JCPenney

I love this store. One of the last real department stores left. It's a nice change from the usual online shopping routine. And to think, not that long ago, this is how we shopped for everything.

Yesterday I entered the Lakeside JCPENNEY,shorty after it opened, looking like a lost soul. And a nice cashier asked me if I needed some help,I told her I wished to make a return from my online order. She directed me to another station a few feet away and said she would meet me theefre. She then directed the girl there on how to do an online return. She then call the cashier downstairs to help me pick out a bra for my mom,a few minutes later I was on my way.
I found out the first lady was the store manager,her customer service was excellent and she should be commented.
I also received my refund on my card within 24 hours. Overall I give my experience five stars

I would recommend this store, I love JCPenney I've been shopping there for many years. Good sales and good prices. You'll definitely find something there. I did a little Christmas shopping also.

I have been looking for a new black skirt. I was able to find perfect one for me. :). Good quality, nice brand and shape.

Fantastic got all my xmas shopping done. Great prices. Seen old friends. Great day.

I really don't know how to say what I experienced. It makes me sad to see what I see when I go to lakeside. I did find what I was looking for but still very sad. I will continue to go when I need something as I am loyal. While I hate shopping what I hate even more is buying something I haven't seen. Please support the few remaining stores at lakeside mall.

Love the hair salon at JC Penny Lakeside I have been using Zane for the past couple years she corrected a bad hair color that I had gotten from another salon in the area. Zane takes her time making sure the color covered through-out & we always have a nice chat. I picked up some cool products for smoothing my hair and a leave in rinse can't wait to try! Try out this salon you won't be sorry! Have a great day your friends from Chem-Dry.

Nice selection of bathing suits for my teen granddaughter. Store was clean. So sad so few customers. At checkout the lady was efficient, friendly and helpful.

Super helpful cashier who figured out how to get me a 35% discount! I got everything I needed, and fast. It was about 2pm and not crowded. The clothes are so much nicer here than Walmart or kohls

I had an awesome shopping experience here at JCPenney Beauty dept today. I was coming in to replace a brow pencil and maybe browse around for a new skincare regiment. A lovely customer service rep., named Shadi, she was very helpful. She introduced me to an entire selection of all natural beauty products designed by (POC) for my skin type. Shadi not only assist me with my areas of concern , but also took the time to explain what each product contain and more importantly, what it shouldn't! She is very knowledgeable and didn't rush the theory portion of my experience. Overall, I'm thoroughly pleased with the level of service i received by Shadi, my selection of hair & skin care products.
Thank you Shadi, you were awesome!!👍🤗hope to see you again!!

Their prices are great when there is a sale AND you use a coupon. Bought jeans, shorts and summer shirts for my 16 year old Tall son. They have a good selection and although like other places, staff is lean. The store was clean and organized and the staff is always nice and helpful!!!

I had a very positive experience today at J.C. Penney. A very kind woman named Barbie assisted me with my purchase 😊

I came here to look for some glossy shoes for my wedding event. The store associate in the shoe department was very helpful! During check out as well, a very nice lady named Lubna was super helpful, professional, and kind! Thank you Lubna and the JCPenny team for awesome service and a great experience!

JCPenney has a great selection of Women's dresses. Ended up buying 2 because of sale pricing.

Great selection and great customer service, especially the people who work for JCP Beauty. They're wonderful and so helpful

First of all I have to say, the cashier Lucy was OUTSTANDING!! Especially since she’s probably had to put up with a lot of holiday shoppers. Lucy made waiting in line not so bad just watching her with her Christmas spirit attitude. She made sure that everyone had the opportunity to sign up for a JCPenney‘s credit card and save 35% more off already excellent prices. Made sure that I had gift tags if needed. I’d have to rate Lucy one of the best cashiers I’ve ever went through her line. I hope Management is paying attention to her skills!!!

A lot items on sale and a great place and store to show at. Great prices on most every thing in the store.

Very good place for shopping also have many good offers. The cashier was very nice also .

I found the Sterling Hgts. , Michigan store at Lakeside Mall to be very clean, well stocked, and exceptional sales. As far as staff, they ARE HIRING. Unfortunately, many choose to NOT work. The store is not at fault for low staff. Those that are working, are doing the best they can. Patience is a virtual.

Wonderful experience. I did an online order and store pickup. Thank you!