Five Guys

Never disappointing from the staff, the environment and killer burgers. This restaurant never let me down. I make sure I come here once a week to grab this knockout burger. The consistency at Five Guys keeps me coming and I'll see you guys in a couple days. I need for everyone to try the double meat grill cheese burger, you'll love it. Thanks Five Guys!!!

Food is delicious and service is great. We also appreciate their outdoor eating area.

The Friday night crew at this location (New Caney off Grand Parkway) is awesome!! A full restaurant and still had my delivery ready faster than any other five guys restaurant! These guys deserved to be recognized! Good stuff!

Awesome burger fries fry n Awesome service fresh burger

I’ve always been a fan of this burger place, it’s absolutely delicious. I love the fact they’re made with peanut oil, and it’s cute that you can have peanuts the whole time you’re eating there. The fries are delicious and fall nothing short of perfection. It’s a quaint and quiet place, clean and the staff is friendly. It is a bit pricey but it’s worth every penny.

I just wanted to write and tell everyone about the amazing customer service at Five Guys on the Grand Parkway in New Caney. Store# TX-1843. I stopped in for lunch on 7/31 around 2:30pm and was greeted immediately by the cashier, April. I ordered a cheeseburger, fries and a drink and the total came out to just over $12. I had just come from the bank because my debit card had been turned off for fraudulent activity so I had to withdraw cash for the week. All I had was a $10 bill and a $100 bill. I asked if April was able to make change for the $100 and unfortunately she didn’t have the cash in her drawer and the store was having issues with their safe so she couldn’t make change. April could have easily advised me to remove the fries or drink from my order to bring the cost down under $10 but instead she very graciously comped my fries and drink to bring the total down to $8. I asked her to keep the full $10 but she just smiled and declined to keep the change. I received my meal cooked by Johnny and the burger and fries were delicious!! I also received enough fries to feed a small army 😂. That small action may not have meant much to April but it meant a lot to me and made my day. I would definitely recommend this location to anyone for their great food and spectacular customer service!!

This is the only 5 guys I go to. The manager is awesome! The staff knows my order and usually types it in before I arrive to the counter. The food is always amazing because the staff goes above and beyond to make sure of it. I will never eat at another location. My loyalty is here.

The food is great a little pricey, atmosphere and staff is good.

Food was great, staff always friendly. Nice to be able to sit outside as well. They always hook up the fries as expected so thank you for that 😋🥔

Love this place! The food is always delicious. The staff isn't rude, but not very friendly. Totally understandable... working in the food industry is tough.

They’re supposed to put extra fries in the bag, but my two orders of fries only came with the two fries and no extra. I went back in and told the cook and they gave me the extra, and made them fresh. Thank you Isabel. Staff was amazing.

Amazing food customer service was great!! Definitely will be coming back.

With five guys, you get great burgers and great fries and not much else, but I still find them to be the kings of the fast food burger game.

This Five Guys is like any other from a menu perspective, but I was very impressed with the staff - they were very kind and also did a great job of keeping the place clean. This will be a regular stop for us!

I go here almost all the time after work food is so great delicious fresh staff is so great and outstanding

I’ve eaten at a number of Five Guys around the country, and I can honestly say this one is as good as the rest. Friendly happy staff, free peanuts and oversized helpings, hot and fresh. To the young lady complaining the “spiked her fries” all over the inside of her bag...did you happen to notice the cup inside the bag is only big enough to hold half the fries they give you? It’s part of the charm of the place. Don’t order a regular sized fry unless your prepared to eat a large. If you like Five Guys, you’ll be right at home at this one.

1 of the best burgers I believe

It had been a long time since last visting a five guys location. The burgers are juicy and gave that home made cook just as I remembered. Wait time was not very long as they have a system down to speed up the procedd. Fresh cooked fries that are more than enough to feed 2. All pandemic measure in place at this location. Highly recommend.

Always fast and good service at this location.

Bianka was so awesome and sweet! She made us feel welcomed! Give her a raise 🙌

Not every 5 guys does this, but this store offers a veteran's discount which is free fries and a free drink. That's a pretty good deal. Also, they will lettuce wrap your burgers if you are watching your carb count. Lastly, I've come here multiple times and have never received a wrong order, it's always exactly how you ask for it.