff you’ll probably love it. You’ll also look really cool going inside.

Other areas and offerings: a huge drum section filled with drums and drum stuff and related accessories and all sorts of things that I have never even seen or heard of because I do not play drums, all located in a large room/additional area just to the right of the entrance as you walk in the store from the parking lot (with potentially more spaces located off of that first “drum area,”—I didn’t venture that far in). Another several adjoining areas off the main space are similarly dedicated to pianos, keyboards, and synthesizer type stuff. Further back into the distant corners adjoining piano land, you’ll find another room or two full of speakers, amps, and all sorts of sound systems and devices for DJs and sound engineers and audiophiles of any sort. I wouldn’t be surprised if there was a secret entrance to another realm entirely back there, with dancing elves playing trumpets and harps and accordions and other strange creatures of that sort, given how many corners and alcoves and sections they had there already. It’s pretty cool.

On the other side of the store I saw additional rooms and areas for music lessons and rentals and a few other doors to miscellaneous realms of musical store excitement. I’ll have to check that side out next time.

You get the idea. This place is BIG. In fact, the “main” area alone is as large or larger than the entire square footage of the few other guitar center locations I’ve seen before. Granted: size is not the primary determinant of quality, especially not for specialty stores of this sort. But if you need music equipment, this is a good bet. It’s a cool place overall and makes me want to learn more about everything there and maybe learn to play a few more instruments in the future.

I don’t have enough experience to comment extensively on the quality of their actual stock or their prices in comparison to other stores. But they have a TON of stuff there for musicians and DJs and sound engineers and audiophiles and anyone else seeking musical instruments and music related goods. And they do price match other stores, so if you find something cheaper at another store they’ll give you that price (up to 45 days after purchase, with some exceptions of course).

As for customer service and sales and whatnot: I have only purchased one thing from them thus far, but my experience was positive and the sales process was smooth and nicely handled.

Overall, the sales associates are nice and unobtrusive. They’re not necessarily going to greet you enthusiastically when you walk in, or even greet you at all. They’re probably not going to ask you if you need help right away either, or perhaps at any point, and they’re almost certainly NOT going to follow you around the store just to see if you need help later. If you need or want all that, this might not be your type of place. Personally, I prefer this approach. They’re there and quite helpful if you need them, but otherwise they’ll let you explore and do your thing. If/when you do need them, they’re happy to help. Just ask. It works.

I’m a fan.

I ordered a used tube amp from this store. Not only was it well packed, but they also removed and labeled the tubes separately before shipping. Excellent attention to detail and customer service.