Chase Bank

Betty Richmond helped me with a wire transfer for the closing of my house. She was getting ready to go to lunch but stayed so that she could help me. She was friendly, understanding and professional. If this Chase branch were closer (I drove 3 1/2 hours to get here) it would be my go to branch. Thank you Chase for employing great people !

I had to drive 4 1/2 hours to get to the branch, as it was the closest one to me. When I got there, Betty Richmond helped resolve my compromised account and open up a new one. She was very friendly, helpful and professional. She even called me back and checked in with me. This is the reason I chose to stay with Chase, because the customer service is always there. If I were closer, this would be my go to branch. Thanks for all your help!

Listen I am a 24 year old male college student, I do not post reviews for anything because I think it is pretty pointless, but the service at the Chase Bank in Beaver, WV is hands down the best I have ever experienced. I am from Chicago and am currently living in rural southwest Virginia, with this location being the closest one to where I live we have done most of our business by phone. Andrew and Adam are the kind of people who give the customer service industry hope. Both of these gentlemen go above and beyond to make sure that you not only get any issues you might be having cleared up FAST, but do so in a way that will ALWAYS be the most beneficial to their patrons. I have thrown a slew of headache-inducing issues at them and, like warriors wielding swords of clarity, never fail to make my experience as pleasant as they possibly can. These guys just have ALL of the answers. It could be 11pm on a Sunday night and my air fryer could be malfunctioning, I could call this Chase bank with utmost confidence that one of them would be there to answer the phone and instruct me on how to fix it solely because neither of them could bear to know that one of their customers was unable to fry their chicken thighs to an edible degree because they CARE. I would give this branch 47 stars if I could and I hope these two are being taken care of well by their superiors because I do not envy the poor fool who would let either of these two take their customer service skills elsewhere.

Adam Whitehead provided an excellent, accommodating service when handling my compromised Chase account. He understood this Chase branch was the closest location for many visitors and thus ensured all my matters were resolved before I left. Highly recommend!

Customer service is polite and courteous and very friendly. (800) number is 24/7. I can get help for anything. My accounts' work for me.

I love this bank I have banked there for years my mother banks there. It's awesome I can keep tract of my money I love the alert setting so I know my limits and if my card is jeaperized they catch it call me send me new card I love it

Friendly staff. Quick service, professional without the attitude.

Opened account all great

Good Bank with drive through ATM

Just needed to add my partner to a savings account. Went to 3 branches and were told they didn’t have the staff availability to help us. Went to a third branch and spent over an hour giving information only to be told when we thought we were finally done that “sorry, our system crashed.”

Wait for it…….hold on…..get set….here it comes…………..Terrible!

Cannot get through on the customer service line anytime I have attempted.

45+ minutes to process a single wire transfer.

Slow slow and ignored GREAT BANK!NOT!