Thomas Ward, Jr., MD

Although it has been several years since I was a patient of Dr. Ward's -
because I moved out of the area. While he was my doctor, I always found him to be a kind, empathetic doctor who listened to my concerns and worked with me to find the best ways to manage my complex health. His experience and problem solving prompted him to figure out the cause of my very elevated blood pressure that presented in my 20s. - in my case the cause was a rare condition. Very long & complicated story made short the guy pretty much saved my life. And now 20 years later I'm still here. I know the health systems have gone through a lot of changes and healthcare will have various bureaucratic nightmares, but he himself is a doctor for whom I am thankful.

Took my 95 year old mother in law for appointment that she had set earlier in the day because she wasn't feeling well. Pulled into parking lot at 1:18. Her appointment was 1:15. She is 95 and moves slowly, and by the time I unloaded her and her walker, she was walking in the door by 1:20/1:21. I told her to call me when she was finished. About 15 minutes later she called to tell me the Doctor wouldn't see her because she was late for her appointment by 10 minutes. She asked to speak to office manager who told her it was "their policy!" This is a nice, elderly, frail woman who ultimately was found to have a UTI and was suffering from that infection. I guess medical care is "just business" and no longer about care.
I'm sure their "patient arriving promptly policy" is met with an equal "the Dr will see you at your appointment time policy." The lack of empathy here is astounding. Avoid this medical provider.