KAY Jewelers

Had been looking for a white gold rope chain for my middle son for his birthday. I found one online at Kay Jewelers so I ordered it and scheduled it for in-store pickup. The pickup day was Valentine Day so upon entering the store I noticed that it was beautifully decorated with pink and red heart decor nothing to grand but still enough to enjoy. The sales team greeted me with what sounded to be in unison a hearty hello and welcome to Kay's. To which I responded almost laughing "Hi." As I made my way to one of the jewelry counters a very nice sales lady who's name I failed to get assisted me. She was friendly, quick, and knew how to do her job. She asked how she could assist me so I told her that I was there for an online order in-store pickup. She then asked for my ID and used a hand held device to look up my order once she was able to confirm that I indeed had an order she handed me my ID back and informed me that she would be right back. Well she then went to retrieve my purchase and in a few seconds or so she was back. She opened the box to show me my purchase to make sure I was receiving the correct item and that I still wanted it. Once I confirmed that it was in fact the correct item and that I did want it she placed the item back in the box and went to retrieve a bag for my purchase. She placed my purchase in the bag and also added a piece of red tissue paper which I'm sure they were doing with all purchases that day as it was Valentine Day. But I still thought it was a nice touch. She then handed me my purchased item with a cheerful "can I help you with anything else today?" to which I responded "no thank you this is all" she wished me a good day, thanked me for my business, and invited me back. When I got home I wanted to see what the necklace would look like with the pendant I purchased from Amazon so I added the pendant to the chain put it on and had hubby snap a pic. I think it looks nice.

Tammy was extremely helpful, knowledgeable, and caring in helping find the perfect jewelry for my loved one!

My fiancée proposed and I had to send my ring off to get sized, when I got it back it had scratches on the band so I had to send it back. I ended up having to send it back 2 more times because each time they got it back it was missing a diamond. At this point I’d been engaged about a month and I hadn’t even gotten to wear my ring, I was very upset. So I went in and Kanesha Floyd helped me, she sent out a brand new ring to be sized and put a rush on it and was so sweet the whole time. I couldn’t recommend her more. While the whole ordeal was upsetting, the customer service to fix the issue was absolutely amazing.

This was my second time picking up an online order from this location and
“Ren” not sure if I spelled her name correctly (forgive me) but she always makes the experience the absolute best! Super welcoming and very knowledgeable! Very polite. She’s truly amazing! Thank you!

Taliesha and shaboun, we’re absolutely amazing on assisting me with my inspection and giving me information on how to upgrade my bridal set. This will be my go to store for now on.

I have been dealing with Kay’s for 3 years now. But Thursday I went into the Salisbury location and Josie (spell?) was amazing!! She was so in-depth and thorough through my whole experience!! Josie needs recognition for her customer service and how well she takes her job serious.

The young lady that took my ring size today, for another size remembered my fiancée purchasing the ring. Sorta made it all extra special!!!! From the entrance of her working, acknowledging that she or anyone could help me, to making sure everything matched from the receipt her system. While that may all sound simple, that meant lots to us. To getting home to knowing he was sure it was too the same Kays expert and not just a pitch for a sale. THANKS KAY JEWELERS

Taliesin was amazing and I recommend her for jewelery

Great customer service. Been dealing with an issue for a week and they was willing to fix the issue.

Everyone here was so helpful!

Ms. Kanesha was very helpful. She has great communication skills and extraordinary customer service skills. I most definitely will be back.

The employees here today were so pleasantly nice & just super helpful! They were patient, they actually took the time to provide all our questions, with answers.. They went truly above & beyond!! A hugh thank you...

Thank you for your helpfulness today!

Great place. Took less than 10 minutes from walking in door until I left after inspection and cleaning. Reminded me ahead of time about inspection being due. Best jewelry store I've purchased from to date.

I loved my visit just purchased my wifes second band for our anniversery. The staff is AMAZING. They help you get all the information you need.

I bought a set of wedding rings and they came back on promised date, sized right and looked beautiful. Now I'm happy with my forever wedding rings.

Very good service from ms Ren , she was very knowledgeable and helpful

Excellent one on one experience.had online purchase that was incorrect and they fixed to get me the right ring and refund by shipping get.will return for future purchases

The sales staff were extremely helpful and the merchandise was beautiful and beautifully priced.

The employees were friendly and knowledgeable concerning my purchase of selecting jewelry.