The UPS Store

UPS never misses a beat and our packages are always on time when we use UPS.

I go into this particular store often ! I usually have returns for Amazon or things that need to be printed. They could not be more helpful and responsible. They always make everything very easy. All of the staff has been extremely knowledgeable and helpful.

I just went to the UPS store to mail some packages. I wanted commend all the awesome folks that work for you!!!! I was returning some expensive items and needed receipts. Of course, the labels were for USPS.....! No worries! They taped my packages, even printed a label I emailed them, affixed the labels, and I was ready to go to the post office.
Thank you for hiring amazing positive helpful people! I just had to share!

I absolutely love this store and I am always helped by the nicest people! Today I needed some documents faxed and they helped me the whole way. I really appreciate the people who work here!

Jim Hinckley and staff have been very professional and proficient over the years. Top notch customer service skills.
John Huff Large

Great friendly staff. Best place to make your Amazon returns.

I rarely leave reviews but my several experiences here have warranted one.

I am relatively new to the New Bern area, but it all the various places I've lived around the country, I've yet to encounter a UPS store that provides such consistently good and attentive service. Any employee, any time of day or day of the week, solid.

The owner/manager is to be commended for hiring/training such a solid staff. Props to the entire establishment, you are a benchmark for the company in my opinion. Well done.

Recently the College I work for had to have artwork...nearly thirty framed photographs picked up at a private address, and shipped to us some 500+ miles away. You can guess that this was anticipated to be a daunting feat. So many pieces of glass!! I was nervous and in anticipation of all kinds of hitches...maybe some damage!
When I spoke with Mr. James Hinckley at UPS 2445, I was amazed by the fact that he was willing to help us with this project without hesitation! When we revealed, further that we would also have to ask him to get some documents signed by our donor as well, he still had no problem with it and did so efficiently.
I have to fast forward...or this will be too long :) It was just a great relief working with James. He communicated with us all along the way.
Never have I seen artwork packed as well. We laughed at the office...they were so well protected, we said a hippo couldn't have damaged them.
They all came quickly, insured as requested, and the service could not have been better.
Lastly, James was willing to ship these ahead to us before our check had gone through the process and mailed to him!
This kind of service makes one happy that there are still people like him in the business.
Thank you James for going this far for us....only superlatives!!
I have never been as satisfied with any packaging and shipping experience as I have been with you and UPS 2445...and here I am, a curator of art objects!

Fantastic! Have absolutely nothing negative to say. I ordered a print job online and within hours it was ready. Much better than Staples. They couldn't even answer the phone when I called, twice. In addition there was no $5.00 RUSH fee to have it done in 48hrs or less!

I spoke with Mack, the owner, while I was there and he gladly answered all of my questions and even helped me come up with a more cost effective way to print my workbooks for my social media lessons! He showed me how to order business cards, informed me on the difference in paper quality and even gave me my 2 extra prints (I had made when I went in to pick up) FREE!

Will be going back. Thank you for such fantastic service!

Very well-run store with excellent employees and turn around times. I have printed numerous things for my real estate business and the quality is always top-notch and most jobs are completed same day.

Pat and Mack have owned this store for around 20 years. They are so knowledgeable about the "shipping" business. Their staff is always very friendly and helpful. I would trust them to ship or pack anything. I know that they will treat my package the way they would want their package treated. They are people of integrity and are always giving back to the community in so many ways.

Patient and welcoming, Amazon kiosk available.

I’ve used this store for the past 10 years and have always had good experiences. I was shocked to see an average 3.6 star rating so I thought I’d weigh in.

I never knew this place offered so much more than just shipping a package...I had to fax some papers to my attorney in Raleigh, NC and I had no idea that I could fax papers but when I need to ship something, they will box the item for me if needed but I prefer to box it myself but its good to know that if I'm in a hurry and I need a box or envelope, to mail something, they will accommodate me...Thank you...

Wonderful friendly service! Needed packaging for a very special and irreplaceable gift. You all did an awesome job! Thank you so much!

They have always been great for me. Great customer service and very helpful with any questions.

In and out fast. Mission accomplished.

Had to fax and get passport photos, always quick and very helpful.

I love UPS

My homie - Jimmy

Excellent customer service, very knowledgeable, helpful, and friendly staff.