HomeServe of Staten Island

On October 23, 2023, I spoke with Tanya and specifically informed the young lady that I wanted coverage for a tune-up on my heater aka boiler. I also obtained interior plumbing and gas line. The young lady informed me that I would have to wait for 10 days and I called on November 2, 2023; and was informed that I don't have coverage for a tune-up. I called on November 2, 2023, and was informed that my plan does not cover the tune-up. I requested that a supervisor call me and no one did. I called again today November 3, 2023, and spoke to Logan, who was very professional was trying to get the issue resolved. Specifically, he was trying to get the 10-day time period waived, because I need to cancel and purchase a new plan that would cover the "tune-up". Long story short he sent an email to Britany requesting the waiver she said that she is not inclined to believe me and that the original call had to be pulled. I requested that the phone call be pulled because I specifically remember that Tanya told me to call her on November 2, 2023, to schedule the tune up. It is insulting to think that Britney believes that I have nothing better to do then lie about this. *******Update the Secretary of the Corporate HQ called me all resolved. Excellent customer service

Don't know what we’d do without Homeserve. They have resurrected our boiler! Technicians are diligent in diagnosing the problem correctly and making sure it is fixed. They even call to follow up. The best advice I give to new home owners is GET HOMESERVE!

I have used HomeServe for installation and repair needs and have always been satisfied with the service. I am happy to recommend them.

Had my yearly AC tuneup and they found a defective part. Within an hour of tech leaving I got a call they had the part and came the next day to replace. Can’t ask for better.

I trust Home Serve for absolutely great service. Everything is done in a very neat and efficient manner. Workers are very pleasant and polite.

knowledgeable technicians, quick response time and very professional. have had HomeServe for years and have been pleased with the service.

Dan with HomeServe was great, He was friendly, professional and on time. He had the part on his truck and did the job in 1.5 hours. He installed a new Aquastat Relay and cleaned the plates. Great job!

The team was just great. Diagnosed and replaced the Tayco relay board with ease. They even gave me a temporary fix while the board was on order that also worked great.

I called in morning for appointment on very hot day and they came the same day. Problem was fixed promptly. The technician Panama was top notch. He explained everything to me and what was being fixed. He was very professional and friendly and extremely knowledgeable. He offered the best customer service one can ask for.

The HomeServe Technician was excellent. He was courteous, professional and knowledgeable. Thank you..

The installation team was outstanding. They arrived on time, they were courteous and explained the process of removing and installing HVAC system. They also left the work area neat and clean. Great job!!

The technician answered all our questions & did his very best to resolve the issue.

Was eperiencing a no hot water issue with my Navien heater and contacted HomeServe immediately. Recieved same day afternoon response and issue was quickly resolved. My Technician was very professional and knowledgable.

Love the service. Emergency appt with 24 hrs. Technician friendly and knowledgeable.

I request the same technician to come and maintenance my furnace because he is great, knowledgeable, experienced and very friendly. Chris cleans up after his jobs and double checks the system before leaving.

My water heater cracked and I wasn't home. I called HomeServe and within hours, the technicians came and removed and reinstalled a water heater. Professional, quick and friendly.

Homeserve has been a life saver. We have the heating, AC and water heater plans and have used them all! They always come quickly and fix the issue! It’s the insurance policy you don’t want to use but grateful to have when you do!

Very prompt and technician was very nice and fixed problem

He knrw exactly whatto do . In 5 minutes my heat ess fixed.

So far nothing but positive experiences. Homeserve reps are professional and very informative. Appointments were made on the spot. As far as the techs, professional, knowledgeable and detailed. They made sure there were no other issues before they left.